1. Real estate advice
and services from
Capita Symonds

2. Introduction 1
1. Asset Management 2
2. Building Consultancy 3
3. Corporate Services 4
4.1. Investment Sales 5
4.2. Investment Acquisition 6
5. Lease Advisory 7
6. Office & Industrial Agency 8
7. Property Management 9
8. Rating 10
9. Receivership & Recovery 11
10. Retail 12
11. Valuation 13

3. 1
Introduction
We are specialists in commercial property valuation, acquisition, sales, asset
management, development consultancy and leasing. We are also one of the UK’s
leading property and facilities managers.
A short summary of our services follows. If you’d like to know more or you’d like a
view on your real estate issues please call or email me or my colleagues listed.
We look forward to working with you and developing a valuable and trusting
relationship in the future.
Alan Dornford
Director – Markets
© Capita Symonds 2012. All rights reserved. Real Estate

4. 2
1. Asset Management
During the ownership lifecycle we work with clients to enhance the value of their assets.
Core services
–– Strategic portfolio advice: performance monitor, weightings, buy/sell
–– Occupational lease re-gearing, rent reviews, lease renewals
–– Superior interest restructuring: strategy and impact
–– Development review: alternative use appraisal
–– Market monitor: occupational and investment market monitor and forecasting.
The Corporation of O&H
Trinity House Alexandra Business Park, Sunderland
The Court House, Harper Road 96 acres, 600,000 sq ft
20,000 sq ft Redevelopment Office and Industrial Park
Ongoing asset management and
strategic advice
Citibank Axa REIM Equinox
34 Dover Street, London, W1 Milton Keynes
22,000 sq ft 50,000 sq ft
Ongoing asset management, Lease regear
leasing and strategic advice
Invesco AXA CIS
11 & 12 Old Jewry, London, EC2 Castlewood House, London, WC1
65,000 sq ft 85,000 sq ft
Ongoing asset management Ongoing asset management
Alan Dornford
Director
t +44 (0)20 7544 2211
m +44 (0)7774 490745
alan.dornford@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

5. 3
2. Building Consultancy
Our team, one of the largest in the UK, looks after the physical life cycle of a building from acquisition
to disposal, managing all the practical aspects of asset management in between.
Core services
–– Building surveys –– Planned maintenance programmes
–– Design and space planning –– Dilapidations advice
–– Project management –– Insurance reinstatement valuations
–– Repairs and refurbishment –– Construction monitoring.
RBS Standard Life Investment Ltd
Condition surveys of 130 properties Stone cleaning and repairs to a
inspected and reported on in 90 days. landmark office and retail building.
£350,000
Greenwhich Hospital Estate Henderson
Produced a 10yr preventative Four Pools Retail Park, Evesham
maintenance programme for a World Project management of 20,000 sq ft
Heritage site. new retail unit pre let to Pet’s at
Home.
£5m
£1.2m
Bupa Waterhouse Square
Design project management and London EC1
move management for their Staines Negotiated a terminal dilapidations
new headquarters. settlement on behalf of the tenant.
£1.2m £3.7m
Bob Cooke Robert Bradley
Director Director
t +44 (0)20 7544 2021 t +44 (0)20 7544 4221
m +44 (0)7733 124480 m +44 (0)7734 333826
bob.cooke@capita.co.uk rob.bradley@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

6. 4
3. Corporate Services
Core services
–– Portfolio strategy
–– Workspace analysis
–– Procurement of new space
–– Disposal of surplus
–– Asset management.
ITV – Manchester Bupa – UK
Headquarter site strategy Full account management
Size: 24 acres Size: 90 units
Speedy Hire – UK Wide National Grid
Sale and leaseback Managing all lettings,
Size: 400,000 sq ft in 68 units asset management
500 brownfield sites nationwide
Sue Ryder – UK Nationwide Pitney Bowes – Europe
Full Account Management Full asset management
80 Store Acquisition Programme Size: 2.0m sq ft
Size 400 units
Jonathan King
Director
t +44 (0)20 7544 2129
m +44 (0)7971 246279
jonathan.king@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

