1. PAUL DOUGLAS BROWN
Ottawa, ON K2S 1H8 613.801.8477 pdb2000@outlook.com
HTTPS://CA.LINKEDIN.COM/IN/PAUL-BROWN-127981116
SR SYSTEM ADMINISTRATOR
PROFILE OF Paul Brown
Paul Brown has been a cross platform Unix System Administrator since 1985. Through his assignments, Mr. Brown has
had the opportunity to install, configure and support UNIX/Linux servers. His experience ranges from planning,
coordinating and installing Linux/UNIX/Windows Servers, to providing ongoing administration, automation and
network troubleshooting services.
For the past 8 years a has been the Sr System Administrator for a Cognos Development group at IBM managing an
Production , Development and Test environment consisting of Windows Linux and AIX. Solaris and HP-UX
A dedicated and motivated professional with a comprehensive background combining direct hands-on technical
expertise with superior communication skills to work with customers and MIS professionals across a range of
industries. Known for being adaptable and personable, and for learning new technologies quickly, providing
exceptional support to customers on a broad range of technology solutions.
Areas of expertise:
• Unix/Linux/Windows Administration
• Troubleshooting OS/Foundation software/Application/Hardware & network issues
• Applying Changes at the OS/Foundation/Application and hardware level
• Full circle server installation from racking system to final delivery
• System installation, configuration, integration and administration
• Open software deployment/upgrade/compiling/supporting
• Change Management & Disaster Recovery
• Application Installation Configuration and Support.
Security Clearance
• [MA5] Level II (Secret)
Languages
• English (written, comprehension, spoken)
Education
• Attended Algonquin College in Mechanical Engineering Technologist
• Attended Kemtpville College of Agricultural Technology
Professional Experience
IBM Canada
Senior System Analyst
Jan 2008 – July 2016 (8 years 6 months)
This role encompassed the support of the IBM internal Cognos Support Labs and Cognos Reporting environment and
the engineering and design of new additions and improvements. The supported infrastructure/server is across
multiple platforms (Unix/Linux/Windows) and data centres.
• Installed, configured and supported upgraded software in the environment such as Cognos Products BI
Datamanager Transformer TM1, IBM Datastage , DB2 ,MSSQL,MYSQL IIS7 ,Tivoli Storage Manager , Nagios

2. ,VMware ,Jmeter ,Linux AIX HP-UX and Solaris , DB Clients all flavours and anti-virus software in a Unix /Linux
environment;
•
• Created and maintained a Server farm and Lab Environment of all platforms, Provided systems and
applications related to all 0S's that the Cognos product was supported on, Windows , Linux , AIX , Solaris ,
HP_UX all supported versions for quick analysis and reproduction of customers problem.
• Recreated customers platform environments precisely to reproduce difficult problems for Product Support
Analysts to test on.
• Installed, administered, troubleshot and maintained all (Dev, Test & Prod) servers;
• Responsible for Operating Systems RHEL SUSE HP-UX Solaris AIX Windows) Configuration, Maintenance,
Tuning;
• Created and maintained production ,development and test environments for Cognos Developers consisting
of AIX Solaris HP-UX LINUX Windows DB2 IIS7 and Cognos Products. Perform necessary changes, upgrades,
monitoring and maintenance required to support product development.
• Monitored and responded to hardware and software alarms using appropriate problem determination tools;
Nagios ESX console ,shell scripts, TOP and Glance
• Identified CPU/Mem/IO bottlenecks utilizing Nagios ESX Console TOP and Glance
• Monitored the status of critical system services reporting performance and server health using Nagios and
some home grown scripts.
• Install, monitor and support for servers, Operating systems software;Applications and Websites
• Performed UNIX/Windows support, troubleshooting, configuration and roll-out;
• Achieve 99.99% up-time on production systems by building well spec’d out systems, conducting in depth
testing and diligent maintenance, and having a deep understanding of environments.
• Worked with vendors to install, configure and support products such as Tivoli Storage Manager,
Cognos BI Transformer Datamanager TM1, DB2 ,DataManager and McAfee anti-virus;
• Worked with IT and team members to install and maintain security updates and patches;
• Manage security patching and upgrades; Windows Unix Linux Cognos BI Datamanager Transformer DB2
Websphere TLS2.0 2048 bit Certificate Web Browsers
• Applied security standards, including the correct patching level and configuration to achieve security and
operating systems patch management policy;
• Supports IT operations, incident, change and problem management processes and controls;
• Monitored and processed service management systems such as CCOL and responded to Incident Reports
(IRs), Requests for Changes (RFCs), Problem Reports (PRs) and Solution
• Managed trouble and request queues ensuring timely resolution. Provided support, analysis and research
into complex problems;
• Provide Tier 2 support for advanced technical problems as escalated from the IT Help Desk;
• Siebel CRM Admin for External customers ticketing systems until after IBM purchase and then it
was retired , then Cognos used the IBM in house system.
