Weitere ähnliche Inhalte Ähnlich wie Impression company profile (20) Impression company profile 1. Consulting Training Monitoring
© Copyright 2011. The Impression Consultant Co., Ltd.
2. The Impression Consultant is a consulting firm. The area that we
provide consulting is Service Excellence Program (To design and
develop service management system and training program for
achieving service excellence).
The Impression Consultant Team is including service
management expert and executive who have experience in
service sector practically from the world class service company.
Our services include:
1. Training
2. Consulting
3. Monitoring
4. BCM © Copyright 2011. The Impression Consultant Co., Ltd.
5. Practical Change
Customer
Customer Communication Complaint Service
Service First Customer
Service and Presentation Handling Team
Mind Impression Delight and Service
Excellence Excellence Intelligence
Recovery
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6. King Mongkut ‘s Institute of Technology North Bangkok
Master of Industrial Management Engineering
Chief Consulting Officer / The Impression Consultant Co., Ltd.
Service Quality Management / Advanced Info Service PCL. (AIS)
Columnist: Productivity World Magazine in Service Quality and
Customer Focus
Productivity Consultant/ Thailand Productivity Institute
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7. •
2012 Service Excellence : A Case Study of Regional Revenue Office 7
7
2011 Service Excellence : Service Code
2010 Service Excellence : Service Culture
2008 Customer Super Service)
2008 Customer Delight
2006 Customer Service Excellence)
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8. 2009 Certificated Multicounty Observational Study Mission on Customer
Relationship Management (CRM) / SEOUL KOREA by Asian Productivity
Organization & Korea Productivity Center
2009 Certificated CRM by Asian Productivity Organization and Japan
Productivity Center
2008 Author: Customer Super Service Book / Published by Thailand Productivity
Institute
2006 Author: Customer Service Excellence Book / Published by SE-ED
2001-2006 A person who setup the Service Quality Management system in AIS
Certificated Consultant - Japan Productivity Center Tokyo Japan
2000 Certificated Consultant - Asian Productivity Organization Tokyo Japan
Certified Business Management Counselor - APEC Asia-Pacific Economic
Cooperation
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9.
COTTO TILES STUDIO
COTTO TILES LIBRARY
CEMENTHAI ROOFING CENTER (NECTEC)
THAI CERAMICS CO., LTD
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10. 22 years in airlines business
Advancing Knowledge Management in Government
(UN)
Services Operation / Gifted in Social
Etiquette) / Service Standard Protocol)
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11. AIS
Major Development PCL.
Crystal Design Center
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14. The Winner 1,000,000 baht / The One night GENIUS Game Show, Channel 3 Thailand
He helps sale and service firm build sustainable sale and service level. Wutthichai provide
sale training course to client more than one hundred courses. He earned a Master of Arts
in Communication Arts from Bangkok University
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15. Lecturer and Guest Speaker:
LPN
PTT
SCG
CPN Mitsui
SONYERICSSON DENSO
Thai Inter Modal Systems Co., Ltd
SCG Experience United Marine Logistic Co., Ltd.
CEMENTHAI ROOFING CENTER
-
TIMCO Etc.
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16.
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17.
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18.
Real Estate Consultant
Standard Chartered Nestle (Thailand)
-
Tesco Lotus)
SC New York Life M(
Crystal Design Center
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19. Riche Monde Unilever Bestfoods
Fancy Art Computer Associates
Robert Bosch International (Thailand)
Jebsen & Jassen
Isuzu Auto Center
(
Exxon Mobil (
Thaiplastic & Chemical
Honda Trading
Siam Michelin
Prudential TS Life
Rottapharm
SIAM DAIKIN SALES
J.V (Thailand)
(
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20.
Pocket Book)
.
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22. ) – AOT Investor Club)
) – TOT
) – AIS
CP Group) – BUG 1113, Call Center 1111
) – UBC (TRUE VISIONS)
– GE
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23. Trainer Profile
D
Ambassador 2010
• Team Building)
• (Service Excellence)
• (Positive Thinking)
• (Good Governance)
• (Goal Setting)
• (Life Quality Improvement)
• Leadership)18
24. •
•
•
•
•
•
• NEC)
•Thai PBS
•
•
•
•
•
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25. Customer Service & Culture Change Team Building
Service Mind
TQA (Thailand Quality Award)
SEPA (State Enterprise Performance Appraisal)
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26. Business Etiquette Communication Skills Creativity & Thinking
Human Resources Sales Training Presentation Skill &
Train the trainer
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27. • Service concept )
•
•
• Service quality attribute
• Model
•
•
•
•
•
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28. • Customer Centric
•
•
•
• Moment of truth
• Touch Point
• Five sense of service
•
• ABC
•
•
• Workshop :
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29. • (Service Attitude)
• Memory chip
•
• Word / Body language / Way
• &
•
•
•
•
• Do and Don’t
• Grooming
•
•
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30. • /
•
•
• / )
• /
•
•
• (
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31. CRM
Delight
CEM
CRM CEM
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33. Learning Base
Activities
Challenge in action
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34. T
E
A
M
W
O
R
K
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35.
(Show and Share)
Workshop
Option
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36. SEO Practical Change
Service
Excellence
Tel: 02-921-7921, 081-824-8814
Fax: 02-921-8632
Email: info@impressionconsult.com
Website: www.impressionconsult.com
© Copyright 2011. The Impression Consultant Co., Ltd.