3. Microsoft Dynamics AX and Microsoft Dynamics
CRM are two different products from Microsoft Inc.
Microsoft Dynamics AX is a ERP (Enterprise
resource planning) product where we can handle
entire company process like
• Finance,
• Warehouse,
• Trade and Logistics,
• Production,
• Project Accounting,
• Master Planning,
• CRM,
• HRMS modules.
Microsoft Dynamics CRM is contains Sales,
Marketing and Service module. Microsoft
Dynamics CRM is a web application and it is a
business solution.
4. Inside Microsoft Dynamics AX we have
CRM module, people who worked after AX
2012 are not aware of this! Since Inside AX
CRM was a small module in AX 2009!
Well, the primary differences between
Microsoft Dynamics CRM and the Microsoft
Dynamics AX CRM module are in the areas
of User Experience (UX), software delivery
(cloud), Outlook integration, offline
operation, mobility, social, extensibility, cost
and integration to ERP.
For Microsoft Dynamics AX CRM and
Microsoft Dynamics CRM Differences and
Similarities please check this web link.