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Time Management and
Managing Work Priorities




                       Gerald Pauschmann

Are you INTERESTED or COMMITTED
What do I know, but FAIL to do?
    Allowing distractions
    Email traffic
    Communication process, level of priority
    Ineffective communication / expectation
    Pick up the slack
    Fighting battles I know I cant win
    Setting timeline
    Delegation
    I am the go-to person
    Asking for help
    Easy stuff first
    Not utilising the tools available
    SWAT analysis
    Planning
Question?

    What is it that you want to
     KNOW about managing
     yourself, your work, your
      time or other people?

 BTW – MT around 10.15, Lunch around 12.15, AT 2.30, Home approx 4pm
In your groups – define ‘Time
Management’

   is the effectiveness of a
      person in getting the
    things done that need to
            be done.
     And can be best achieved when your biorhythms are balanced.
Is it really a ‘Time Management’
problem – what is the real issue
    Personalities
    Ownership
    Training / education
    Turnover
    Conflicting priorities
    Environment
    Staff resources / skills / knowledge / capacity
    Reliance on other branches
    Role clarity
    Lack of initiative / it is what it is
    Bandaid effect
    Perceived expectations
    Strategic leadership
    Desire / passion / motivation
Our ‘ACTION’ plan
    Meet, workshop, timeframe, engage, create diff teams, schedule 6mth
     meet to see what worked
    Understand individual goals, regularly, what do contracts people want
    Open office is distracting, headphones on, move to a diff section, work
     from home,
    Have a process to identify people who wont get in line.
    Create a ‘what’s acceptable’ rule
    Allowing skills to be gained – outcomes should be relevant
    Empowering staff, milestones, success
    Identify issues and work on solution, time, prioritising
    Open and honest conversations, no surprises, more realistic timelines,
     delegation, issue of needing more resources
    Procedures, timeframes, trf knowledge, rotation of branches, toolbox
    Every branch exposed to knowledgebase
    People to redo their role clarity statement, review every 6 mth
    Time in motion audit. Doing a timelog
For me to be effective, I NEED
    Values upheld, to follow through
    Value our knowledge
    Communicate
    Have defined / realistic expectations
    Definitive guidelines around boundaries
    No blame game / admit fault
    Performance measures
    Process and reporting qualifiers
    Context around decisions
    Feedback
    Shared vision
    Support / physical, mental
    Commitment
    Recognition of ‘doors closed’
    Concise email comms
    Your own role in the process
    Set and meet timeframes
    Accountability, delegation, contingency
    ‘Time out’
    Recognition of job well done
Your planning psychology

  Start ------------------------ Finish
  Urgent Vs Important
  Organise 3 files
  Prioritise A-B-C-D-E-F
  How did you decide what was a priority
  What was your system
  How many times did you handle paper
Impact on the Brain, body and heart

  Depression
  Fatigue
  Illogical
           thinking
  Aggressive behaviour
  Excitement
  Adrenalin rush
  Euphoria
Two extra hours

  Two  hours a day x 5 days
  10 hours a week x 50 weeks
  500 hours a year which translates into
  Twelve 40hour weeks or
  3 extra months of productivity
The law of forced efficiency



   Why do some people work
      well under pressure
Practise creative procrastination


      Deliberately decide the
    projects you are going to put
         off until a later date

             80/20 rule
Think about future consequences



  Keep asking yourself what are the
    consequences of doing or not
            doing this task
Four ideas for personal organisation

  Neatness is a key habit
  Stand back and evaluate yourself
     Desk,   wallet, boot, closet, garage, bathroom
  Beingassertive by being flexible
  Rewarding your achievements
Return on time invested


  If you have 10 things on your
  list which 2 will be worth more
      than all of the other 8 put
               together?
The two questions I ask myself


 1. ‘WHAT’ is to be done
 2. Then the ‘WHEN’ and
    ‘HOW’ come later
“IF YOU DO NOT KNOW WHERE YOU ARE
GOING, YOU CAN TAKE ANY ROAD”
Practice the A B C D E method

 A  – Must do (Red)
  B – Should do (Blue)
  C – Nice to do (Black)
  D – Delegate
  E – Eliminate
  F – File
Priorities Vs Posteriorities

  Priorities   are – doing more of
                 sooner

  Posteriorities    – doing less of
             later (if at all)
The law of excluded alternatives


   Doing one thing means not
      doing something else
4 steps to high productivity

