As a developer or merchant, you’re always looking for ways to expand your online business opportunities. But whether you host online video games or sell physical goods, you’re vulnerable to fraud. That’s because many of today’s criminals purchase digital or physical goods with stolen credit cards, sell the goods illegally, and pocket the cash. Liability for a fraudulent online transaction always rests squarely on you, the merchant. Unauthorized purchases eventually show up as chargebacks filed against you by the rightful owners of the stolen credit cards. This session will cover important methods to prevent fraud, how PayPal protects most transactions, and how to resolve problems, disputes, or chargebacks.

1. LEADING STRATEGIES IN FIGHTING FRAUD AND REDUCING RISK Peter Martin, North America Risk Consulting Colin Rule, Director, Resolutions & Protections

14. MANAGING YOUR RISK 1 2 3 Fraud Prevention Issue Resolution Protection

18. FRAUD MANAGEMENT FILTERS 1. Set filters. 2. Review incoming transactions.

19. PAYMENT REVIEW

20. MANAGING YOUR RISK 1 2 3 Fraud Prevention Issue Resolution Protection

21. WHEN TRANSACTIONS GO RIGHT Payment Shipment Order

22. WHEN TRANSACTIONS GO WRONG Payment ISSUE Order

23. RISKS OF SELLING Selling online Selling in a store RISKS Returns Lost shipments Unauthorized payments False claims Shoplifting Bounced checks Counterfeit currency Returns

26. CHARGEBACKS – THE BUYER’S PERSPECTIVE

27. CHARGEBACKS – THE SELLER’S PERSPECTIVE Representment Process Merchant 30-90 days -$

28. CHARGEBACK CLAIMS

29. MANAGING YOUR RISK 1 2 3 Fraud Prevention Issue Resolution Protection

31. EXPANDED SELLER PROTECTION