With more and more companies dropping the their Plain Old Telephone Service (POTS for short) in favour of VoIP systems, identifying the essential VoIP features and understanding how your company can benefit from them has become as important as the technology itself. Many companies often overlook certain features of VoIP and think purely on the feature they originally needed or purely on the potential cost savings. But VoIP services offer companies more functionality that many businesses could benefit from. Have a look at our InfoGraphic below and make sure that you too are getting the most out of your VoIP services.

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www.pascom.net
Increase security through controlled access
with a door entry system. With audio and video
integration there’s no need to leave your desk
pascom.
Please Hold
SOURCES:
+4999129691200
2:27:46
INCOMING CALL:
The VoIP Guys
Reject Answer
DO
NOT
DISTURB
to: info@pascom.net
from: xyz@sample.com
Queue: Firmenkunden
June White (115)
T: 1:00 C:10
Ken Martinez (111)
T: 1:56 C:14
Angel Jackson (117)
T: 1:57 C:13
Queue: VIPs
Emily Taylor (101)
T: 0:00 C:16
Ashley Adams (102)
T: 0:00 C:5
Christine Bennett (100)
T: 0:00 C:7
Backoffice (600)
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30
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20
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* Net.Workspace: http://net.workspace.co.uk/social/resources/voip-for-small-businesses/
* Wikipedia AutoAtt http://en.wikipedia.org/wiki/Automated_attendant
* Wikipedia POTS http://en.wikipedia.org/wiki/POTS
* Processor: http://www.processor.com/article/15281/identify-essential-business-phone-and-voip-features
* NextAdvisor: http://www.nextadvisor.com/voip_services/articles/6/essential-business-VoIP-features
* TechRepublic: http://www.techrepublic.com/blog/10-things/10-voip-features-that-can-benefit-your-small-business/
INCOMING CALL:
The VoIP Guys
Reject Answer
INTERCOM / DOOR ENTRY SYSTEMS
AUTO ATTENDANT
MUSIC ON HOLD
VOICEMAIL to E-MAIL
CALL SCREENING
Great for High Call Volume Desks as well as
giving the impression that your Business is
more professional and much larger.
Also advances call flow management by
helping callers reach the right contact first time
“Silence is most definitely not Golden!”
Keep your callers on the line while they are on
hold by playing some nice music. There is nothing
worse than silence or that repetitve on hold beeping.
But Keep it GOOD!
Where is my pen and paper??!!!???
We all know the feeling when we have to listen to
messages again and again to scribble down those
all important names, numbers, times etc - now
you don’t have to!
DO NOT DISTURB - DND
Got that all important report and cant take any
calls today? Then simply use the DND funtion
and temporarily block your incoming calls.
BUT just to be sure that you don’t miss an
Important call - forward your calls to Voicemail
or to a colleague
TELECONFERENCING
Most IP Phones will allow you to do 3 Way
Conferencing connecting yourself and 2 others.
BUT True Teleconferencing is achieved through the
VOIP PBX which allows Teleconference Rooms
to be set up where an unlimited number of callers
can log in.
Queue: Firmenkunden
June White (115)
T: 1:00 C:10
Ken Martinez (111)
T: 1:56 C:14
Angel Jackson (117)
T: 1:57 C:13
Queue: VIPs
Emily Taylor (101)
T: 0:00 C:16
Ashley Adams (102)
T: 0:00 C:5
Christine Bennett (100)
T: 0:00 C:7
Backoffice (600)
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30
25
15
10
ADVANCED CALL REPORTING
VoIP call reporting enables in depth analysis of
your telephony requirements. Discover where and
when to deploy your resources most effectively.
Also gives greater cost control through origin,
destination & duration analysis. You can also use
the same tools to help you react in real time to your
current telephony requirements
Calling
pascom
2:59
Dear pascom Team,
I would like to make an enquiry
regarding your MobyDick VoIP
Software. We have 26 users. What’s
important is Voicemail to E-mail,
as we have a few remote workers.
Please kindly send us an oer.
Yours Sincereley,
Gives you the flexibility to decide whether to
accept or reject a call plus enabling you to decide
whether to forward to call to your mobile if the call
is private! Built on Caller ID tech also means
you know who you are talking to before answering!
FOLLOW ME / FIND ME
With more and more people using their private
mobile devises for work it is essentail to be able to
be contactable on all of them no matter where you are.
FollowMe does exactly that - it will try all your devices
in a specific order before it finds you!
IN CALL COACHING
In call coaching can invalubable in so many ways.
