Post Sales Cloud Journey

1. Partner and Reseller Enablement
Cloud Journey webinar series
Post Sales Track
Using the Partner
Community
Gil Shaham Sam Seto
Post-Sales Enablement Partner Community Programs
gshaham@salesforce.com sseto@salesforce.com
November 1st 2016

2. Today’s Agenda
•Who we are?
•The Cloud Journey webinar series
•"How to find your way in the PC" practical insight
•The per Role Enablement
•Questions and wrap-up
​

3. Who Are We?
Emerging Reseller Enablement
Team

4. Our Team Goals and Objectives
•Launch a series of onsite and remote training sessions; sharing collateral for Success
•Enablement Team supporting our Partners & Resellers in emerging market
•Partnership with Advocates to drive execution within Business
•Measure & Deliver Success (Partner + PAM + Enablement)
•Business Uplift (ACV growth, growth in customer brands)
•Customer Success (reduced red accounts / escalations, secured renewals)
•Quarterly Business Reviews to track enablement of resources

5. Meet the Team
Snr. Manager PS/S
Michael Scherbaum
Dir. Post-Sales
Gil Shaham
Snr. Manager
CFL
Mukesh Kumar
Dir. Partner
Practice Asia
Vincent Poncent
Manager
Project Mgt.
Jen Boysen
Dir. Partner
Sales Dev.
Andrew Zinger

6. Time at Salesforce:
5 years
Started as Professional Services Director for DRO
Previous Roles:
Program Manager, Comverse & Elbit
System Architect, Motorola
Passionate About:
Photography and Travelling
Gil Shaham
Director, Partner Enablement, Post-Sales Lead

7. ▪ Cloud Journey is specifically available
to our Salesforce Reseller Partner
Community as an additional learning
resource.
▪ Join these sessions to learn more
about business with Salesforce and
have an opportunity to hear best
practices across key topics: Sales &
Pre Sales, Post Sales and Customer
Success.
Cloud Journey Webinar Series
Ongoing Enablement Series across the customer lifecyle
ACCESS:
Registration Link

8. "How to Find Your Way in
The Partner Community"
Sam Seto

9. Gust Speaker: Sem Seto
Director, Partner Community Programs
Time at Salesforce:
7 years
Previous Roles:
Partner & Sales Enablement
Partner Management
Development, Sales, Support
Useful Links: (*login required except for “Community Overview”)
p.force.com/pcuser - Community Overview
p.force.com/topics - short links index*
p.force.com/calendar - Events*
p.force.com/products - Products Page*
p.force.com/industries - Industries Page*

10. "How to Find Your Way in The Partner Community"
Live Tour

11. Partner Community
​Your one-stop shop for education and engagement
1. Collaboration*
2. Education
3. News & Events
4. Support
5. Business*
6. Publishing*
7. Manage Users*
8. Featured Groups
9. Partner Alerts*
Note:
• 80% of the content does not require you to login.
• The items with an * require a login.
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12. Your Partner Community profile
1. Information about you and your company.
2. See your Trailhead badges and Salesforce certifications displayed on your profile.
3. Access your Chatter feed.
4. Manage and track your cases in the Support tab.
5. View the Help & Training catalog.
6. Select ‘Edit’ to update your Profile, Settings, Work & Experience (including Trailhead badges & certifications), and see a list of your company’s
designated Partner Community administrator(s).
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6.

13. Update your profile
1. Let us see who you are! Add your profile picture.
2. Update your contact information.
3. Tell us a little about yourself.
4. View all of the Files you uploaded and own.
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2
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5. View all of the Groups you joined.
6. View all of the Users you follow.
7. View all of the Users that follow you.

