IBM Global Healthcare Consumerism Leader

healthcare patient experience crm customer experience patient satisfaction patient portal call centers patient access patient retention patient acquisition hospital hospitals ehr care patient engagement affordable care act emr health population health providers payers rhio nhin hit cem roi processes accountable care access design thinking best hospitals digital hcahps customer satisfaction customer relationship management cms stimulus services shared clinical bpo workflows managed customer business engagement customer service life sciences consumers consumerism customer portal user experience wellness population health management portals mobile patient meaningful use medical manufacturing financial planning clv billing churn experience equity management center retail retail care telehealth digital health human centered design health systems cosnumerism omni channel mobile first pokemon augmented reality ecommerce health system portal discharge readmission user centered design ui ux user interface strategy readmissions customer care cmr b2c insurance providers b2b health insurance patie pem satisfaction experience patient referrals business development sales funnel business systems systems systems map consulting executive cv bio resume arra rhios users mu hie onc reform call (call) crime killer serial fbi murder value retention referral suspense