 Set  clear goals and objectives in
  writing
 Develop a detailed plan of works
 Set clear priorities
 Concentrate and focus
Habits



  Get into the habit of task
          completion
The law of reversibility


  If you feel a particular way on
    the inside…chances are you
     will behave that way on the
               outside
Important or Urgent

 In-effective – I do
 urgent things first




                            Effective – I do
                       Important things first
The two theories

  Distraction– concerned and worried
   about the situation and consequences

  Self  Focus – concerned with attention to
   skill, eg anxiety about performing
   correctly




                          Journal of experimental psychology
IT’S A FACT
 Surprisingly, national
 studies estimate that 10
 to 15 percent of all
 workers are chronically
 UNDER PRESSURE on
 any given day…

 …it accounts for a minimum of 25
 percent decrease in productivity.

                     BRW – Report on safety and hygiene – Oct 2003
You may fall into one of these four
categories

 Are you a perfectionist
 Are you a control freak
 Are you a people pleaser
 Do you feel incompetent
Keep Things In Perspective...

  Ask yourself the following questions…
   Is this really a problem
   Has anybody else ever had this
    problem
   Can I divide this problem into workable
    pieces
   What are my priorities
   What’s the worst that can happen
Are you feeling a little more relaxed?
What’s Wrong with This Picture?




  Attend learning        Do the same              Improve
      program             old thing             performance




    “One definition of insanity is to keep doing the same
            thing and expect a different result.”
We Are In the Change Business




                           Practice new
  Attend learning                                      Improved
                             and more
      program                                         performance
                        effective behaviors




            “A lesson has been ‘learned’ when and
          only when it results in a change in behavior.”
                                     - Center for Army Lessons Learned
Gerald’s workspace
Gerald’s creative planning session
Gerald’s calendar
Urgent and Important

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Time management managing work priorities for supervisors

