Today’s IT organizations operate in an increasingly more complex environment. Resources are limited, operating costs are soaring and service interruptions are unacceptable. This session covered: Manage applications and a wide variety of technologies including vmWare and Unified Communications environments Collect service level and capacity management data to measure and maintain performance in both virtual and non-virtual environments Manage applications' performance to meet user demands Keep monitoring current with policies in fast-changing virtualized environments

1. Simplifying Monitoring &
Management of Applications &
Resources with AppManager ®
Presenters:
Brian Beiser, Systems Engineer – NetIQ
Cindy DeHart, Practice Manager, ALI

2. Agenda
 Introductions & Housekeeping
 Challenges of Application & Resource Management –
How AppManager can help.
 Technical Demo
 Wrap up & Q&A
© 2011 NetIQ Corporation. All rights reserved.

3. Novell Platinum Partner
Virginia ▲West Virginia ▲ Maryland ▲ Washington DC ▲ North Carolina
 Collaboration, Conferencing & Messaging
 Converged IP networking & telephony
 Network Resource Management solutions
 Wireless & Mobile Workforce solutions
 Data Storage, Archiving & Disaster Recovery
 Network Support & Optimization
 Virtualization
 Data Security
 Managed Services
© 2011 NetIQ Corporation. All rights reserved.

4. Challenges & Solutions for
Resource Management
AppManager 8
© 2010 NetIQ Corporation. All rights reserved.

5. Systems Management Needs Are Evolving
What We Hear from Our Customers
“Make it simple but flexible.” “We want to consolidate
monitoring into a single tool.”
We want built-in knowledge about Provide best of breed coverage
the apps we are monitoring to for our Windows servers and
simplify deployment, but… applications and…
We want the flexibility to be able Duplicate that capability for UNIX,
to adjust monitoring for each line Linux, network, VoIP and end-
of business easily. user services.
“The environment changes daily. We need a systems management
tool that keeps pace automatically.”
Existing servers and devices are constantly being repurposed, and…
We must ensure that new technologies such as VMware are adequately
monitored in accordance with corporate policy.
© 2011 NetIQ Corporation. All rights reserved.
5

6. AppManager 8 Suite and This Release ®
Agents QDBs
Included in
this release:
Core
AppManager
Management Control
Servers Center
AppManager Analysis AppManager
Chart Console
Modules Center Components
Updated and Knowledge Base
Diagnostic Console
Released Web Console
Independently
© 2011 NetIQ Corporation. All rights reserved.

7. NetIQ AppManager
Performance and Availability Management Checklist
Requirements
 Continuously monitor the performance of critical assets
 Graphically illustrate relationships of systems to business services
 Proactively forecast likely problems and prevent them from occurring
 Dynamically report on service levels, trends & predictions
© 2011 NetIQ Corporation. All rights reserved.

8. Depth and Breadth
AppManager Modules for Dynamic Systems Monitoring
Operating Messaging / Microsoft Application Virtualization DBMS and Storage and Network & VoIP / IP Response Enterprise
Systems UC Infrastructure and Web Technology Applications Hardware Security Telephony Time Connectors
Microsoft
Microsoft BEA VMware Microsoft Symantec VoIP RT for CA
Windows Active Cisco
Exchange WebLogic vSphere SQL Server NetBackup Quality Windows Unicenter
Directory
Lotus Citrix IBM VMware Oracle Symantec Nortel IP RT for HP
Linux Nortel
Domino XenApp WebSphere ESX Server RDBMS Backup Exec Telephony Web OpenView
Windows Nortel IP RT for
RIM Microsoft VMware CA Extreme IBM
AIX Terminal Contact Active
BlackBerry IIS vCenter ARCserve Networks Netcool
Services Center Directory
Microsoft Microsoft
Dell Avaya IP RT for Tivoli
HP-UX SharePoint Apache Cluster Alcatel
OpenManage Telephony MS Exchange Enterprise
Server Server
IBM HP Systems NetIQ
Microsoft WebSphere Cisco IP RT for
Solaris Insight SNMP Security
OCS MQ Series Telephony Networks
Manager Manager
Cisco IP RT for
IBM Contact MS SQL
Director Center Server
Siemens Cisco Voice RT for Oracle
ServerView Mail RDBMS
© 2011 NetIQ Corporation. All rights reserved. Call Data
Analysis

9. Module Builder – how it works
Application
Expert Custom
.mob File
Application
AppManager
Module Builder Expert
Interview
Generate AM
Module
&
Service
Monitor in AppManager Module Builder
Monitoring
Review
“Contract”
Agreement
© 2011 NetIQ Corporation. All rights reserved.

