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Winning with Accountability

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O
owenliu

Initiative drives action. Initiative coupled with skill or talent delivers the highest-quality results. Competitive business must rely on employees’ initiatives to seek out opportunities and respond to customers’ needs. High performers take the initiative and also take accountability for their actions. But initiative without accountability can lead to negative behaviors. Below is the contents: 1. Welcome to Accountability - Definition of Accountability - Relationships Between Accountability & Responsibility - Accountability: A New Canvas on Which to Paint the Future 2. Accountability Tools - ARCI - QQT/R - PDCA 3. Self-Awareness - EQ Basics and Self-Awareness - Personality Assessment 4. Fit Your Leadership Style to Your Team - Accountability in Team Development Stages - Cross-Functional Teams on Organizational Structures - Your Role in Creating a High-Accountability Team

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WINNING WITH ACCOUNTABILITY-- The Secret Language of High-performing Organizations Owen Liu Manager, Product Assurance, Shanghai R&D Center, Inventec July 9th 2010
NAME MAXIM WISH HOBBIES NICKNAME 2 Created By: Owen Liu
What Else Can I Do? ACCOUNTABILITY Responsibility: 100% Done 105% Done 3 Created By: Owen Liu
AGENDA 4 Created By: Owen Liu
METHODOLOGY Overview: Winning With Accountability PERSONALITY ROLE + REPONSIBLITY GOAL + TIME/RESOURCES EXECUTION + PLAN/DO /CHECK/ACT ARCI Qqt/r pdca ACCOUNTABILITY Get results 5 Created By: Owen Liu
Part 1: Welcome To Accountability  Definition of Accountability Relationships Between Accountability & Responsibility ,[object Object]
Accountability: A New Canvas on Which to Paint the Future6 Created By: Owen Liu
Definition of Accountability Accountability: An obligation or willingness to accept responsibility or to account for one's actions. 7 Created By: Owen Liu
Relationships Between Accountability and Responsibility ,[object Object]
Doing the right thing
For Leaders
105% done (+5%)
Commitments are made to oneself
Doing something right
For Specialists
100% done8 Created By: Owen Liu
Misunderstanding of Accountability ACCOUNTABILITY (Describing Accountability in the Marriam-Webster Dictionary) 9 Created By: Owen Liu
Accountability: A New Canvas on Which to Paint the Future 10 Created By: Owen Liu
Summary: Welcome To Accountability 11 Created By: Owen Liu
Part 2: Accountability Tools  ARCI QQT/R  PDCA 12 Created By: Owen Liu
ARCI 13 Created By: Owen Liu
Do You Always Know Your Role and Responsibility? 14 Created By: Owen Liu
Role Perceptions 15 Created By: Owen Liu
Role Perceptions (cont.) 16 Created By: Owen Liu
Definition of ARCI 17 Created By: Owen Liu
ARCI Codes 18 Created By: Owen Liu
Responsibility Degree: A vs R A R2 R1 White Space/Grey Area R3 A--Accountable; R--Responsible Responsibility Degree in A vs R 19 Created By: Owen Liu
ARCI: Deal With the Boss Wherever Possible Consulted A “Deal with the BOSS wherever possible.” R2 R1 White Space/Grey Area R3 Informed TIP A--Accountable; R—Responsible Operation Communication Support 20 Created By: Owen Liu
ARCI: Role Change A: CEO R: VPs C: Board of Directors I: Stakeholder A: PM R: Project Leaders C: Managers, etc. I: HR, Financial, etc. A: VP R: Managers C: CEO, etc. I: Related Staff A company A BU A Project I R C A I R I R C A C A I R C A I R C A I R C A A: QA PL R: Section 1, 2… C: PM, SW, QA Boss I: Related Depts A: Section Manager R: Engineers C: PM, SW, QA Boss I: Related Depts A: The Engineer R: The Engineer C: PL, SW, QA Boss I: Related Depts A Dept A Section AN Individual 21 Created By: Owen Liu
The ARCI Value… 22 Created By: Owen Liu
When To Use ARCI Practice Makes Perfect. 23 Created By: Owen Liu
QQT/R 24 Created By: Owen Liu
GOAL QQT/R Assigning Tasks: When you assign a task, you and all your members need the same understanding of the quantity and quality they will deliver, the time they’ll do it by, and the resources they will use. GOALS WITH TIMELINES AVAILABLE RESOURCES 25 Created By: Owen Liu
An Example Using QQT/R An Example: Your company plans to develop a new product. You are assigned as PM. So the QQT/R may be: 26 Created By: Owen Liu
