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TO BS OR NOT
TO BS
What You'll Learn
02
Marketing and Product Teams
What Do We Want?
Marketing and Product Teams
What Do We Want?
Marketing and Product Teams
What Do We Want?
Products
Services Ideas
You
What is Behavior Science ?
Behavior Science is a study of
How We Behave 🧠
Why We Behave Like That 🤔
What Triggers Our Behavior ⚡
What is Behavior Science ?
Behavior Science is a study of
How We Behave 🧠
Why We Behave Like That 🤔
What Triggers Our Behavior ⚡
Economics Psychology
FinanceNeuroscience
Anthropology Sociology
And Much More!
Pop Quiz!
Question 1: A bat and a ball cost $1.10 in
total. The bat costs $1.00 more than the ball.
How much does the ball cost?
Pop Quiz!
Question 1: A bat and a ball cost $1.10 in
total. The bat costs $1.00 more than the ball.
How much does the ball cost? 0.05 cents
95% of all purchase decisions happen in
the sub-conscious mind.
Source: https://hbswk.hbs.edu/item/the-subconscious-mind-of-the-consumer-and-how-to-reach-it
Pop Quiz!
Question 2: Scotland has over 50 islands as
part of its territory. How many islands do you
think it has?
Pop Quiz!
Question 2: Scotland has over 50 islands as
part of its territory. How many islands do you
think it has?
A: 900
Companies are using Behavior Science
Techniques like Anchoring in their
marketing and products.
Behavior Science units exist in
companies like Netflix, Google,
Uber, Grab, AirBnB and more.
Let me show you an example
How is Behavior Science Useful For You
How is Behavior Science Useful For You
Helps in understanding what’s going on here
Helps in understanding what’s stopping her here
How to lead her here
How is Behavior Science Useful For You
What we will cover today
Here’s What We are Going to Do Now
MOTIVATION ABILITY PROMPT
ACTION
(BEHAVIOR)
Source: BJ Fogg Model
Here’s What We are Going to Do Now
Source: BJ Fogg Model
MOTIVATION ABILITY PROMPT
ACTION
(BEHAVIOR)
Do I want to do it? Am I able to do it?
When do I start doing
it?
Ability
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Types of Ability Blockers
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Beliefs
Beliefs
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Beliefs
Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
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Barriers
 THIS OR THIS→
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Barriers
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Barriers
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Barriers
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Barriers
Here’s What We are Going to Do Now
MOTIVATION ABILITY Prompt
ACTION
(BEHAVIOR)
Do I want to do it? Am I able to do it?
When do I start doing
it?
Motivation
•
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Motivation
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Motivation
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Motivation
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Motivation
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Motivation
•
2014 (Old Branding) | $2 million
2017 (New Branding) | $160 million
Motivation
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Motivation
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Motivation
• ✅
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Motivation
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Motivation
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Motivation
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Motivation
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Motivation
• ✅
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Motivation
To Sum It Up
Deep Personalization
Power of Free
Line of Sight
Zig when everyone is Zagging
Increasing Attention
Motivation
Action
(Behavior)
Borrowed Trust – Badges
Borrowed Trust – Certifications
Social Trust – Friends
Social Trust - Influencers
Building Trust
Messenger
Visual Proxy
Cultural
Social
Religious
Beliefs
Ability
Progressive Disclosure
Chunking
Authority
Too Much Information
Barriers
Chunking
Defaults Perceived Effort
Lower Commitment
Power of Free
Perceived Commitment
Visual Proxy
Anchoring
Gamification
Difficult to Understand
Before We End
•
•
•
•
• →
EXPERIMENT
Source: https://www.awwwards.com/product-designer-at-netflix-navin-iyengar-experimental-thinking-design-like-a-scientist.html
We Made IT !!

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To BS or Not to BS