• Utilized the CCOL (IBM internal HelpDesk SW), system for tracking changes and incident requests.
• Front Line HelpDesk for our group of Cognos developers , resolve level 1 and 2 issues or escalate
• Manage ticket queue . Identify and mitigate issues proactively, managing systems diligently,
ensuring no critical issues occurred in previous 6 years.
• Respond to 95% of requests in less than 24 hours by managing help desk queue effectively,
maintaining complete customer satisfaction.
• Assisted IT with Data Centre Power downs and restarts, preparing for and checking our servers
and apps , preparing for recovery if required , checked application backups servers at other sites
in case required.
• Cognos Environment Sysadmin for the Production Development and Test environments.
Build servers, load operating systems (OS's), install Cognos product, configure Cognos, create name

3. spaces, create security groups, add users, maintain backups, test recoveries, perform recoveries,
attach and configure data sources, run consistency checks, and implement changes required to
meet developer needs. Patch and address IT security concerns (Nessus). Check error logs to proactively
fix issues. Plan for upgrades and capacity changes.
• Build, maintain, and upgrade multi OS server Cognos BI environment for Production,
Development, and Test Departments. Performed performance testing of product using Jmeter.
• Create test case environments, reproducing customer issues for analysis and resolution.
• Provided systems and applications related support to the Cognos Development Teams
• Developed and maintained technical architectures, documentation, frameworks and strategies as
they relate to Product/COTS installation configuration and upgrades
• Set-up, configured and troubleshot web services such as Tomcat and Apache;
• Assisted with analysis, evaluation and preparation of recommendations for system improvements,
optimization, development and maintenance efforts;
• Assisted on business cases, technology road-maps and management presentations related to the
installation and configuration of Cognos ,DB2, Datamanager, Datastage, Tivoli Storage Manager,
McAfee anti-virus;
• Minimized upgrade downtime to just 10 minutes during product upgrades by building a new environment
exactly like the old and coordinating well-orchestrated cut-over, ensuring customers noticed no change.
• Monitor performance and resource management utilizing Nagios and Vsphere performance console, alerting
to system resource shortfalls and enabling long-term planning.
• Planned and carried out deployments, migrations, upgrades with minimum effect to service; Cognos 8 to
Cognos 10 , DB2 9.7 to DB2 10.1 , HP HW to ESX Vmware environment.
• Performed migrations of the Cognos Meta data deployments daily to update Production Dev and Test
environments.
• Performed Website response testing using Apache Jmeter , learned the product and assisted another team in
the development of IBM Watson explorer
• Addressed environment improvements, patching services, best practice guides and configuration
guides;
• Implemented and monitored daily backup and recovery of the operating systems using enterprise backup
server software; Tivoli Netbackup
• Maintained the disaster recovery plan for the our server Infrastructure;
• Tested full recoveries in a test environment regularly
• Set up and maintained FTP connections;
• Developed and maintained of Unix shell scripts to automayte various installation procedures;
• Actively wrote/modified scripts to improve monitoring and automation routines using Shell
• Wrote and deployed automation scripts (Linux shell scripting) to automate processes
1) scripts managing puts and gets of data files from other IBM departments to be checked and prepared for our ETL's
to absorb them. Email successes and failures.
2)scripts to check logs and analyze and report issues and email.
3)scripts to notify of performance/space issues and email
4)scripts to clean up temp storage and trim logs
5)scripts to gather system performance stats and capacity when a Nagios client was not allowed for security reasons.
•
TECHNICAL ENVIRONMENT
Cognos Products BI Datamanager Transformer TM1, Datastage ;Red Hat Enterprise Linux 5 & 6 ; MS Windows
2008 platform; SUSE Linux Enterprise Server 10 & 11 ; AIX 6 ; Solaris;HP-UX; VMware ESX ; Unix shell
scripting ;Nagios (monitoring); VMware ; Tivoli Storage
Manager;DB2;Oracle;MSSQL,MYSQL;IIS7:WEBSPHERE;Rational;Jmeter:IBM Watson Explorer;DB Clients for
DB2 ,Teradata,Sybase,Oracle,MySQL,MSSQL,Informix,Siebel Internet Explorer,Firefox,Google Chrome etc.

