Partner Roadmap Webinar: Partner Community (April 3, 2014)

1. @partnerforce
Partner Roadmap Webinar
Topic: Partner Community
April 2014

2. Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such
uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from
the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact
could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues,
or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief,
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forward-looking statements.
Safe Harbor and NDA *
*also review your Partner Non-Disclosure Agreement (NDA)

3. John Richter
Director, Partner Community
salesforce.com

4. Quick Poll

5. Quick Poll
36%
36%
15%
5%
7%

6. • Access to & insight from our PM‟s& Program Staff
• Transparency with our product roadmap
• Program announcements &Alerts!
• Around once per month
Partner Roadmap Webinar Series
What‟s New & What‟s Next for ISV & SI Partners
http://p.force.com/ROADMAP
Next session is onMay 1 at 9am Pacific
Topic:Heroku for Partners

7. Mar 25 – Partner Forum: Melbourne
Apr 3 - Roadmap Webinar: Partner Community
Apr 3 – Partner Marketing Office Hours (10am PT)
Apr 8 – AMP Webinar (Summer „14)
Apr 9 – Cloud Alliance Office Hours
Apr 15 – APP Academy: Sales (VC)
Apr 23 – Cloud Alliance Office Hours
Apr 23 – Partner Forum: Chicago
Apr 29 – APP Academy: Getting Started (VC)
To see more events, webinars, registrations, and
replays you may have missed, go to:
Partner Portal >Calendar
Partner Community > Calendar
Calendar of Events
Check the Portal for Updates

8. AppExchange Marketing Program (AMP)
Attend the webinar. View the prospectus. Fill out the interest form.
What is the timing on FY15Q2 AMP?
•Summer „14 Prospectus Coming Soon!
• April 2014: Sales start
• May–July 2014: Q2 Program
•Summer ‟14 Webinar: April 8 at 9:30am Pacific
Do you qualify for AMP?
• Revenue sharing (ISV/OEM)
• Average of 4+ star reviews
• Minimum # of reviews depends on package level
http://p.force.com/AMP

9. Alerts! Important Notification for Partners
Read Each Notice Carefully
Feb 4 – Channel Order App push upgrade
Mar 5 – Prepare for the NA13 Split
Mar 13 – Trial Blackout Period (April 4 – 19)
Apr 2 – Multi-currency activations suspended
http://p.force.com/ALERTS

10. Learn More About Salesforce1
http://p.force.com/salesforce1
Salesforce1 Keynote & Sessions
 Developer Site
Developer Guide
Admin Guide
App Guidelines (UX)
Customer Resources

11. Leslie Tom
VP, Partner Marketing
salesforce.com

12. The World was Watching Dreamforce„13
“In a few years, Dreamforce has emerged – OK, strutted
onto the stage – as Silicon Valley's preeminent conference.
Macworld Expo? Irrelevant without Apple. RSA? Marginal
appeal. Oracle OpenWorld? Close, but not quite.”

14. Experience the #3 Technology Industry Event
Ranking Conference
1 TED
2 Consumer Electronics Show (CES)
3 Dreamforce
4 All Things D
5 Apple Worldwide Developers Conference
6 Electronic Entertainment Expo
7 Google I/O
8 TechCrunch Disrupt
9 Oracle OpenWorld
10 Cisco Live
11 SAP‟s Sapphire Now
Source: BizBash, September 2013

15. Network with the Dreamforce Community

16. Learn to Build Your Business
 1,400+ breakout sessions
 60+ partner specific sessions
 Hands-on training
 Meet with product experts
 1000‟s of product demos from
salesforce.com and our ecosystem of
partners

17. Get Inspired and Give Back to the Community
• Industry leaders
• Visionary thought leaders
• Surprise guests
• The future of our products, the
industry, and the world

18. Generate Buzz for Unparalleled Awareness and Demand
• Connect 150K+ Dreamforce attendees
before, during and after the event on
Dreamforce Chatter
• Drive awareness and create demand
with presence in the Dreamforce Expo
• Choose from a la carte sponsorships to
differentiate your brand, app or solution
• Sign up early to secure the best
placement

19. Contact Us Today to Learn About Opportunities

20. Partner Community

21. IDC believes vendor and partner success in 2014 will be directly
proportional to the quality, breadth, and extent of sales and technical
enablement developed and provided by vendors to the channel.
Enablement will become the new currency, superseding financial
incentives in driving the vendor/channel relationship. Vendors that
provide the most compelling and useful enablement for their
partners will gain channel dominance.
Paul Edwards, IDC Insights, February 9, 2014
“Partner Enablement Will Become the New Currency”

22. Email Then Webinars Best Way to Communicate With Partners;
Portal Increases in Importance
Please select your top two communication
channels that you would most prefer to learn
about relevant partner-related updates
2009 2010 2011 2012 2014
Email 60% 54% 60% 54% 51%
Webinars (live or on-demand) 38% 46% 40% 34% 33%
Partner portal website 30% 27% 27% 22% 26%
Live events (e.g., Dreamforce, Partner Summit) 21% 24% 25% 24% 22%
Partner Newsflash 17% 23% 20% 25% 21%
Blogs 15% 15% 16% 11% 17%
Chatter (an org specifically for SFDC partners) NA NA NA 17% 13%
LinkedIn NA NA NA 10% 11%
Facebook 5%* 6%* 4% 2% 4%
Twitter 5%* 6%* 2% 4% 3%
Phone 11% 3% 5% 2% 2%
* Voice of the Salesforce Partner - Annual Survey (March 2014)

