Managed staff of 7 Analysts and Service Resolution professionals.

Effectively turned around lowest performing staff to team holding top ranking for cash collection, DSO reduction and issue resolution within 3 months. Team consistently retained top ranking.

Developed and managed account reporting and KPI matrices on account activity.

Developed standardized sales reporting to ensure consistent, high quality, accurate reporting.

Evaluated, reorganized and streamlined processes resulting in improved cash flow, reduced turnaround time for order fulfillment and processing and detailed reporting.

Primary point of contact and support to customers on all facets of business from order generation through the billing cycle to cash collection and ongoing account support after the sale.

Spearheaded project team on A/R Collection system and Billing system implementation throughout Study, Design, Implementation and Training phases. EDUCATION<br />Associates Degree, Accounting/Business Management, SNHU – Concord, NH<br />25 + years Work Life Experience and Knowledge (in lieu of Bachelor Degree) in exceeding goals, customer satisfaction and delivering results.<br />CURRENT LICENSING<br />Massachusetts Real Estate LicenseNew Hampshire Real Estate License<br />MEMBERSHIPS<br />National Association of Realtors New Hampshire Association of Realtors<br />Massachusetts Association of Realtors Granite State South Board of Realtors <br /> Senior Real Estate Specialist<br />Recipient of several Achievement and Success Awards on individual and team level<br />