Non Verbal Communication Types and Features
This document discusses non-verbal communication. It explains that communication comprises 7% verbal and 93% non-verbal including vocal tones and visual cues like body language and facial expressions. Non-verbal communication supplements and regulates interactions, establishes relationships, and reflects cultural values. It can also contradict verbal communication. The different forms of non-verbal cues are then explained through KOPPACT which stands for kinesics, oculesics, proxemics, paralanguage, artifactics, chronemics, and tactilics. Specific examples of non-verbal body language, para language, space language, time language, object language, and touch language are then outlined. The document concludes with some negative non-verbal gestures and guidelines
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Non Verbal Communication Types and Features
- 3. Communication •Communication is the transfer of information from a sender to a receiver with the information being understood by the receiver. •There are two types: •Verbal Communication •Non-Verbal Communication (NVC)
- 4. •Verbal 7% •Vocal 38% •Visual 55% Communication Comprises ofCommunication Comprises of 3 V’s3 V’s
- 5. Functions of NVC 1. Supplements Verbal Communication 2. Regulates Interaction 3. Establishes Relationships 4. Reflects Cultural Values 5. Contradicts or Conflicts 6. Substituting 7. Accenting
- 6. Forms of Non-Verbal Communication •Conscious Non-Verbal Communication •Unintentional Non-Verbal Communication
- 7. Aims & Goals of NVC a. Create Impressions through Body Language & Para-Language b. Initiate and Manage Interactions c. Express Emotions d. Convey Deception e. Convey Power
- 8. KOPPACT • K - Kinesics – Body Language (Face Expressions, Gestures, Postures) • O – Oculesics – Communication through the Eyes • P – Proxemics – Space Language • P – Paralanguage (Tone, Pitch and Manner of Speaking) • A – Artifactics – Object Language/Appearance • C – Chronemics – Time Language • T – Tactilics - Touch Language/Haptics
- 9. NON VERBAL COMMUNICATION TYPES •Body Language •Para Language •Space Language •Time Language •Object Language •Touch Language
- 12. Space Language •Intimate Zone •Personal Zone •Social Zone •Public Zone
- 13. Time Language •Time Management •Planning •Organising •Avoid Time Robbers
- 14. Object Language •What You Carry/Wear/Give or Create also Speaks!
- 15. Touch Language •Whom can you touch? •When can you touch? •How can you touch?
- 16. Sign Language •Audio Signs •Visual Signs & Symbols
- 17. Guidelines to Improve Non Verbal Communication • Monitor your non verbal communication • Learn to interpret others • Develop self awareness • Develop self awareness • Ask friends for feedback • Videotape yourself and improve
- 18. Some Negative Gestures Nervousness Hands in Pocket Biting Nails Scratching Looking at the Ceiling
- 19. Negative Gestures Aggressiveness •Staring •Pointing at someone •Showing a fist
- 20. Negative Gestures Rudeness •Shake hands too hard •Whisper •Yawn •Look at watch
- 21. Negative Gestures Self Importance Eyes closed while talking Looking over the top of glasses Head bent back wards
- 22. Negative Gestures Superiority Not acknowledging greetings Shouting orders Continue to work as others speak Reclining in chair