  • 1. Time Management and Managing Work Priorities Gerald Pauschmann Are you INTERESTED or COMMITTED
  • 2. What do I know, but FAIL to do?  Allowing distractions  Email traffic  Communication process, level of priority  Ineffective communication / expectation  Pick up the slack  Fighting battles I know I cant win  Setting timeline  Delegation  I am the go-to person  Asking for help  Easy stuff first  Not utilising the tools available  SWAT analysis  Planning
  • 3. Question? What is it that you want to KNOW about managing yourself, your work, your time or other people? BTW – MT around 10.15, Lunch around 12.15, AT 2.30, Home approx 4pm
  • 4. In your groups – define ‘Time Management’ is the effectiveness of a person in getting the things done that need to be done. And can be best achieved when your biorhythms are balanced.
  • 5. Is it really a ‘Time Management’ problem – what is the real issue  Personalities  Ownership  Training / education  Turnover  Conflicting priorities  Environment  Staff resources / skills / knowledge / capacity  Reliance on other branches  Role clarity  Lack of initiative / it is what it is  Bandaid effect  Perceived expectations  Strategic leadership  Desire / passion / motivation
  • 6. Our ‘ACTION’ plan  Meet, workshop, timeframe, engage, create diff teams, schedule 6mth meet to see what worked  Understand individual goals, regularly, what do contracts people want  Open office is distracting, headphones on, move to a diff section, work from home,  Have a process to identify people who wont get in line.  Create a ‘what’s acceptable’ rule  Allowing skills to be gained – outcomes should be relevant  Empowering staff, milestones, success  Identify issues and work on solution, time, prioritising  Open and honest conversations, no surprises, more realistic timelines, delegation, issue of needing more resources  Procedures, timeframes, trf knowledge, rotation of branches, toolbox  Every branch exposed to knowledgebase  People to redo their role clarity statement, review every 6 mth  Time in motion audit. Doing a timelog
  • 7. For me to be effective, I NEED  Values upheld, to follow through  Value our knowledge  Communicate  Have defined / realistic expectations  Definitive guidelines around boundaries  No blame game / admit fault  Performance measures  Process and reporting qualifiers  Context around decisions  Feedback  Shared vision  Support / physical, mental  Commitment  Recognition of ‘doors closed’  Concise email comms  Your own role in the process  Set and meet timeframes  Accountability, delegation, contingency  ‘Time out’  Recognition of job well done
  • 8. Your planning psychology  Start ------------------------ Finish  Urgent Vs Important  Organise 3 files  Prioritise A-B-C-D-E-F  How did you decide what was a priority  What was your system  How many times did you handle paper
  • 9. Impact on the Brain, body and heart  Depression  Fatigue  Illogical thinking  Aggressive behaviour  Excitement  Adrenalin rush  Euphoria
  • 10. Two extra hours  Two hours a day x 5 days  10 hours a week x 50 weeks  500 hours a year which translates into  Twelve 40hour weeks or  3 extra months of productivity
  • 11. The law of forced efficiency Why do some people work well under pressure
  • 12. Practise creative procrastination Deliberately decide the projects you are going to put off until a later date 80/20 rule
  • 13. Think about future consequences Keep asking yourself what are the consequences of doing or not doing this task
  • 14. Four ideas for personal organisation  Neatness is a key habit  Stand back and evaluate yourself  Desk, wallet, boot, closet, garage, bathroom  Beingassertive by being flexible  Rewarding your achievements
  • 15. Return on time invested If you have 10 things on your list which 2 will be worth more than all of the other 8 put together?
  • 16. The two questions I ask myself 1. ‘WHAT’ is to be done 2. Then the ‘WHEN’ and ‘HOW’ come later
  • 17. “IF YOU DO NOT KNOW WHERE YOU ARE GOING, YOU CAN TAKE ANY ROAD”
  • 18. Practice the A B C D E method A – Must do (Red)  B – Should do (Blue)  C – Nice to do (Black)  D – Delegate  E – Eliminate  F – File
  • 19. Priorities Vs Posteriorities Priorities are – doing more of sooner Posteriorities – doing less of later (if at all)
  • 20. The law of excluded alternatives Doing one thing means not doing something else
  • 21. 4 steps to high productivity Set clear goals and objectives in writing Develop a detailed plan of works Set clear priorities Concentrate and focus
  • 22. Habits Get into the habit of task completion
  • 23. The law of reversibility If you feel a particular way on the inside…chances are you will behave that way on the outside
  • 24. Important or Urgent In-effective – I do urgent things first Effective – I do Important things first
  • 25. The two theories  Distraction– concerned and worried about the situation and consequences  Self Focus – concerned with attention to skill, eg anxiety about performing correctly Journal of experimental psychology
  • 26. IT’S A FACT Surprisingly, national studies estimate that 10 to 15 percent of all workers are chronically UNDER PRESSURE on any given day… …it accounts for a minimum of 25 percent decrease in productivity. BRW – Report on safety and hygiene – Oct 2003
  • 27. You may fall into one of these four categories Are you a perfectionist Are you a control freak Are you a people pleaser Do you feel incompetent
  • 28. Keep Things In Perspective... Ask yourself the following questions…  Is this really a problem  Has anybody else ever had this problem  Can I divide this problem into workable pieces  What are my priorities  What’s the worst that can happen
  • 29. Are you feeling a little more relaxed?
  • 30. What’s Wrong with This Picture? Attend learning Do the same Improve program old thing performance “One definition of insanity is to keep doing the same thing and expect a different result.”
  • 31. We Are In the Change Business Practice new Attend learning Improved and more program performance effective behaviors “A lesson has been ‘learned’ when and only when it results in a change in behavior.” - Center for Army Lessons Learned

Hinweis der Redaktion

  1. Two competing theories have been proposed to account for decrements in skilled performance under pressure. Distraction theories propose that pressure creates a distracting environment that shifts attentional focus to task-irrelevant cues, such as worries about the situation and its consequences ( Wine, 1971 ). This shift of focus changes what was single-task performance into a dual-task situation in which controlling execution of the task at hand and worrying about the situation compete for attention. Self-focus theories (perhaps more appropriately termed explicit monitoring or execution focus theories, as they are concerned with attention to skill execution) suggest that pressure raises self-consciousness and anxiety about performing correctly, which increases the attention paid to skill processes and their step-by-step control ( Baumeister, 1984 ; Lewis & Linder, 1997 ). Attention to execution at this step-by-step level is thought to disrupt well-learned or proceduralized performances ( Kimble & Perlmuter, 1970 ; Langer & Imber, 1979 ; Lewis & Linder, 1997 ; Masters, 1992 ).
  2. 6Ds Workshop: Introduction © 2008 Fort Hill Company www.ifollowthrough.com
  3. 6Ds Workshop: Introduction © 2008 Fort Hill Company www.ifollowthrough.com