2. PatchManager Software-as-a-Service (SaaS) Solution
How does it work?
Ø The PatchManager SaaS solution is hosted on virtual machines in the Amazon Elastic Compute Cloud.
From the customer perspective, the full PatchManager client functionality is available via a standard web
browser, removing the need for installation, configuration or maintenance.
What are the platform characteristics?
Ø High level of reliability, offering 99.95% availability
Ø Each customer has a dedicated PatchManager database and configuration, ensuring isolation and pro-
tection of customer data
Ø High level of platform and application security
Ø Scalability - virtual machine capacity can be easily increased if demand increases
Ø Database and configuration back ups made on a nightly basis
What are the benefits?
Ø No hardware resources or software installation is required on the customer premises
Ø No platform maintenance is required by the customer
Ø No application maintenance (software updates, upgrades, housekeeping) is required by the customer
Ø No ‘lock-in’ - at any time, the full customer database can be returned in a format from a choice of the
most popular commercial or open source databases (MS SQL Server, Oracle, IBM DB2, MySQL, Post-
greSQL)
