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Do you have what it takes  to change? Patricia Hatem Solutions 2.0 Conference November 18, 2009
JohnsonDiversey:  Strong Position in a Fragmented Industry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2008 JD 10K Sales: $3.4B
JohnsonDiversey:  Wide range of products and  services to meet customers’ needs Services Equipment Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Products ,[object Object],[object Object],[object Object]
Goals of this workshop: ,[object Object],[object Object],[object Object],[object Object]
JD history with Process Improvement has been a bumpy road, full of starts and stops… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Starting in 2005, we successfully utilized the Lean tools to improve operations at our largest facility: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Key components of successful,  sustainable change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Do we have to change,  and will it affect me? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Aligned goals for everyone
Do we have to change,  and will it affect me? ,[object Object],[object Object],[object Object],[object Object]
We win as a team, and we lose as a team ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We win as a team, and we lose as a team ,[object Object],[object Object],[object Object],[object Object]
Words are cheap, show your commitment ,[object Object]
My Plant Manager office We  MUST  be role models! BAD - BEFORE GOOD - AFTER
To show management commitment, our first 5S efforts were focused in the office supply areas.   Before After
Our VP of Operations showed his commitment by actively participating in a week-long Kaizen event, focused on our largest cost savings opportunity.
Words are cheap, show your commitment ,[object Object],[object Object],[object Object],[object Object],[object Object]
I don’t understand because nobody every told me.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Critical information from weekly staff  meeting is posted
Visual metrics
I don’t understand because nobody every told me.. ,[object Object],[object Object],[object Object],[object Object]
Since I can come into work late, I’m pretty sure I won’t get in trouble for anything ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Since I can come into work late, I’m pretty sure I won’t get in trouble for anything ,[object Object],[object Object],[object Object]
Why can’t you see what needs fixing? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Part of the fix to our biggest problem
Why can’t you see what needs fixing? ,[object Object],[object Object],[object Object]
We need to celebrate our success and  have some fun! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recognition of the team’s efforts ,[object Object],[object Object],[object Object],[object Object],[object Object]
We need to celebrate our success  and have some fun! ,[object Object],[object Object],[object Object],[object Object],[object Object]
What were those key points?
Alignment
The right team
Clear commitment
Consistent, constant communication
Consistent discipline
Focus on the biggest problems
Rewards and Recognition ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions? Please feel free to contact me at  [email_address] [email_address]

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What it takes to Change