2. Vision 2011 Achieving customer-focused Government for the Isle of Man Allan W Paterson Isle of Man Government
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7. A couple moving to the Isle of Man in 2007 would typically need to complete over ... 100 pages of forms.
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11. Browsing the business link pages gives me the information Iâm looking for, all in one place based on my needs Content brought together from all Government agencies into a user friendly and easy to find format I donât need to understand the structure of Government to get the services I want
12. I can communicate and build a relationship with the Business Start-up Agency by video conference. This saves me the time and expense of travelling to the Island. Sorting out a query on the Companyâs eligibility for a Business Grant took 10 minutes, instead of all morning
17. I found out the Company is eligible for funding from the Business Support Scheme, so I applied directly online
18. I found out the Company is eligible for funding from the Business Support Scheme, so I applied directly online
19. Applying for Planning Permission online is quick and easy. As the companyâs details are now registered, forms are pre-filled...
20. I have to collect a client from the airport, so I browse online .... .... and check to see if the flight is arriving on time ...
21. I have to collect a client from the airport, so I browse online .... .... and if there are any road works or traffic accidents affecting my journey
22. Husband: Homemaker who is a freelance software developer who works from home. His journey starts by visiting the Residents pages to find out more information...
23. I want to find out more about Island life ... Content brought together from all Government agencies into a user friendly and easy to find format
24. I want to find out more about Island life ... Content brought together from all Government agencies into a user friendly and easy to find format
25. ... and I can search properties for sale and how they relate to school catchment areas and transport routes
26. ... and I can search properties for sale and how they relate to school catchment areas and transport routes
27. I can also find out details of the local area for each property
28. After considering the Isle of Man as a place to live the family has decided to move here ...
29. When we arrived on the Island we visited the Ramsey Service Centre to setup all our services This means I donât have to visit each Department separately, which saves me time and money
30. I can register with Government Online Services and choose services we require, and how we want to use those services
31. My first task is to register to go on a Doctorâs list
32. The move to a âsingle patient recordâ gives me confidence that Iâll get consistent and speedy treatment
34. Our son has just finished University âŠ. .... and registers his CV online
35. I receive an SMS from the Doctorâs Surgery about my afternoon appointment âŠ. Please confirm appointment with Dr McDonald, 2.35pm, 27/03/11 for Miss L Portman (MMR vaccination). Reply YES to confirm.
36. ⊠and e-mails about leisure activities we have registered an interest in
38. We have personalised MyGov pages .... which makes organising our busy schedules so much easier
39. Weâre doing a better job for our customers â whether colleague, company, or citizen ... and weâre happier
40. As a Planning Officer, I can access applications whilst on site
41. I can view the application itself âŠ. Floor Plan front and side elevation Location Plan Side, rear, section and attic plan site and section plans Elevations â 1 Elevations â 2 Existing Floor Layout Proposed site plan Application
42. ⊠. and even the plans. This makes site visits quicker and more efficient
43. I can use my mobile to take pictures of the site âŠ
44. ⊠and upload them straight to the applicantâs file
45. I can look at other applications in the area ... and can share this information with all interested parties.
46. With all our documents and records held electronically in a central library ⊠... we have less paper clogging up the offices
47. So we need less office space, which saves us money
48. I can find any information I need electronically ⊠... this saves me time and means I never lose anything
49. It also means I donât need to be in the office to work ⊠... I can be at home, in another office, or on the move.
50. Working electronically means that I can share my information securely, with anyone who has a right to see it ... including the public. This makes work much more efficient and allows us to be more transparent
51. My dashboard allows me to see, at a glance, an update of all the information I need to do my job
52. My dashboard allows me to see, at a glance, an update of all the information I need to do my job ... it even warns me if a matter needs my attention
53. I am a Customer Service Officer located in the Ramsey Service Centre Licensing Benefits tax queries bill payments Help and assistance on any Government Service. This is particularly helpful to those who do not have a PC and can not access these services online. My job is varied and interesting because of the diverse assistance we provide. Any changes made at our Service Centre instantly update all other Government services.
