Payment cycle for Wholesale

Payment cycle
In this module, we will discuss :-
1. What is the payment cycle?
2. How is the payment calculated?
3. How to track your payments?
4. How to download your commission invoice?
5. How to download GST report?

When is the payment transferred ?
Once your product is delivered to the customer, your payment will be processed
Payment initiated
Order received Order processed Order delivered

Example of payment transfer
• The payment is transferred everyday except bank holidays and is processed
during banking hours only
• The payment will be released the day after the date of the delivery of the product
For example –
1. Product delivered - 16th (Tuesday)
2. Payment released - 17th (Wednesday)

What are the various commissions?
Your final payout is made after various commissions & fee deductions from the selling price
The components which are deducted from the selling price are as follows -
Charges Definitions Rates
Marketplace commission
Fee charged for listing your products on the
Paytm Mall marketplace
% of the selling price (varies at the
category/product level)
Payment gateway
Fee paid for the transfer of money via Paytm
Mall payments gateway
2.7% of the selling price
Logistics charges
Charges for using the services of Paytm Mall
logistics partners
Based on the mode of shipment
Penalty
A fraud is a deliberate action of deceiving
Paytm Mall or its partners to secure unfair
gains.
Depends on the type of fraud

How can you check your commission details?
You can download your agreement history by going to the seller panel, where you can read the terms
and conditions along with the commission details of your products
Click on Profile1
2
3
Click on Agreement History
Click on ‘Click To Download’
Note – You have to download the latest version of the agreement history.
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3
2

Below are the weight slab rates for logistics in Paytm Mall
What are the logistics charges?
Note – All the fee mentioned above is exclusive of taxes.
Shipping charges
Surface
Weight slab
Local Zonal National
Up to first 1 Kg Rs 55 Rs 65 Rs 80
Additional kg 1-2 Kg Rs 70 Rs 85 Rs 110
Additional kg 2-3 Kg
Rs 80 Rs 95 Rs 120
Additional kg 3-5 Kg
Rs 95 Rs 110 Rs155
Additional kg >5 Kg
Rs 12 Rs 17 Rs 25

The weight of a product can be calculated in 2 ways - dead weight and volumetric weight. The higher of
the two is used to calculate the logistic charges
Dead weight = weight of
package
Length 5 inches
Width 6 inches
Height 4 inches
Volumetric weight 393.28 Grams
Volumetric weight in grams =
(𝑙𝑒𝑛𝑔𝑡ℎ × 𝑏𝑟𝑒𝑎𝑑𝑡ℎ × ℎ𝑒𝑖𝑔ℎ𝑡 × 2.543
)
5
Note: length, breadth and
height in inches
Weight of the packet measured on the
weighing machine = 900 grams
Dead weight = 900 Grams
Weight
Volumetric
weight
Deadweight
Formula Example
In this case, the dead weight will be considered since it is greater than the
volumetric weight
How can you measure the weight of a packed product?

What is a service level agreement (SLA)?
A Service Level Agreement (SLA) is your promise to ship your products to your customers within a
certain number of days. You have to ensure that all the orders are marked Shipped within SLA.
Note- 1. If SLA is breached, the order will be cancelled and you will be charged an SLA breach penalty and a cancellation penalty
2. SLA breach and cancellation penalties are defined at the category level of the product
3. Avoid SLA breaches as they affect your seller ratings and performance on Paytm Mall.
Example:
STAGES OF ORDERS TIMESTAMP PENALTIES
Order placed on 4th Dec 2018 at 08:00 pm No penalty
SLA as agreed 2 days No penalty
Order to be moved to "To Handover" by On or before 5th Dec 2018, before 12:00 pm No penalty
Order to be handed over & marked 'Shipped' by On or before 6th Dec 2018, before 08:00 pm No penalty
Ship deadline (SLA breached) 6th Dec 2018 at 08:00 pm SLA breach penalty
Grace period of 1 day 7th Dec 2018 at 08:00 pm SLA breach penalty
Extended deadline (Auto cancelled) 7th Dec 2018 at 08:00 pm SLA breach penalty + Cancellation penalty

Penalty structure
The SLA breach and cancellation penalties are defined at the category level of the product
Note- 1. These charges are exclusive of taxes
2. The minimum penalty amount will be Rs.50 on both SLA breaches and Cancellations by the Seller
3. To know more details on penalty click here
There will also be a minimum cancellation penalty amount and minimum SLA breach penalty amount.
This means that the seller will be charged the higher of the minimum penalty amount OR Y%/X% of SP.
SLA breach penalty, ‘X%’ of selling price
All categories 10
Cancellation penalty, ‘X%’ of selling price
All categories 10

