Learn how to assign threshold values, configure alerts, automate corrective actions, generate reports, and create custom dashboards.

1. Exploring key admin features
of
Applications Manager

2. Today's agenda
Troubleshooting performance problems
Reports and dashboards
How to automate corrective actions
User Management
Admin Activities

3. Troubleshooting performance problems

4. Performance view

5. Performance view

6. How to automate corrective actions?

7. Corrective actions
• Virtual machine action - Start/Stop/Restart VM
• Amazon EC2 instance action - Start/Stop/Restart Instance
• Java heap/thread dump, Garbage collection
• Execute MBeans
• Execute corrective programs - Batch/Shell/Perl Scripts
• Windows service action - Start/Stop/Restart Service
• Docker container action - Start/Stop/Restart Container

8. Set up corrective actions

9. Notification actions
• Email and SMS notifications
• Log a ticket to ManageEngine ServiceDesk Plus Or ServiceNow
• SNMP Traps

10. Email action
The Subject and Message of
the e-mail action can be
further enhanced by using
Replaceable Tags.

11. Create thresholds and associate them for
monitors and groups
Set up threshold profiles
for key application
attributes and get
notified about important
events.

12. Alarm template
Configure Alarms By:
• Monitors
• Monitor Groups
• Monitor Types

13. Define Alarm rule for Monitor Group
Health/Availability
• Any
• All
• Selected
• Percentage

14. How to prevent false alarms
• Consecutive polls count
• Set proper timeouts
• Network availability check
• URL availability check
• Configure dependent
devices
• Socket timeout

15. Reports and dashboards

16. View raw data reports

17. Compare Report
Compare the attribute
reports of various
monitors or monitors
within a particular
monitor group

18. View History data
• History Report
• Hour of Day Report
• Day of Week Report
• Statistical Report
• Heat Chart

19. Capacity Planning report
• Balance hardware costs with computing needs.
• Make efficient use of existing capacity.
• Minimize wastage of computing resources.

20. Capacity Planning report
Analyze oversized and undersized machines using CPU and memory utilization metrics.
A utilization threshold can be configured for a specific metric, CPU or Memory:
-Oversized: If a machine uses resources less than this threshold
-Undersized: If a machine uses resources more than this threshold.

21. Forecast report
Predict & plan future disk utilization based on current usage trends.

22. Schedule reports
• Schedule daily, weekly, or monthly reports
• Send as a PDF or CSV file
• Send as an attachment or publish as a link

23. Business hours
• Predetermined set of hours which helps you to view reports for specific
hours during the day.
• View reports for the business hour instead of entire 24 hours.

24. • Create your own custom view in the tool
• Publish dashboards on your internal portals/TV screens
• Share custom dashboards with users as a report
Dashboards

25. User Management

26. Types of User Roles:
• Administrator
➣ Delegated Administrator
• User
• Operator
• Manager
Setting up User Administration

27. Adding a new user

28. • Import users from Active Directory or LDAP
• User Groups
• Permissions
• Account Policy
More, in User Roles

29. Admin Activities

30. • Downtime scheduler
• Performance Polling
• Server Settings
• Backup
• REST API
• Action/Alarm Settings
• Template Library
• Log Rules
Key administrative tasks

31. Admin tab

32. Maintenance
• Planned outages
• Recurrence -
Daily/Weekly/Once
• Schedule selective
monitor(s)/monitor
group(s)

33. Action/Alarm
Settings
To change the default
action/alarm settings used
in Applications Manager.

34. Performance Polling
Applications Manager allows you to enable/disable data collection of the
metrics listed.

35. Server Settings
To change the default settings used in ManageEngine Applications Manager.

36. Template Library
• Service template
• Process template

37. Log Rules:
Configure log rules for the events generated under Windows log

38. Backup & Restore
1. Back up the database using BackupPGSQLDB.bat/sh scripts
2. Restore the database backup using RestorePGSQLDB.bat/sh scripts
3. Back up databases using SQL Management Studio tool.
4. Create virtual machine snapshot using VMware management tools
5. Automate the database backup job using Windows Task Scheduler
and Linux Cronjob options.

39. REST APIs:
• REST APIs can be used to fetch data from Applications Manager.
• Use any XML/JSON parser in a scripting language (Java,C,Perl,Python,etc.) to
make HTTP(S) requests in the format recommended in the API.
• Insert data into your own database or put in any format that you need.

40. REST APIs:
Register for an API key within the product, using the "REST API" option in the
Admin tab

41. REST APIs:
Different APIs available:
• Add/Edit monitor,
• Downtime scheduler
• Monitor group operations
• List data
• User Management
• Perform operations
• Admin activities

42. Mobile apps
• Access the Mobile Web Client from all popular mobile web
browsers
• Use the Applications Manager mobile apps
- iPhone app - available in the App Store
- Android app - available in the Google Play Store
• Push notifications for native apps
• Applications Manager server host name and SSL port required to
log in to native apps

43. Native iOS app

44. Android app

45. Quick recap
* Troubleshoot Performance metrics
* Threshold & actions
* Corrective actions
* Reports & dashboards
* Admin Activities
Support
appmanager-support@manageengine.com
Eval
eval-apm@manageengine.com
Online Demo
demo.appmanager.com

46. Support
appmanager-support@manageengine.com
Eval
eval-apm@manageengine.com
Online Demo
demo.appmanager.com