UBox is an advanced Mobile and Web Application, that smarten the overall meter reading process and entire data handling and supervision till billing. It can integrate with any Billing ERP solution

1. Catalyzing emerging business models through
CONSULTING | RESEARCH | STAKEHOLDER ENGAGEMENT | TRAINING
uBox
Meter Reading | Meter Data Management | MRBD
Audit
Mobile App, Web App, and Audit services
Smarten your Meter
Reading – Evidence
Based, Speedy,
Transparent

2. Background & Context
About pManifold
• pManifold is a Utility focused Management Consulting firm
specializing in research and consultimplementation on emerging
PPP models in power, water, waste and other mass utilities. Our
key focus rest in improving Customer Experience and Revenue
Assurance for our utility clientele with services in – customer
intelligence & analytics; process audits & improvements, building
work flow automation and mobility solutions; business &
financial modelling; due diligence & bid advisory. (see our
Corporate presentation, and Utility Practice Services Portfolio)
• We working closely with PPP operators in power and water
distribution utilities in India, helping them drive (AT&C/ NRW)
loss reduction initiatives
• Lot of our work focuses upon building technology solutions &
services for easy and regular performance monitoring of utility
processes as perceived by ‘Customers’ and also as actuated by
‘Employees’, and representing in easy and accessible dashboards, to
drive interventions
• uBox is one such Mobile and Web app solution that improves Meter-
to-Bill cycle efficiency. Its already getting implemented in one 4L
customer base biggest PPP water operator in the country.
• We support various utility process audits by collecting feedback from
end-customers and internal employees. This includes processes like
MRBD, Collection, Customer Indexing, Call centre, NSC, CGRF etc.
About uBox
• Meter-to-Bill (M2B) cycle losses contribute significantly to overall
Commercial efficiency, of an utility and forms one of foremost
area to drive reforms for all new PPP operators
• To-date Meter Reading process is mostly done manually, with
some new additions of camera/ mobile based photo meter
reading, and limited spot billing. And this will remain for some
time, before smart metering pave way for mass replicability.
• UBox is an advanced Mobile and Web Application, that smarten
the overall meter reading process and entire data handling and
supervision till billing. It can integrate with any Billing ERP
solution. It provides following:
• Mobile based photo meter reading
• Real time Meter Reading process quality check, audit and supervision
• Advanced analytics and visualisation on meter reading data to guide
continuous MRBD process improvement/ optimization and further
loss reduction
7/6/2014 www.pManifold.com 2

3. LEGEND
Conventional Meter-to-Bill Workflow – challenges faced…
Meter Data
Repository
Meter Reading
- Paper / Digital
Camera based
- Non robust evidence
- Dependency on
Meter Reader’s tacit
knowledge
Meter Read Scheduling
- Offline
- Non spatial data based
- Duplication errors
1
2
Meter Reading Digitization
- Manual data entry with
inconsistencies & errors
- No historical comparison
- Basic/No validation
- Lacks Traceability
- Batch process and time
consuming
Billing
- Offline
- Manual flow of data
- Basic validation &
analytics
- Lacks Traceability
- Sequential
Bill Printing &
Distribution
- Minimum customer
engagement
- Lacks validation
- Deliverability issues
6
Meter Data Validation
- Basic Validation and
analytics
- Limited and non traceable
data editing
4 Data Consolidation
- Manual
- Inconsistent data
- Multiple touch points
- Multiple Sources
5
7
Top Management
Reporting & Analytics
- Delayed visibility leading
to delayed corrective
actions
- Lacks systemic
dashboards
- Lacks Traceability
- Mostly offline
Analytics is mostly carried
out on thumb-rule basis
and acts as a disconnected
module in the value chain
END
START
3
Data Flow
Rechecks
Reporting
DataQualityAnalysis
Consumption Analysis
3
• Poor level of quality checks & analytics built into each phase of the cycle
• Lack of traceability of data or modifications that could happen along the way
Apart from being a complex criss-cross process, the conventional meter-to-bill cycle has recurring inefficiencies due to
• Data being local and distributed at different phases until it is fed to Meter Data Store
• Sequential nature of activities
Paper
based
Digital
Camera
based
Corporate office
Corporate office
Division offices
Vendor office
(outsourced)
On site
(outsourced)