14. Left “Wall” or “Margin” of Collaboration Feed
Send messages to
users & view messages
from other users
Recent posts from
Groups you follow
Your posts & posts
users @mention you on
Posts you’ve hidden from
“What I Follow” feed. To mute
a post, click the arrow to the
right of a post and select
“Mute” from the dropdown
menu
Search for users in the
Partner Community
Search for Collaboration
Groups in the Partner
Community
Upload a file, or search for
Files in the Partner
Community
Find Topics in the Partner Community.
When making a post, you can add
topics to quickly organize posts around
common themes and view them on
topic detail pages
Bookmarked posts. To
bookmark a post, click
the arrow to the right of
a post and select
“Bookmark” from the
dropdown menu

15. Follow these Collaboration Groups
• The Official: Partner Community Group is how we
communicate program and product updates,
announcements, webinars, new resources, new features,
blogs, and event information.
• Select ‘Daily Digest’ to receive an email with all of the
weekly updates.
• Partners cannot start new posts in this group.
• If you have a question, please use the Questions &
Answers Group.

16. Education
• The Education section is
designed to help you navigate
through the Consulting (SI)
partner lifecycle.
• There are six phases from
planning your practice to
providing supporting for your
customers.
• As an SI, select the your phase
in the Consulting lifecycle.
• If you are a new partner, select
the “Plan” phase.

17. Overview for ISV’s
1. Use the Overview to understand the value of the Education section and
the features available to ISVs in the Partner Community.
2. Use the ISVforce Guide to understand all of our enabling technologies,
and the process of the partner lifecycle in full detail.
3. The Partner Online Training catalog includes Salesforce product &
platform training. Use your @partnertraining credentials to access, or
sign up by selecting “Details & Sign Up”.
4. The Additional Resources section includes links to general assets (like
the AppExchange, Success Community, Topics page, Twitter account),
that will help you through the partner lifecycle.
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18. Overview for Consulting Partners
1. Use the Overview to understand the value of the Education section and
the features available to Consulting partners in the Partner Community.
2. Use the Consulting Partner Program Guide to understand the elements
of the program, benefits and tiering structures.
3. The Partner Online Training catalog includes Salesforce product &
platform training. Use your @partnertraining credentials to access, or
sign up by selecting “Details & Sign Up”.
4. The Additional Resources section includes links to general assets (like
the AppExchange, Success Community, Topics page, Twitter account),
that will help you through the partner lifecycle.
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2
3
4

19. "Dialogue questions"
● "What daily routine would you recommend me as a partner employee to have in the Partner
Community"
● "I need to get a demo/test org - how do I do this”
● "If I am going to implement CTI (Computer Telephony Integration) in my project and I want to
get technical info and best practices, how would you look for that in the Partner
Community?"
● "I have a problem in a test with Selenium IDE Extension for Firefox in Console - how can I
get some help in the Partner Community?”

20. Post-Sales learning Journey
Post Sale Chatter Group
Live Tour

21. Partner Community Learning Paths by Role & Enablement
By Products
By
Industries
By Roles
p.force.com/roles
p.force.com/products
p.force.com/industries

22. Trailhead Learning Paths by Role
▪ Content to train partners in the same
way we train our own internal teams
▪ Featured Trailhead modules make it
easy to learn and earn badges
▪ Companies can now track all
Trailhead Badges and Certifications
through the Partner Community
▪ Recommended Chatter Groups by
Roles, Products, & Industries help
partners with direct coaching &
feedback from our inside experts
ACCESS:
p.force.com/roles
​Partner Community Education, Enablement, & Engagement All in One Place

23. Chatter Groups by Role Available
​Extension of Education, Enablement, & Engagement All in One Place
Recommended Chatter
Groups by Roles, Products, &
Industries help partners with
direct coaching & feedback
from our inside experts

24. “Must Join" chatter groups
General
Official: Partner Community
Questions & Answers (Q&A)
Technical Enablement
Releases for Partners
Alerts for Partners
Roles
Official: Consulting Central
Clouds
Sales Cloud Experts
Service Cloud Experts
Marketing Cloud Partners
Analytics Cloud for Partners
Field Service Experts
IoT Cloud - Partners
Industries
Health Cloud for Partners
More....

25. Q&A

26. Thank Y u