How is your payout calculated?
Your final payout is made after the various commissions & fee deductions from the selling price
Payout
Selling price + Shipping Fee (collected from the customer) Rs 1000 (980+20)
(-) Commission (including GST) (Eg. 5%) Rs 50 (5% *1000)
(-) Logistic charges (per unit) + GST (18%) (Eg. 20/unit) Rs 23.6 (20 + 20*18%)
= Final Payout Rs.917.14 [1000-(50+23.6+9.26)]
Example : Product- Men’s T-shirt
DEDUCTIONS
Rs 0(-) Additional minor deduction/penalty
Rs 9.26 [1%*(1000-(50+23.6))]TCS (1%) on base price
Note- You can claim the deducted TCS amount.

How can you check your payments?
You can check your payments in these two ways -
Settlements Reports
Order-wise details for specific date frames
of expected payouts can be viewed in the
following formats:
• Multiple orders detail report of expected
payout
• Expected payout of a specific order
Payout reports will be downloaded in a zip
file and will consist of the following
reports:
• Payment Transactions report
• Order level detail report
• Packaging adjustments report
• Damage product adjustment report
(Inventory in FC)
Order-wise Reports

Overview of the settlement-wise payout report
If you want to check your payment details according to the payment date, then follow these steps -
Click on the Payments tab1
2
3
Click on Payout
Click on the Settlements tab
1
2
3

4b
4a
4c
Date filter- you can use this filter to select the date range as per your requirement
Select the date range for which you want to check the payment details. You can select a maximum of 31 days
Click on Apply
4b
4c
4a

Click here to view the total amount settled/payout received from Paytm Mall5
Here, you can view the date-wise payments
The payments that have been settled against a number of orders – Revenue-based & Adjustment-based
Click on Show Details to view the detailed payment transaction
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7
8
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6 7 8

View your UTR and date of
payment
9
View all your deductions in
the payout
View your new order level
details & adjustment level
details
10
11
9
10
11

Click on the icon to download
the payout report for the
selected date
the payout report
a) Two files will be downloaded
in the zip format:
• Merchant payout report
• Order summary report
12
13
If you want to download the individual settlement-wise payment details in the excel format, then follow
these steps -
13
12

Click on Download payment
details to download the payout
of the selected date filter
the payout report
14
15
If you want to download payments details from a selected date range in the excel format, then
follow these steps-
15
14

Here, you can check the amount which is under process and will be credited/debited
accordingly in your account within the upcoming days
16
16

Overview of the order-wise payout report
If you want to check your payment details according to the orders, then follow these steps -
Click on Orderwise Payouts1
2 Select the required date frame
1
2

Click on Search and you can
apply the item status filter to
view the order status
3
3

Check the status of the
payout
4
5 Click on More Details to view
the deduction made in the
payout
4
5

If you have any issue regarding the payment, you can raise a payment query
View the UTR (if paid)
View the deduction made in
the payout
5b
If you have any query or issue
related to the payment, then
click on the Payment queries
tab
5c
5a
5a
5b
5c

Select the issue related to
Payments from the drop-down
6
6

You can check the common
FAQs here
Enter the description of the
issue
6a
6b
Click on the checkbox only if
you want a call back from us
6c
6d Click on Submit Ticket
6a
6b
6c
6d

Download Order wise payout
report

How to download the Order-wise payout report?
Click on Payments
Click on Payouts
1
2
1
2
To download the order wise payout report, follow these steps-

3

Select the date range
Here you can select a
maximum of 31 days
Click here to download the
report
4
5
4
5

An Order-wise payout report will be
shared to your registered email ID
6 7 Also, an Order-wise payout report will be
downloaded in the File center
Click here to download it in your system
6
7
Note – To understand the orderwise payout report, click here.

What is a sales report?
This report is a new report specifically created for you so that all the details pertaining to an order within a
selected time period are available to you in a single file.
This helps you to :
Download all order details
in a single excel file
Download sales report for a
selected time period
(maximum of 31 days)
Check status of all your orders
in a single file
Easy management of
your sales

How to download the sales report?
To download the sales report, follow these steps -
Click on Payments1
1
2
Click on Payouts2

3

4
5a
5b
Click here to select the date range for which you want to download the sales report4
Select the date range and click on the Apply button. Maximum limit – 31 days5

6
7
Click on Download Sales Report6
Click on the Download icon, sales report will be downloaded in your system7

This is a sample sales report -
Note – To understand the sales report, click here.