Keep the caller on the line, no need to call them
back with the answers. Call whispering enables
supervisors colleagues to lend a hand, provide
tips advice when it is needed without the caller
knowing. Great for Call Centres, Customer Service,
Telesales and on the job training
Hi James,
Tom here - try this
Supervisor Console
Queue: Privatanfragen
Emily Taylor (101)
T: 0:00 C:16
Ray Mitchelle (120)
T: 0:00 C:10
Evan Parker (106)
T: 1:57 C:18
Charles Ward (121)
T: 0:00 C:21
Patrick Anderson (104)
T: 1:57 C:18
Claire Russell (113)
T: 3:15 C:12
Olivia Garcia (123)
T: 0:00 C:16
Brianna Powell (124)
T: 4:57 C:8
Aiden Bennett (125)
T: 0:00 C:16
Audrey Miller (126)
T: 2:57 C:8
Nevaeh Harris (127)
T: 4:12 C:11
Andrew Roberts (128)
T: 5:15 C:4
Courtney Ward (129)
Pause: 2:45
Christian Brooks (109)
T: 0:15 C:12
Erica Harris (108)
T: 1:20 C:16
Charles Ross (116)
T: 4:57 C:8
Brooklyn Meyers (114)
T: 1:31 C:16
Sofia Baker (107)
T: 2:57 C:8
Claire Russell (113)
T: 3:07 C:11
Wartefeld
0166228373
WZ: 2:35 Queue: PA
099140676005
WZ: 2:13 Queue: FK
Ivone Kranz [22934]
WZ: 1:35 Queue: PA
Steve Johnson [38490]
WZ: 1:35 Queue: FK
Stefan Gustavo [13258]
WZ: 0:55 Queue: PA
062999887
WZ: 0:58 Queue: FK
0678531345
WZ: 0:12 Queue: PA
Stefan Marks [28931]
01745556177
Kein Gespräch halten
Support Ticket
eröffnen
Agenten anflüstern / Gespräch mithören
(Agenten in das Feld ziehen)
Qualitätsfaktor
92.5%
Übersicht der Agenten
5
20
24
18
5
1
Gesamt-zahl
Im
Gespräch
freie
Agenten
in
Pause
Zeitstrahl
Resourcen
sind frei
keine
Resourcen
wenig
Resourcen
mehr Resourcen
notwendig
8 9 10 11 12 13 14 15 16 17 18
Supervisor Console
Queue: Privatanfragen
Emily Taylor (101)
T: 0:00 C:16
Ray Mitchelle (120)
T: 0:00 C:10
Evan Parker (106)
T: 1:57 C:18
Charles Ward (121)
T: 0:00 C:21
Patrick Anderson (104)
T: 1:57 C:18
Claire Russell (113)
T: 3:15 C:12
Olivia Garcia (123)
T: 0:00 C:16
Brianna Powell (124)
T: 4:57 C:8
Aiden Bennett (125)
T: 0:00 C:16
Audrey Miller (126)
T: 2:57 C:8
Nevaeh Harris (127)
T: 4:12 C:11
Andrew Roberts (128)
T: 5:15 C:4
Courtney Ward (129)
Pause: 2:45
Christian Brooks (109)
T: 0:15 C:12
Erica Harris (108)
T: 1:20 C:16
Charles Ross (116)
T: 4:57 C:8
Brooklyn Meyers (114)
T: 1:31 C:16
Sofia Baker (107)
T: 2:57 C:8
Claire Russell (113)
T: 3:07 C:11
Wartefeld
0166228373
WZ: 2:35 Queue: PA
099140676005
WZ: 2:13 Queue: FK
Ivone Kranz [22934]
WZ: 1:35 Queue: PA
Steve Johnson [38490]
WZ: 1:35 Queue: FK
Stefan Gustavo [13258]
WZ: 0:55 Queue: PA
062999887
WZ: 0:58 Queue: FK
0678531345
WZ: 0:12 Queue: PA
Stefan Marks [28931]
01745556177
Kein Gespräch halten
Support Ticket
eröffnen
Agenten anflüstern / Gespräch mithören
(Agenten in das Feld ziehen)
Qualitätsfaktor
92.5%
Übersicht der Agenten
5
24
18
5
1
Gesamt-zahl
Im
Gespräch
freie
Agenten
in
Pause
Zeitstrahl
Resourcen
sind frei
keine
Resourcen
wenig
Resourcen
mehr Resourcen
notwendig
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10 Essential VoIP
Features for Business
make sure your Business is not missing out