10. NetIQ AppManager SNMP Toolkit
• Key Functions
– Proxy Based
– One-to-Many model
– Fully customizable
– Analysis Center integrated
– ASN.1 Encoding
• Core Knowledge Scripts
– SyncGet
– SyncSet
– SyncGetTable
– SyncPoll
– SyncPollTable
– DeviceReboot
– InterfaceState
– SNMPTrap_Async
10 © 2011 NetIQ Corporation. All rights reserved.

11. NetIQ Response Time Modules
 RT for Windows
− Track any applications performance
 RT for Web
− Manage complex web transactions
 RT for Network
− Simulate any common Network traffic
 RT for Exchange
− Simulate Outlook client access
 RT for Active Directory
− Monitor Replication performance
 RT for SQL / Oracle
− Monitor DB performance across the
network
© 2011 NetIQ Corporation. All rights reserved.

12. Service Maps
Gain impact visibility through end-to-end service mapping
Rule Based
Management Groups:
Dynamically updates service
maps according to user-
specified rules
End User Experience:
Response Time Modules
record and emulate end-user
experience for web-based
applications or Windows
workstation clients
Service Impact Assessment: AppManager
emulates network, database, Exchange and Active
Directory traffic, then compares that to events in the
infrastructure, helping you understand service impact
and pinpoint possible cause
12 © 2011 NetIQ Corporation. All rights reserved.

13. Hybrid NetIQ AM/AC Reporting
Day-to-Day Service Level Long Term
Operations Management Analytics
 Open issues report 1. Business Service 1. Aggregated
Uptime system information
 Baseline Metrics
− Device-by-Device 2. System and 2. Business metrics
metrics Network Response
− Identifiable thresholds Time 3. SLA Compliance
 Actionable event 3. Trends in Activity 4. Architectural
data planning
4. Charting with 1. Capacity Planning
 Charting with export export 2. Consolidation
© 2011 NetIQ Corporation. All rights reserved.

14. Summary
 NetIQ AppManager delivers:
− End-to-end visibility of the real-time performance and availability
of systems and services
− Data retention for longer-term trend analysis and service level
reporting
 NetIQ enables customers to:
− Quickly implement monitoring and automate its maintenance
− Prioritize events so response efforts are efficient
− Plan for future growth and see how performance is measuring
up today
© 2011 NetIQ Corporation. All rights reserved.
14

15. Special Incentives for Webinar Attendees
Act within next 60 days to receive:
Special product discounts available
Special rates for project-based ALI services
Call Cindy for more details!
© 2011 NetIQ Corporation. All rights reserved.

16. ALI Consulting & Deployment Services
Highly experienced advisors with diverse & practical technical experience
 Proactive strategy
 Clear roadmap for
deployment
 Value driven project analysis
Consultative
Project &  Limits burden on existing
Resource Deployment staff
Assessment
Planning
 Saves IT budget
 Speeds time to deployment
 Priority access to Novell as
needed
 Option for lab testing
© 2011 NetIQ Corporation. All rights reserved.

17. Upcoming Webinar Topics
April 5: Simplifying Your Data Network
Management with PlateSpin
 In this webinar session, we’ll discuss virtualization management tools
that will enable you to:
 Inventory & catalog physical and virtual servers
 Monitor & Automate the utilization of resources over time
 Speed up consolidation initiatives
 Intelligently migrate workloads between physical and virtual servers
 Disaster recovery and restoration appliance to protect your servers "out
of the box"
© 2011 NetIQ Corporation. All rights reserved.

18. Questions
Cindy DeHart
Practice Manager Brian Beiser
cindy@ali-inc.com Systems Engineer
540.443.3392 Brian.Beiser@NetIQ.com
© 2011 NetIQ Corporation. All rights reserved.