4. Kanatek Jun 2006 - Jan 2008 (2 years 6 months)
Unix System Administrator Cognos Contract
The Cognos contract encompassed the building and support of HP-UX Solaris AIX and multiple versions of Linux
servers for Development and Testing of Cognos Product The supported infrastructure had over 500 servers across
several data centres. There was a vast variety of hardware, operating systems and configurations. Paul was also part
of support team troubleshooting multiple issues on servers.
• Installed, configured, deployed, maintained and supported HW and OS multiple operating systems such as
AIX 5 & 6 VMware3.5, 4 & 5, HP/UX 11.23 & 11.31, Solaris 9 & 10, Linux Red Hat 5 & 6, Linux SUSE 10 and
11,& Windows 2003/2008
• System Installation
• Installed OS's on AIX 5 & 6 & 7 HP/UX 11.23 & 11.31, Solaris 9 & 10, Linux Red Hat 5 & 6, Linux SUSE 10 and
11, Windows 2003/2008;
• Provided hands on expertise and support for 100+ server Environment– AIX Solaris HP-UX Red Hat SUSE and
Windows;
• Developed and maintained of Unix shell scripts to automate various installation procedures;
• Worked and tuned Cognos server cloning scripts , tuned and made changes,
• System Configuration and Administration
• Configured OS's
• System Analysis and System Maintenance
• Executed server moves,physical and network moves.
• Developed and maintained technical architectures, documentation, frameworks and strategies as they relate
to OS installation and configuration
• I authored the documentation for Cognos IT Server group that led to standard process and procedures for
Unix/Linux server builds so all analysts would get the exact same environment and the Developers and QC
could bank on what they were getting. I consolidate numerous Cognos individual practices/documents into
one road-map. Still in use today.
• Authored business cases, technology road maps and management presentations related to the installation
and configuration of OS and Cognos COTS products
• Used Cognos Service Management policies and procedures and Cognos Operations Change Management
Processes and Managed incident and/or change management as per SLA agreements;
• Monitored and processed service management systems such as CCOL and responded to Incident Reports
(IRs), Requests for Changes (RFCs), Problem Reports (PRs) and Solution
• Applied changes to systems at the OS and foundation software level;
• Upgraded multiple operating systems such as HP-UX, AIX, Linux and Windows 2003;
• Developed and performed ongoing maintenance of Shell Scripts.
• Worked with and tuned Cognos server cloning scripts , tuned and made changes,
• Worked with vendors to install, configure and support products such as Tivoli Storage Manager,
Cognos, DB2 and McAfee anti-virus;
TECHNICAL ENVIRONMENT
MS Windows XP/2003 /2008 platform; Red Hat Enterprise Linux 4 ,5 & 6 ; SUSE Linux Enterprise Server 10 & 11 ; Sun
Solaris 7-8-9, Sun Solaris 10 ; HP-UX, AIX 5 6 &7 ; SSH Clients ; VMware ESX 3.5, 4.0 & 5.0 ; Unix shell scripting ;
Websphere 7 ; Tomcat 5.5 and up ; Apache 2.2 and up; Oracle 10 & 11; MySQL ; MS SQL; Java; Nagios (monitoring);
VMware ;Ignite;Jumpstart,Pa-RISC,Sparc, IBM P-series,Siebel CRM
Hewlett Packard (Sitel Contract)
Supervisor North American HW Support,Alpha/VAX Systems
Call Centre HW engineer
October 2004 to May 2006 (1 year 7 months)

5. HP call centre support for PA-RISC HW , HP-UX OS , Alpha VAX and OpenVMS
• Diagnosed issues related to PA-RISC and Alpha VAX HW and OS, dispatched HW techs with appropriate parts
to effect repairs . Supervised the last 7 months of the project. Under my supervision the team rose from 23rd
in customer sat to #1 in 3 months and maintained that level until I left.
• System Analysis and System Maintenance
• Diagnose HW issues and provide or dispatch solutions.
• Monitored and processed HP's service management systems and responded to Incident Reports (IRs),
Requests for Changes (RFCs), Problem Reports (PRs) and Solution
TECHNICAL ENVIRONMENT
HP-UX PA-RISC , OpenVMS Alpha/VAX Ignite
Project # 4
Nortel Networks
Infrastructure services
Senior System Analyst
Feb 1980 to April 2004 (24 years 2 months)
The Nortel project encompassed the building and support of HP-UX Solaris AIX servers, The supported infrastructure
had over 500 servers across several data centres. There was a vast variety of hardware, operating systems and
configurations.