A commission is the updated or new version of the commission that is shared by Paytm Mall in case of
any change in the commission structure.
What is a commission update?
Reasons for the commission update-
• Promotional Events keep on running to boost your sales. So, if there are any changes made in the commission
during such Promotional Campaigns, you’ll be notified with a commission update.
Promotional campaign
• If there is any policy change in Paytm Mall, the updated commission will be sent to you on your Panel.
Changes in Paytm Mall’s policy
• If you add any new Category to your catalogue, you will receive an updated commission request.
New category added by you

How to approve the updated commission?
Once you have logged into the panel, the new commission structure will be visible to you. You will be
required to approve the same.
Click on the download tab to download and view the CSV file that contains the updated
commission details
1
1

In case you do not take any action within the given timeline, the commission will be auto-approved by
the system
2
2

To approve the updated commission, follow these steps -
Click on the Approve tab1
1

Click on the Reject tab2
Enter the reason for rejection
Click on the Ok tab
Click on the Proceed tab3
4
In case of any variation, you can also reject the updated commission
5
Note- In the case of rejection, all payments for the orders fulfilled during the validity period (for that specific category) will be
processed as per the current/standard commission.
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5
4
3

How to check the commission approval status?
Click on the Payments
tab
Click on the Commission
& Approval tab
1
2
1
2
To check commission approval status follow these steps-

You can check the commission approval status by applying both the date and search filters
Click on the Commission Approval tab3
Apply the date filter4
Click on the Search tab to apply the search filter & Submit5
3
54

Here, you have to select the commission status and click on Submit
Actionable commission -
check the status of your
actionable commissions
Pending commissions -
pending commissions
Rejected commissions -
rejected commissions
Approved commissions -
commissions which have been
approved
6
6

How to check the commission structure?
tab
Click on the Commission
& Approval tab
1
2
1
2
To check your commission structure, follow these steps -

Here, you have to select the
commission type as per
your agreement with Paytm
Mall
3
3

Click on Commission-Category4
Here we have taken an example of a category-level commission
4

Click on Download
Category Commissions
5
5

This is a sample data of a commission structure
Here, you can check the commission structure category-wise6
6

Invoice Number
Commissions charged
by Paytm Mall
• A commission invoice is a commercial document issued monthly by Paytm Mall.
• It includes all the commission details, like the marketplace fee, logistics fee ,payment gateway fee etc.
What is a commission invoice?
1
2
Sample of a commission
invoice
B-10 11 Meghdoot building 94
Nehru Place
New Delhi, Delhi-110019
TIN No:
B-10 11 Meghdoot building 94
Nehru Place
New Delhi, Delhi-110019
1
2

How to download the commission invoice?
Click on the Payments tab
Click on Invoice
1
2
Steps to download the Commission invoice via the seller panel -
1
2

How to download the commission invoice?
1
2
Click on Commission3
Choose the desired Year
Choose the desired Month
Click on the link and the Commission invoice PDF will be downloaded in your system
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5
6
3
5
64

How you can download the GST report
tab
Click on GST Report
1
2
1
2
To download the GST report, follow these steps -

Select the year3
Select the month
Click on the link to download the
GST report
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5
Note – The GST report for a particular month will be published on the 2nd of the next month.
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5

The GST report will be downloaded in the file center and will also be sent to your registered email ID
Click on the Download Icon to
download the GST report in
your system
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Sample of the GST report

How you can segregate between B2B and B2C orders
When the customers place the orders, they can provide their GSTIN details. In these steps, you can
identify those particular orders
The orders in which the GSTIN details are mentioned will be considered for the Registered category during the GST return
filing and are called B2B orders
1
The orders in which the GSTIN details are not available will be considered for the Unregistered category during the GST
return filing and are called B2C orders
2
Note - You have to pay the GST over goods to the government and pass the GST input benefit to the customer where the GSTIN is
mentioned by the customer. Paytm Mall will not be held liable for input credit loss to the customer.
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1

Thanks everyone!
For any query, please raise a ticket on support

Payment cycle for Wholesale

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