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KISS MY GLASS 
By Barry Feldman & Bruce Springsteen 
You never knew my name, you’re in a different time zone 
But suddenly here you are in my home 
And though we don’t know each other you say it feels like we do 
Because the words on the page they were talking to you… it’s true 
I want to share what I know and help you through the fog 
And if you like this page you might like the blog 
Do you have any questions? Please feel free to ask 
I’m not pitching my product, I’m kissing your glass 
Through computers and tablets and phones that are smart 
We share more, we care more, and we aim for the heart 
Give me your email, I’ll be in touch fast 
The plan is my brand wants to kiss your glass 
We’re all going online for everything we need now 
Seeking answers for who, what, when, where and how 
You click around, but don’t stick around, most times it’s a bust 
Until finally you find someone that you trust… it’s a must 
Ain’t it strange how things changed, it’s a digital age 
When it’s time to do business will you be on my page? 
Will you find what you’re looking for to complete a tough task? 
In the end, it’s a friend you’ll invite to kiss your glass 
Through circles and timelines and social and search 
I’d like to introduce myself, but you found me first 
So let’s not let another precious second pass 
There’s not a moment to waste now that I’ve kissed your glass 
#KissMyGlass @feldmancreative
KISS MY 
GLASS. 
#KissMyGlass @feldmancreative
What am 
I talking about?
Engaging people like this?
Engaging a person like you.
Engagement 
creates: 
attention 
caring 
sharing 
buying 
But 
what 
creates 
engagement? #KissMyGlass 
@feldmancreative
anthropologypsychology 
scnieenucroe 
behavioral economics
behavioral economics 
anthropology 
ssccnniieeeennuuccrroeoe anthropologyanthropologyanthropologyanthropologypsychologypsychology 
psychologybehavioral feelings 
economics
When you get kissed
How 
things 
work 
now 
#KissMyGlass 
@feldmancreative
If you’re not 
giving your customers a hand, 
you might as well be giving 
them the finger.
Social media 
doesn’t really connect us. 
Make your social connections count or they’re not worth counting.
When you 
turn some 
people off, 
you turn 
some 
people on.
Know their nightmares.
Feel them.
Who cares what 
Chris Brogan 
is drinking?
The difference between 
a website that turns you off 
and one that turns you on is 
one word.
Get engaged. 
#KissMyGlass 
@feldmancreative
access
aesthetics
association
belonging
desire
empathy
enhancement
#KissMyGlass 
@feldmancreative 
escape
experience
following
integrity
intrigue
involvement
meaning
newness
pleasure
respect
THE 
ENGAGEMENT 
LIST
access 
aesthetics 
association 
belonging 
desire 
empathy 
enhancement 
escape 
experience 
following 
integrity 
intrigue 
involvement 
meaning 
newness 
pleasure 
respect 
#contentjam ... 
@feldmancreative... #kissmyglass
Engagement can be measured 
by the intensity of the connection 
a customer makes with your brand. 
#KissMyGlass @feldmancreative
You either 
get remembered 
or forgotten. 
#KissMyGlass 
@feldmancreative
Give a hand. 
Reach out and connect. 
Reader first. 
Take a stand. 
Be authentic. 
Get in your customer’s head. 
Get in your customer’s heart. 
Engage.
glass disser 
or 
glass kisser?
Glass disser.
Glass kisser.
Glass disser.
Glass kisser.
Glass disser.
Glass kisser.
Glass disser.
Glass kisser.
Be a good 
glass kisser. 
#KissMyGlass 
@feldmancreative
I hope I made you feel 
something today. 
www.feldmancreative.com 
#KissMyGlass 
@feldmancreative

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Content Jam 2014 - Barry Feldman - Kiss My Glass: How to Create Passionate Relationships Between Your Buyers and Brand