You’ve successfully deployed IBM Connections, but do you know which pockets of users are actively engaged and sharing knowledge? Join us and gain insight on how to analyze and accelerate IBM Connections adoption. Learn all about our new approach to monitoring uptake and how analyzing usage patterns can help you to get the most out of your Connections environment. A presentation by Christoph Stoettner & Franz Walder

1. IBM Connections
Adoption, Analytics, Monitoring
Christoph Stoettner
Franz Walder
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3. Speaker Introduction
Franz Walder
Product Manager
franz.walder@panagenda.com
Christoph Stoettner
Senior Consultant
christoph.stoettner@panagenda.com

4. Agenda
• Social Adoption in General
• Significance of Communication Roles
• Management Information System

5. Social Adoption in General
• Concepts by Michael Sampson (Book “User Adoption Strategies”)
• Change is a process, not an event
 Adaption of attitudes, values and goals

6. Social Adoption in General
• Education for different groups of people in different phases
• Executive support and sponsorship is imperative for success
 Talk and Action
 Leaders Must Lead!

7. Social Adoption in General
• Two Waves of People
• Relatively small group of people
needing very little outside motivation
• Early adopters of anything new, advocates,
champions, enthusiasts
First
Wave
• The large group of people,
requiring a lot of motivation and support
• Explaining the “How?” is not enough,
the “Why?” is vastly more important
Second
Wave

8. Social Adoption in General
• Two Waves of People
• Relatively small group of people
needing very little outside motivation
• Early adopters of anything new, advocates,
champions, enthusiasts
First
Wave
• The large group of people,
requiring a lot of motivation and support
• Explaining the “How?” is not enough,
the “Why?” is vastly more important
Second
Wave

9. Social Adoption in General
• Four Stages of Adoption
Winning
Attention
Cultivating Basic
Concepts
Enlivening
Applicability
Making It
Real
 Executive Support and Sponsorship
 Real Live Scenarios
 Exemplar Stories

10. Social Adoption in General
• Four Stages of Adoption
Winning
Attention
Cultivating Basic
Concepts
Enlivening
Applicability
Making It
Real
 Trainings (Classroom & Webinar)
 Pages on The Intranet
 Awareness of Process Change

11. Social Adoption in General
• Four Stages of Adoption
Winning
Attention
Cultivating Basic
Concepts
Enlivening
Applicability
Making It
Real
 Easy First Steps / Sandbox for Experimentation
 Facilitated Group Re-Imagining
 Build It and They Will Come

12. Social Adoption in General
• Four Stages of Adoption
Winning
Attention
Cultivating Basic
Concepts
Enlivening
Applicability
Making It
Real
 Living The Changed Process
 Zero Other Options
 Bulk Loading Party

13. Social Adoption in General
• You Know It’s Real When …
 Business gets done in the new system
 Alternative systems are removed
 Other people expect you to use it
 The new system becomes invisible

14. Significance of Communication Roles
• Various roles in collaboration
 Regardless of where it takes place: Connections, Mail, Domino Apps, Sametime ...
 There are many roles in wide variety of definitions and value systems:
Blocker, Broker, Connector, Dinosaur, Executive, Expert, Maven, Proxy, Ringleader,
Siloist, Skeptic, Socialite, Stealth Ninja, Taskmaster, Tipper, …

15. Significance of Communication Roles
• It’s important to find the influencers
 Generate Content (Mails, Notes DBs, ...)
 High Communication Volume
 High Diversity in their networks
• Leaders Must Lead!

16. Management Information System
• Identify KPIs and check them constantly
• Management and Adoption specialists as audience
• Remember executive support?
 This is how you keep people interested
and give them something to share with their peers

17. Management Information System
• A few example KPIs and visualizations
Demo

18. Thank you very much for you attention!
panagenda GmbH – Make Your Data Work for You
Lahnstr. 17 ● 64646 Heppenheim (Germany)
Skype: christophstoettner ● Cell: +49 173 8588719
E-Mail: christoph.stoettner@panagenda.com
Christoph Stoettner
Senior Consultant
panagenda GmbH – Make Your Data Work for You
Schreyvogelgasse 3/10 ● 1010 Vienna (Austria)
Cell: +43 699 1899 1807
E-Mail: franz.walder@panagenda.com
Franz Walder
Product Manager

19. PLATINUM & SPOTLIGHT SPONSORS
GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS