A leading Internet Service Provider in Spain uses ManageEngine Applications Manager to ensure 24/7 uptime of their business-critical apps.

1. Spain's leading ISP uses Applications Manager to
ensure 24/7 uptime of their business critical apps

2. About the Customer
Industry Technology Services
Sub-Industry IT Services
Location Madrid
Services Offered Computer-related services
and consulting

3. Role of IT Team in the company
Provide technological and operational services that support the
Information Systems entity and therefore support business processes.

4. Monitor their client’s applications and
servers (500+ in number)
Manage a diverse IT infrastructure
Be the first to know when something goes
wrong with critical apps
Application Monitoring Requirements

5. Challenges Faced: Diverse IT

6. Custom monitoring scripts couldn’t help
Unreliable Alerts
Failed to alert upon failure some times
Reports
Lots of effort required to generate reports
Overhead
Required manual effort to setup and maintain
Not centralized
Team had to rely on multiple tools

7. Enter
ManageEngine Applications Manager

8. Applications Manager worked out of the box
• Easy to set up and use
• Flexible month-long evaluation period
• Forward compatibility with newer enterprise
apps
• Fantastic tech support
• Integration with other ManageEngine products

9. Single console for monitoring diverse applications

10. Dashboards to easily view status of apps

11. Alerts that went to the root of the problem

12. Powerful and customizable reports

13. Distributed architecture for easy scalability

14. Benefits seen with Applications Manager

15. Understand performance from the context of business

16. Instant, actionable notifications meant the IT team was the first to
know of problems before the customers were affected.

17. Problem resolution became faster

18. Less time spent on repetitive tasks
• Execute corrective scripts
• Raise a help desk ticket
• Take a Java heap dump/thread dump
• Trigger garbage collection
• Send SNMP traps
• Execute an MBean operation

19. Thank you
barun@manageengine.com
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