What would it be like if patients could access the hospital's business function on their terms?

1. An example of patient experience innovation : scheduling
Parent calls to
schedule apt
Parent calls to
schedule apt
Placed on hold,
calls back
Speaks to
scheduler. Provides
information,
Insurance
Parent calls to
schedule lab
work
Speaks to
scheduler. Provides
same information
Scheduler manually
enters information
Scheduler manually
enters information
Parent enters info
into schedule
Parent enters info
into schedule
Parent goes online to
schedule 2 appointments and
gets electronic confirmation
As-Is:
How Hospitals Schedule
As-Isn’t: How Patients Want to Schedule