7. 5
4.1. Investment Sales
Core services
–– Pricing and sales strategy
–– Ready-for-sale due diligence including co ordination of input from other third party advisors
–– Marketing materials/sales pack
–– Marketing and co ordination of interest development with principals/advisors
–– Negotiation strategy, bid formulation and execution of sale.
Scottish Widows Investment Royal Mail Group
Partnership 131 Kings Road, Chelsea
Meadows Business Park
Development Site Disposal
Camberley
£37.0m
Business Park Disposal
£23.5m
GE Real Estate Henderson Global Investors
Richmond Riverside Office Portfolio Sale
Richmond, London, £46.0m
Office Campus Sale
£45.0m
CURO Property Funds Scottish Widows Investment
The Rotunda, Partnership
Kingston-upon-Thames St Peters Way Retail Park
Northampton
Leisure Scheme Disposal
Retail Park Sale
£50.7m
£18.3m
Rob Cass James Keys
Director Director
t +44 (0)20 7544 2256 t +44 (0)20 7544 2045
m +44 (0)7901 518752 m +44 (0)7771 997374
robert.cass@capita.co.uk james.keys@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

8. 6
4.2. Investment Acquisition
Core services
–– Sourcing opportunities
–– Valuation and negotiation strategy
–– Co-ordination of comprehensive due diligence pre-purchase: legal, tax, planning, surveys
–– Formal purchase report.
Private Investor Aviva Investors
The Governor’s House, Direct Line House,
Quay St, Manchester
London, EC2
£23.64m
City Office Acquisition
£86.0m
Legal and General Cordea Savills
Bishop’s Cleeve and Lydney Crystal Court,
Tesco Supermarkets
Briset Street
£31.0m
London, EC1
City Office Acquisition
£23.0m
Moorfields/Segro JV Hildane Properties
UK Wide Industrial Portfolio 28 Dorset Square,
Acquisition London, W1
£310m+ West End Office Acquisition
£17.0m
Rob Cass James Keys
Director Director
t +44 (0)20 7544 2256 t +44 (0)20 7544 2045
m +44 (0)7901 518752 m +44 (0)7771 997374
robert.cass@capita.co.uk james.keys@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

9. 7
5. Lease Advisory
Some regard rent reviews and lease renewals simply as a battle between landlord and tenant. We see things differently.
Whether acting for an investor or occupier, the terms of any lease impact on the bottom line.
Core services
–– Rent reviews –– Asset initiatives
–– Lease renewals –– Regearing leases.
30,000 sq ft London office building. Rent review for Nat West on 55,000
Rent review acting for tenant taken sq ft at 15 Bishopsgate, London, EC2,
to arbitration, saving over £300k pa agreed nil increase after protracted
against landlord’s initial proposal. negotiations.
Rent: £1.2m Rent: £1.04m pa
Current Lease renewal for RBS of Prime West End retail unit. Rent
115,000 sq ft at 199 Bishopsgate, review acting for tenant, achieving
Broadgate, London EC2 against savings amounting to £450k over the
British Land. Seeking short term remaining term of the lease.
flexible extension with repair liability
Rent: £580,000 pa
concessions.
Rent: £5.18m pa
Expert Witness giving evidence in Lease regear acting for the tenant
Lands Tribunal on rental valuation of of 110,000 sq ft distribution facility,
the most famous department store in achieving c.£1m savings in rent.
the world as at 1 April 2005 for rating
Rent: £700,000 pa
purposes.
Rent: £18m pa
Paget Lloyd Paul Lewis
Director Director
t +44 (0)20 7544 2102 t +44 (0)20 7544 2216
m +44 (0)7867 906926 m +44 (0)7920 582932
paget.lloyd@capita.co.uk plewis@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

10. 8
6. Office & Industrial Agency
Core services
–– Market research and analysis
–– Marketing strategy and implementation
–– Pre-disposal due diligence
–– Transaction management
Ganton House Sovereign Gate
Richmond
London, W1
Sale
Acquisition
22,600 sq ft
11,000 sq ft
133 Houndsditch Lakeside House,
London, EC3 Bracknell
Disposal Acquisition
140,000 sq ft 110,000 sq ft
20 Triton Street, Sovereign Court
Hounslow
London, NW1
Disposal
Acquisition
26,000 sq ft
20,000 sq ft
Andrew Smith
Director
t +44 (0)20 7544 2211
m +44 (0)7919 326085
andrew.smith7@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

11. 9
7. Property Management
We are one of the top three property managing agents in the UK.
We have more than 100m sq ft of assets under management for investors and corporate occupiers.
Core services include
–– Rent and service charge collection
–– Facilities management
–– Planned maintenance and building improvements
–– Tenant relocation
–– Lease event management.
royal london asset management
Andrew Holden
Director
t +44 (0)20 7544 2227
m +44 (0) 7887 825695
andrew.holden@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