4. uBox enabled Meter-to-Bill Workflow– challenges addressed…
7/6/2014
Meter Data Repository (MDR)
Meter Reading
- Zone/Route based
access
- Improve traceability
via enabling Meter
Image , GPS Location,
Meter Status, Meter
Reading
- Real Time update into
MDR
- Built in validations and
Exception Checks
Meter Reader Workload Management
- Role based access to consumer data
- Group consumers for optimal meter
reading route
- Assign work units to Meter Readers
1
2
Meter Reading Analysis
- Real Time accessibility
- Role based access to Meter Readings
- Evidence based data audit
- Back-office corrections possible, reducing
field revisits
- Detailed analysis using heuristics
- Edit logs
Billing
- Through Web app
- Workflow enabled data
flow
- In-depth, customizable
validation
- Complete Traceability
- Centralized data
processing
Bill Printing & Distribution
- Complete Traceability
- Novel
delivery/confirmation
methods (short SMS,
email, etc.) integration
possible
5
4
6
END
START
Web App
Paper based
Meter Reading - Accepts data from
multiple sources –
paper, camera, mobile
- Monitors Data Quality
- Manages Workflow
- Generates Exception
Reports
- Role-based Access
Meter Reading Digitization
- Standardized web based data
entry tool
- Real time updation
- Edit checks & tracking
3
uBox Solution
Top Management Reporting
& Analytics
- Real time visibility leading to
immediate corrective actions
- Systemic dashboards
- Complete Traceability - Phase wise efficiency monitor
LEGEND
Data Flow
Rechecks
www.pManifold.com 4
To be phased out
gradually after 100%
Mobile based reading
To be phased
out gradually
Corporate office
Division offices
Phone GPRS
based photo
meter reading
Mobile App
In built
validations
for Meter
Readings

5. Phase I
Phase II
Phase III
Works
Meter
Reading
Mobile
Photo Meter
Reader
Meter
Intelligence
Customer
Information
Bill
Generation
Vigilance
MeterCustomer QAQC
Analytics &
Triggers
> Meter Reading
> Meter Status
Service
Intelligence> Service Status
> Service reports
Meter
Maintenance
Meter
Installation
Customer
Intelligence> Customer
Contact info –
phone/email,
GPS, address,
name, etc,
APPAPP
APP
APP
Management
APP
WEB APP FOR OFFICE STAFF
MOBILE APP FOR FOS
MOBILE APP FOR CUSTOMERS
Inspection /
Indexing
APP
APP
7/6/2014 5
uBox Modules
www.pManifold.com

6. uBox Functional Benefits
Functional Benefits
Data Access
Control
•Controlled access
to data
•Reduced data
redundancy
•COMPLETE data
traceability (who
/ what / when)
Workflow
based
•Step-by-step data
processing
•Improved
operational
efficiency
•Reduced overall
Meter-to-Bill
Cycle time
Business
Intelligence
•Real time meter
data analytics
•Role based,
customizable
Performance
Dashboards
•Consumption,
Asset Condition
analysis
Techno-Commercial Benefits
7/6/2014 www.pManifold.com 6
uBox operates seamlessly providing reduced data redundancy, access controls, workflow checks while it builds business intelligence and scalability.
Apart from being functionally diverse, uBox offers strong techno-commercial value proposition!
COST &
RETURNS
• Low implementation
cost
• Minimum
maintenance cost
• Low Total Cost of
Ownership (TCO)
DATA
MANAGEMENT
• Cloud based
• Interfaces with
multiple platforms
• Seamless across
stakeholders
SCALABILITY
• Easy integration with
multiple CRM/RMS
solutions
• Web based, making
scale up/down at
click of button
• Safe and Secure

7. uBox reporting capabilities
7/6/2014 www.pManifold.com 7
Meter Reading Scheduling Meter Reading Acquisition
Meter Reading Digitization
& Analytics
Data Consolidation, Bill
Generation, Distribution
Vigilance, Capex Work and
O&M
 Meter Reading route spatial
visualization & deviation
 Meter Reader wise
consumer classification
 Meter Reader wise
workload analysis
 Meter Reader wise
performance benchmarking
 Run-time exceptions during
the meter reading process
(Ex: Negative reading,
High/Low reading, last
meter status etc.)
 Meter Asset Management
 Historical meter data
comparison dashboards
 Asset (Meter) condition
reports
 Asset Exception Reports
that can integrate with
cross team workflows to
allow seamless asset
management
 Complete data edit log
with full traceability
 Vigilance report based on
consumption analytics
 Meter install/ repair/ change/
requests
 Updated customer
information
 Meter Reading Route
optimization
 Meter Reader load
optimization
 Meter reader mystery/
shadow audits to track
 Meter Reading
performance &
accuracy
 asset status
 Evidence (photo) based
Meter Reading data quality
check
 Evidence (photo) based asset
health check
 Custom quality checks and
dashboards for different
user levels, for credible bill
generation
 Audit of Bill distribution
process and customer
satisfaction about billing
 Consumption Analytics to
identify outliers, and improve
vigilance
 Meter asset management
 Utility internal process audits
and setup
uBoxBuilt-in
Reports/Features
uBoxenabled
Additionalanalysis
In-built reporting engine and workflow manager of uBox allows Management Dashboards to be created for monitoring the overall Meter-to-Bill
(M2B) cycle
1 2 3 4 5 6

