From SXSW 2007: Making software predictable and consistent makes it much easier to use. This session will explain UI consistency and point out examples of failures and their consequences. We’ll discuss when it’s appropriate to break consistency, and how to build tools and process to ensure applications are consistent with human interface guidelines and real-world practices.

1. getting to consistency
don’t make your users think

2. jennifer fraser
lead user experience designer

3. alex graveley
technical lead, VMware workstation

4. steve johnson
senior user experience manager

6. what is
consistency?

7. examples

10. USPS

18. voting machines

20. label

21. label
senator

23. label?

24. label?
governor

25. congress
governor

26. costs of
inconsistency

27. why?

28. goals

29. benefits

30. achieving
consistency

31. crossing
platforms

32. grandmothers
on eBay

33. § 508

34. HCI v. CFO

35. the f word

36. timeline of
consistency

37. breaking
consistency

38. car v. bulldozer

39. toolkits

40. make the right
thing the easy
thing

41. guidelines

42. do as i say,
not as i do

43. i fought the law