12. 10
8. Rating
Core services
–– Survey, valuation advice and appeals
–– Rate refund calculations and recovery
–– Identifying empty rate relief opportunities
–– Rates budgeting forecasts.
Sky – West London offices Blackstone – Hayes
Size: 134,000 sq ft Size: 270,000 sq ft
Saving: £1.5 million Saving: £2.0m
Hermes – West End Retail ABN Amro/RBS – City
Size: 6,200 sq ft Size: 250,000 sq ft
Saving: £100,000 Saving: £2.9m
Royal Mail – Heathrow Shearman & Sterling – City
Size: 235,000 sq ft Saving: £1.1m
Saving: £500,000
Andrew Warde
Director
t +44 (0)20 7544 2050
m +44 (0)7919 326082
andrew.warde@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

13. 11
9. Receivership & Recovery
We can relieve the mortgagee of the risks of recovering a property debt. We provide advice on strategy,
asset management and alternative uses to achieve a financial settlement that satisfies the lending requirements.
Core services
–– Assimilate the facts and confirm the validity –– Qualify the security
of the appointment –– Manage, collect rent and asset manage
–– Value/appraise and report on market –– Agree strategy to maximise the value of the asset
conditions and issues
–– Regularly review strategy.
Feltham town centre
–– Identified and assessed alternative potential exit routes
–– Agreed JV with developer
–– Obtained planning consent for comprehensive
redevelopment
–– Achieved sale of a complex asset for £11m plus profit
share after 5-year workout
Colchester and Doncaster B&Qs
–– Sold an unpopular product in a falling market,
with little to no available finance
–– Achieved a successful sale when the investment market
and lenders were anti retail warehousing
Magnet portfolio
–– Capita Symonds established management team to
collect rents and deal with Health and Safety issues
across the entire portfolio
–– Appraised alternatives for optimising the value of the
property to enable recovery of loan working with
architects, quantity surveyors and planners
Fred Meehan
Associate
t +44 (0)020 7544 2195
m +44 (0)7779 140831
fred.meehan@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

14. 12
10. Retail
Core services
–– Store acquisition programmes, UK & Ireland
–– Market research and analysis
–– Consultancy and strategic advice
–– Disposals.
Hollister Gilly Hicks
5-year acquisition UK acquisition programme
programme
6 stores to date.
31 stores so far.
Sue Ryder AXA
Over 50 new shops Shop unit letting in
acquired since Chiswick High Street.
January 2011.
Sainsbury’s Abercrombie & Fitch
Disposal -sublet Consultancy advice on
of former supermarket flagship lease.
in Finchley Road, London
Ray Dowse
Director
t +44 (0)20 7544 2013
m +44 (0)7917 064585
ray.dowse@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

15. 13
11. Valuation
Core services
We value all types of property from prime city centre office buildings and shopping centres to car parks and open parkland.
Our clients range from major public and private sector organisations to private individuals.
Our valuation methods cover:
–– Market value
–– Existing use
–– Alternative use
–– Depreciated replacement cost.
Tunbridge Wells Borough Council VION Food Group Ltd
Annual valuation of a portfolio Portfolio of 39 food production
consisting of 200 facilities and 152 agricultural
Council owned properties properties
£50.0m £250.0m
Prudential Greenwich Hospital
Quarterly valuation of 110 prime retail Portfolio of 160 properties located
properties in Greenwich London
£500.0m £70.0m
Anglo Irish Bank Deutsche Bank
Elizabeth House, York Road, Waterloo, Lancer Square, Kensington Church
London Street, London
£550.0m £35.0m
Paul Watling
Director
t +44 (0)20 7544 2296
m +44 (0)7900 408370
paul.watling@capita.co.uk
© Capita Symonds 2012. All rights reserved. Real Estate

16. Head office
Capita Symonds Ltd
1 Procter Street
London WC1V 6DW
+44 (0)20 7492 0200
125 Shaftesbury Ave
London WC2H 8AD
+44 (0)20 7544 2000
10 King William Street
London EC4N 7TW
+44 (0)20 7544 2000
Elder House, Multrees Walk
Edinburgh EH1 3DX
+44 (0)131 460 1200
The Observatory
8th Floor, Chapel Walks
Manchester M2 1HL
+44 (0)161 819 4200
capitasymonds.com/realestate