8. pManifold’s MRBD Audit services
Process Audit
Object
Audit Attribute Audit Data captured during the MRBD
Process
Audit Reports
Meter
Reading
Meter
Reader
- On time
- Speed
- Quality
- Route
- Day wise Meter Readings
- Customers Visited
- Shadow Meter Reading
 Route Coverage Performance
 Meter Reader Performance
 Reading Quality Report
Meter - Condition
- Reading
- Meter condition (e.g. broken, stolen, ok,
tampered, etc.)
- Consumption
 Asset Health Report
 Consumption based Exception Reports
 Consumption Distribution Reports
Meter
Reading
Evidence
Data
- Accuracy - Meter Image
- GPS Location
- Timestamps
 Evidence Tampering Report
 Edit Logs
Bill
Distribution
Bill
Distributor
- On time
- Speed
- Day wise Bill Distribution  Bill Distributor Performance Report
Bill - Delivery - Bill Receipts Confirmation – via SMS, via
Missed Call, via Customer Calls
 Receipt Confirmations
7/6/2014 www.pManifold.com 8
Separately collected by pManifold Audit Team
While smoothening the MRBD workflow, uBox allows setting audit trails on various MRBD process components for the
validating the data being generated

9. uBox – Engagement Models
Solution + Service
Mobile based
Meter Reading
uBox Mobile
Photo Meter
Reading App
uBox Web
App
MRBD Audit
uBox Web
App
pManifold
MRBD Audit
services
Pricing
• Setup fee for uBox customization and
integration
• Per customer per month transaction fees for
using uBox
• Min. 1 year contract
• Separate MRBD Audit fees
7/6/2014 www.pManifold.com 9
and/
or
Mobile phones and Meter Reader resourcing to be supported by client
We look fwd. to DEMO

10. Let’s get in touch…
Joinusinourconversationsat,
Power
Distribution
Franchisee
AT&C
Efficiencies
True
Distributed
Generation
Power Distribution
Franchisee
Community of Interest
Connecting talent & Making
Local companies discoverable
pManifold Insights
Premium & Free Reports,
Presentations, and more…
pManifold
Community Blog
Articles, technical notes.
Talk to us or drop by…
Sandeep Waghmare
+91 98237-58532
Sandeep.Waghmare@pManifold.com
Rahul Bagdia
+91 95610-94490
Rahul.Bagdia@pManifold.com
India (Main office)
741 Byramji Town
Opposite Marina Residency
Byramji, Nagpur - 440013
Maharashtra, INDIA
Other Offices: Pune, Delhi and Canada
http://www.pmanifold.com
USA (Liaison Office)
2020 Calamos Ct.,
Suite 209
Naperville,
IL 60653, USA
Mr. Dinesh Jain
+1 630-853-3520
dinesh.jain@pManifold.com
Let’s deploy our insights and actions
for your business to improve and grow!
Water Sector
Reforms - India
Community of Interest
7/6/2014 © pManifold. All rights reserved. 10

11. DATA BASE ADMINISTRATION
DATA QUALITY MANAGEMENT
DATA MANAGEMENT
DATA CREATION
uBox Technical Architecture
Mobile App
Meter Reading | Location|
Photo | Meter Status | …etc.
Quality Audit Engine
Edit Checks | Automated
Checks | Manual Checks
ONLINE
Data Corrections
Role based access | Edit Logs
Meter Data Store
Reporting Engine
Exception Reporting |
Management Reporting |
Data Tracking
HTTP
AUTH
• Users Management
• Access Management to
• Campaign base data creation
• Data Backup (Daily / Weekly
/ Campaign )
• Server Performance
Management
Data Import-Export
Pre-defined Formats to be
uploaded into the CIS
7/6/2014 11HTTP
AUTH
HTTP
AUTH
Authorized Access
Meter Data Store & Web
Application to be hosted on
pManifold-owned web-
servers
HTTP
AUTH
Paper MRS
Meter Reading | Meter Status |
…etc.
HTTP
AUTH
www.pManifold.com