• Installed, configured, deployed, maintained and supported HW and OS multiple operating systems such as
AIX HP/UX 11.23 & 11.31, Solaris 9 & 10,
• Installed OS's on AIX 5 & 6 HP/UX 11.23 & 11.31, Solaris 9 & 10, Linux Red Hat 5 & 6, Linux SUSE 10 and 11
• Developed and maintained technical architectures, documentation, frameworks and strategies as they relate
to OS installation and configuration
• Technical prime for Nortel Networks Unix Server Cloning center with 3 staff building servers under my
guidance , training , support and documentation and scripts. We built many hundreds of Unix servers. HP-UX
and Solaris , We also scrubbed the disk when servers were retired, We handled all servers , on the way in and
the way out.
• The cloning center was built off-site at shipping an receiving . Out of the box and onto the cloning beltfor an
OS install. Henry Ford style.
• Provided classroom training and online documentation to installers on how to re-network UNIX servers
during moves , do basic troubleshooting and use “vi”
e.g. standalone boots and config file repairs and or troubleshooting
• Developed and maintained of Unix shell scripts to automate various installation procedures; E.G scripts to
rename and re network Unix servers , used by installers
• Installed, configured and supported multiple COTS software in the Mid-range environment such as Symantec
Netbackup
• Configured OS's
• System Analysis and System Maintenance
• Executed server moves,
• We grew Nortels server infrastructure rapidly from my clone centre and then unfortunately had to
consolidated backwards onto less servers while Nortel shrunk.
• I worked the consolidation project to shrink and consolidate data centres until my final days with Nortel.
• I produced maintained and supported all Unix Technical installation procedures in FrameMaker for
installation staff and delivered them via the WEB. Created new docs and training as required.
• Used Nortel's Service Management policies and procedures and Nortel's Operations Change Management
Processes and Managed incident and/or change management as per SLA agreements;
• Monitored and processed service management systems such as Remedy and responded to Incident Reports
(IRs), Requests for Changes (RFCs), Problem Reports (PRs) and Solution
• Applied changes to systems at the OS and foundation software level;

6. • Upgraded multiple operating systems such as HP-UX, AIX, Linux and Windows 2003;
• Developed and performed ongoing maintenance of Shell Scripts.
1) Script to clone and customize Unix server installs to specific department requirements based on a
template.
2) Scripts to check OS versions and patch levels and update a matrix , Year 2000 pre checks
3) Scripts to automatically load HP-UX and Solaris and customize OS as per a text template file.
4) Scripts to alter network parameters on Solaris HP-UX in preparation for a network change or move.
5) Scripts to install printers , for the printer guys
6) Scripts to gather server info and store it in preparation for disaster recovery.
This script was added to the Nortel releases so all systems , server or desktop deployed would gather it's critical info
in a central location. I maintained this data.
7) Script to move an HP Data-less cluster on the network.
8) Script to scrub UNIX disk to Federal requirements , 7 overwrites to every sector.
The script was verified by shipping scrubbed disk to a recovery expert for test recoveries
They could not recover. A disk scrubbing centre was created and all leased servers had disk scrubs before being
returned.
And many more most supporting the loading configuration and installation/move procedures
TECHNICAL ENVIRONMENT
Sun Solaris 7-8-9, Sun Solaris 10 ; HP-UX ;AIX; Unix shell scripting ; Ignite ; Jumpstart ; Remedy ; PA-RISC Sparc
RS6000,Informix,FrameMaker

7. • Upgraded multiple operating systems such as HP-UX, AIX, Linux and Windows 2003;
• Developed and performed ongoing maintenance of Shell Scripts.
1) Script to clone and customize Unix server installs to specific department requirements based on a
template.
2) Scripts to check OS versions and patch levels and update a matrix , Year 2000 pre checks
3) Scripts to automatically load HP-UX and Solaris and customize OS as per a text template file.
4) Scripts to alter network parameters on Solaris HP-UX in preparation for a network change or move.
5) Scripts to install printers , for the printer guys
6) Scripts to gather server info and store it in preparation for disaster recovery.
This script was added to the Nortel releases so all systems , server or desktop deployed would gather it's critical info
in a central location. I maintained this data.
7) Script to move an HP Data-less cluster on the network.
8) Script to scrub UNIX disk to Federal requirements , 7 overwrites to every sector.
The script was verified by shipping scrubbed disk to a recovery expert for test recoveries
They could not recover. A disk scrubbing centre was created and all leased servers had disk scrubs before being
returned.
And many more most supporting the loading configuration and installation/move procedures
TECHNICAL ENVIRONMENT
Sun Solaris 7-8-9, Sun Solaris 10 ; HP-UX ;AIX; Unix shell scripting ; Ignite ; Jumpstart ; Remedy ; PA-RISC Sparc
RS6000,Informix,FrameMaker