1. Can I have that as a Half Day
Aligning Business need to L&D Programs

2. The Business outcomes
disconnect
• Core Business VS Professional Development;
• Short Course VS Qualifications;
• Business metrics VS Learning Metrics;
• Training Value VS Productivity.

3. Strategic Goals
• What are the Strategic Goals of the
Organisation?
• What Strategic Goal/s is the learning
program supporting?
• Creates leverage, ownership, buy-in and engagement

4. Business Outcomes
• How does the learning program link to the
business outcomes?
• How do participant outcomes link to
business outcomes?
• How does the learning program link to staff
performance?

5. Learning Transfer
• How will the learning program be supported
in the workplace?
• Do Managers have content knowledge of
learning program?
• What is expected of participants in the
workplace post-training?

6. Learning Impact Map

7. Impact Map Questions
• Who is the Target population for training,
• List the critical job tasks performed by the target
population which relate to the training being developed,
• List key skills and knowledge required to perform
associated critical job tasks,
• Determine key business result or driver for development
and delivery of training,
• Determine Strategic goals to which the training relates,
and
• Determine the measurement of success, relevant
metrics associated with the training.

8. Learning Development Map

9. Agile Development Methodologies
• One Key Business result
• Build in Small increments (1-2 Weeks Development)
• One well defined Goal
• Small Teams
• Regular (if not daily) Coordination
• Continuous Feedback

10. Organisation Focused Measurement Metrics
(What do we measure)

11. Organisation Focused Measurement Metrics
(What SHOULD we measure)

12. How do we Measure Business
Outcomes

13. Key Metrics we Measure
• Level 3 - Job Impact: % of staff who applied key training
concepts;
• Level 4 - Business Impact: Quantitative and qualitative
assessment of impact of training of achievement of
strategic plan;
• Business Metrics (ROI) - Impact of training upon client
service delivery; and
• Total Cost

14. Creates Business Satisfaction
and Outstanding ROI