23. Partner Community Is Now Live For All Partners!
http://partners.salesforce.com/
 Phase 1 (March 24)
Chatter, Education, & News
 Phase 2 (June 2014)
Cases, Search, Console
 More details soon

24. Heather Conklin
Sr. Product Manager
AppExchange
salesforce.com

25. DEMO

26. What are some of the
advantages of the new
Partner Community?

27. Advantage #1 – Content AND Collaboration
Technical Review – Education page Technical Enablement – Chatter Feed

28. Advantage #2 – Public AND Private Content
Now with shareable links and 80% public content!
PUBLIC VIEW – No Alerts! LOGGED IN – See Alerts!

29. Advantage #3 – Device-friendly

30. Advantage #4 – Single Sign-On!
 Partners now have the choice with SSO
 One-time setup step
 Cases and other individual data will be brought over later this
year
 Still need the @partnerforce login for the Partner Portal
New partners? There is a new Partner Unified Lead Form

31. Advantage #5 – SEARCH is Coming Soon!
CURRENT STATE
FUTURE STATE (August 2014)

32. Quick Poll

33. Quick Poll
19%
55%
14%
11%
1%
John‟s Post-Webinar Commentary
One of our awesome partners contacted me after the
webinar to say they clicked the wrong button. I knew it!! : - )

34. Launched the same poll on the Partner Community

35. How do I get access?

36. With Single-Sign On, It‟s as Easy as 1, 2, 3!
Go To http://partners.salesforce.com/
Select „Get Access‟.
Use your Salesforce org + Partner Portal login.
You‟re In! Welcome to the Partner Community!
This is a ONE-TIME step.
Need Help? Go to http://p.force.com/signup for an FAQ.

37. Do I need my portal login
AND Partner Community
login?

38. YES - You need BOTH logins for the next few months
 Collaboration (Chatter)
 Education (ISV)
 News, Events, & Alerts
New! Partner Community
 Log Cases
 Create Dev & Test Orgs
 Free Training Signup (LMS)
 Education & Resources (SI)
 Leads (SI)
 Opportunities (SI)
 Projects (SI)
Partner Portal

39. Are we bringing the same
portal content over to the
new site?

40. Yes. . .
http://partners.salesforce.com/
Social Media
Partner Alerts!
NewsFlash(e-newsletter)
Live Events
Online Training
ISVforce Guide
Partner User Groups
Roadmap Webinars
Releases & Pilots
Dreamforce Sessions
Existing Content

41. Yes. . .but new stuff too!
http://partners.salesforce.com/
Social Media
Partner Alerts!
NewsFlash(e-newsletter)
Live Events
Online Training
ISVforce Guide
Partner User Groups
Roadmap Webinars
Releases & Pilots
Dreamforce Sessions
NEW STUFF!
Technical ReviewDistribute
ISV Business Org
APP Lifecycle Tutorial
Chatter Groups
Existing Content

42. Is the Partner Community for
both ISV & SI partners?

43. YES – Partner Community is for all partners
 Education (ISV currently)
 News, Events, & Alerts
 Collaboration (Chatter)
 Publishing Console
 Leads (SI)
 Opportunities (SI)
 Projects (SI)
 Log Cases
 Search
Current
State
Coming
Soon
Roadmap

44. What‟s the rollout plan?

45. Partner Community Rollout: Now Until Dreamforce „14
March 24 - 31
Early Access
• Early Access
• Roadmap Invite
• Roadmap Webinar (4/3)
• Email to Partners (4/7)
• Roadmap updates
(monthly)
April 1 – 7
PC is Live
Summer 2014
More Functions Added
October 13-16
Dreamforce
http://partners.salesforce.com/
• Partner Keynote
• Sessions
• Demo Stations

46. Are there best practices for
collaborating?

47. Best Practices for Partner Community Collaboration
 All the normal unwritten social media rules apply
 Use your best judgment
 Be helpful and add value
 Be patient
For tough cases, Log a Case! http://p.force.com/case(portal login)
 Developer or test org? http://p.force.com/org (portal login)
Sign up for free recorded training? http://p.force.com/LMS (portal login)
 Platform Idea? http://p.force.com/ideasplatform
 Use #Topics instead of groups (#bestpractice)
 Collaborate and have fun!

48. How about a tip sheet?

49. Tip Sheet Available in Partner Community Chatter Group

50. What do I need to do now?

51. Next Steps
 Get Access to the new Partner Community
 Post Your Picture
Let us see who you are!
 Join the Partner Community Chatter Group
o In that group, select:
Email Settings >Daily Digest
 Encourage your colleagues to do the same
 Go to p.force.com/signupfor help
 Collaborate and have fun!
YES! NO!

52. COLLABORATE

53. Quick Poll

54. Quick Poll
31%
49%
18%
2%
1%