Advantages Using QQT/R 27 Created By: Owen Liu
QQT/R in ARCI 28 Created By: Owen Liu
PDCA 29 Created By: Owen Liu
PDCA 30 Created By: Owen Liu
Summary--Accountability: ARCI, QQT/R, PDCA ARCI Qqt/r pdca ROLE + REPONSIBLITY GOAL + TIME / RESOURCES EXECUTION + PLAN/DO/CHECK/ACT ACCOUNTABILITY Get results 31 Created By: Owen Liu
Identify who is suitable for the “A” ARCI22 QQT/R QQT/R, ARCI COMMUNICATION PDCA EXERCISE 1: ARCI + QQT/R + PDCA Decide the goal and time frame Decide what resources are provided to the “A” · Rs · Cs · Resources Reach the goal with the “A” Review the A’s plan and implementation Evaluate the “A” results If you assign a task, how do you use these powerful tools? 32 Created By: Owen Liu
EXERCISE 2: ARCI + QQT/R + PDCA Identify the role that you will play ARCI QQT/R QQT/R, ARCI COMMUNICATION ARCI, QQT/R PDCA Understand which goals (timeframe) to pursue Understand what resources you are provided · Rs · Cs · Resources Reach goals with the “one” Decide how to use resources Create the plan, implement / check / adjust it Report to the “one” Get Results If you are assigned a task, how do you use these powerful tools? 33 Created By: Owen Liu
Part 3: Self-Awareness  EQ Basics and Self-Awareness Personality Assessment 34 Created By: Owen Liu
EQ Basics and Self-Awareness 35 Created By: Owen Liu
RIGHT BRAIN Intuitive Impetuous Holistic Synthesizing Subjective Looks at wholes HUMAN SKILLS CONCEPTUAL SKILLS LEFT BRAIN Logical Sequential Rational Analytical Objective Looks at parts TECHNICAL SKILLS “Your brain has two parts: one is left, and another is right. Your left brain has nothing right, your right brain has nothing left.” “你的大脑分两部分：一是左脑；另一是右脑。 左脑的错误性无出其右；右脑则只剩旁门左道。” Brain Development 36 Created By: Owen Liu
The Five Areas of Emotional Intelligence (EQ) 37 Created By: Owen Liu
Self-Awareness 38 Created By: Owen Liu
Self-Control 39 Created By: Owen Liu
Empathy 40 Created By: Owen Liu
Social Expertness 41 Created By: Owen Liu
Personal Influence--Influencing Others 42 Created By: Owen Liu
Personal Influence--Influencing Self 43 Created By: Owen Liu
Mastery of Purpose and Vision 44 Created By: Owen Liu
Personality Assessment 45 Created By: Owen Liu
DICE Traits 46 Created By: Owen Liu
Dominance (D)—支配型 47 Created By: Owen Liu
Influence (I)—影响型 48 Created By: Owen Liu
Conformity (C)—遵奉型 49 Created By: Owen Liu
Evenness (E)—和谐型 50 Created By: Owen Liu
Active/Passive, Task-oriented/People-oriented Active Passive Task-oriented People-oriented 51 Created By: Owen Liu
DICE Traits Comparison 52 Created By: Owen Liu
Summary: Self-Awareness 53 Created By: Owen Liu
Part 4: Fit Your Leadership Style to Your Team  Accountability in Team Development Stages  Cross-Functional Teams on Organizational Structures  Your Role in Creating a High-Accountability Team 54 Created By: Owen Liu
Accountability in Team Development Stages 55 Created By: Owen Liu
TEAM 56 Created By: Owen Liu
57 Created By: Owen Liu
Team Development Stages Created By: Owen Liu 58
Forming 59 Created By: Owen Liu Goal Management
Storming 60 Created By: Owen Liu
Norming 61 Created By: Owen Liu
Performing 62 Created By: Owen Liu
Leadership 63 Created By: Owen Liu LEADERSHIP
How To Communicate Effectively 64 Created By: Owen Liu COMMUNICATION
How To Communicate Effectively (cont.) 65 Created By: Owen Liu
How To Communicate Effectively—Exercise For DICE Traits 66 Created By: Owen Liu
How To Assign Tasks To Right Members? 67 Created By: Owen Liu
How To Assign Tasks To Right Members?—Exercise For DICE Traits 68 Created By: Owen Liu
How To Motivate Team Members Effectively Created By: Owen Liu 69
How To Motivate Team Members Effectively—Exercise For DICE Traits 70 Created By: Owen Liu
Cross-Functional Teams on Organizational Structures 71 Created By: Owen Liu
The Cross-Functional Team 72 Created By: Owen Liu
Organizational Structure Influences on Projects 73 Created By: Owen Liu
Functional Organization Project Coordination 74 Created By: Owen Liu
Projectized Organization Project Coordination 75 Created By: Owen Liu
Weak Matrix Organization Project Coordination 76 Created By: Owen Liu
Balanced Matrix Organization Project Coordination 77 Created By: Owen Liu
Strong Matrix Organization Project Coordination 78 Created By: Owen Liu

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