This document outlines an integrated fundraising and marketing contact strategy between multiple departments at City of Hope. It details how the Annual Giving, Planned Giving, and Next Generation departments can work together on a coordinated patient outreach strategy using both direct mail and social media. Some key elements of the strategy include using surveys, information requests, and engagement mailings from Planned Giving to generate leads; annual appeals and acquisitions from Annual Giving; and personal fundraising pages and events from Next Generation to engage current and potential donors online and off. The goal is to have the departments' efforts complement one another through coordinated touches that promote each area's distinct calls to action.
CTAC 2024 Valencia - Henrik Hanke - Reduce to the max - slideshare.pdf
Integrating Social Media & Direct Mail Campaigns
1. Integrating Social Media &
Direct Mail
Diana Keim, Associate Vice President of Development
Emily Dubin Field, MBA, Director of Development
2. Goals of our Presentation
• To demonstrate how multiple departments can
work together
• To demonstrate how online and offline efforts can
and should compliment one another
We will accomplish this through detailing for you:
• An integrated fundraising and marketing contact
strategy for patients at City of Hope
3. Integrated Contact Strategy for Patients
• Opportunity
– Roughly 40,000 mailable patients
• About 18,000 with email
• Two departments already used direct marketing to
communicate with patients:
– Annual Giving
– Planned Giving
• How do we fit in Next Generation?
4. Challenges
• Who would “own” the patient calendar and contact
strategy?
• What buy-in did we need from management?
– Concerns from management about too many
patient touches
• How do you take a new program and have it
succeed in an already existing robust contact
environment?
6. Distinct Calls to Action
• Planned Giving – lead generation
Engagement to cultivate or retain current donors
to make an estate gift through these action steps:
• Complete a survey
• Request information about Planned Giving
• Learn about recognition
• Tell us of your intent
• Annual Giving – renewable and sustainable
giving
– Make a donation
7. Distinct Calls to Action
• Next Generation of Fundraising – peer-to-peer
fundraising; people generator
– Share your story and create awareness and
raise money on behalf of City of Hope
– Do your own fundraiser and create awareness
and raise money on behalf of City of Hope
27. Key Examples of How to Overcome Challenges
• Tangible assets to show
• Key constituents want this type of program
• Tackling the “credit” issue
• Tackling the “these are my people” issue
• Roadshow
• Management Staff Meeting
• Faculty Philanthropy Committee Meeting
• Demonstrating success
• Share success stories
28. More Integration
• E-Appeals
• Newsletter articles
• Point of Connection/Passion
– Donor Impact Reports
• Prospect Research
• Tours
• Plaques on campus
• Blood & Platelet Donors
• Patient referrals
• National awareness
37. Take It Personal Campaign Components
• May and June
• Incentives
• Direct marketing
– Mailings
– Emails
• Digital assets
– Social Media
– Digital Signage
– Website Hero Tiles
• Engagement emails and Follow-up emails