Explore SAP, Dynamics AX, Dynamics CRM, and Oracle EBS metrics. Drill down to identify pinpoint performance issues and ensure hassle-free performance from your ERP servers.

1. ERP Systems Monitoring
with
ManageEngine Applications Manager

2. Agenda
Ensure your ERP solution is free
of performance hiccups
The right approach to monitoring
ERPs
Exploring SAP, Oracle EBS,
Dynamics CRM, Dynamics AX
metrics
Make it easy with inbuilt reports
and customizable dashboards

3. Supported ERPs

4. Discovery & mapping
Ensure your ERP solution is free of
performance hiccups

5. Benefits of
Monitoring ERPs
• Prevention of downtimes (outages) and guarantee service level
agreements (SLA) through constant monitoring in real time.
• Improve performance of solid ERP, as well as its response time.
• Quick identification of problems involving ERP processes, without the
need of a professional application allocation for this purpose.

6. Benefits of Using Applications
Manager for ERP Server
monitoring
• Multiple vendors in a Single Solution.
• Easy deployment in the product and agent-less monitoring.
• Quick identification of problems involving ERP processes and customizing
alerts to individual requirements.

7. Discovery & mapping
The right approach to monitoring ERPs

8. Prerequisites to add ERP servers
• Protocol used: HTTP(S)/Java Connector/WMI
• Prerequisites: http://help.appmanager.com/applications-manager-
prerequisites

9. Represents whether a particular monitor is currently available to
undertake requests.
Represents the overall state of the monitor. Depends on
the severity of all the other attributes.
Up
Down
Availabilit
y
Clear
Warning
Critical
Health

10. Discovery & mapping
SAP Server and SAP CCMS

11. SAP Server
Overview
• SAP system information
• Buffer Utilization
• Spool Utilization
• Paging Rate

12. SAP
Background
Process
• Background Utilization
• Queue Length
• Error Information

13. SAP Dialog
• Request Time
• Response Time
• Queue Time

14. SAP
Enqueue
• Enqueue Request Information
• Dequeue Request Information

15. • SAP Alarm information
• Detailed Alarm information for
identifying errors
SAP Alarm

16. SAP Jobs
• Jobs Run status
• Execution Information
for better performance

17. SAP Server
RFC
• Queued RFC and Transactional RFC
monitoring
• Queue RFC classification and
Execution information
• Transactional RFC with Code and
Message

18. SAP CCMS
• View all attributes in Computing
Center Management System
• Choose Custom attributes from
the monitoring tree elements
(MTE)
• Alert and archive performance
report on specific attributes

19. Discovery & mapping
Oracle EBS

20. Oracle EBS
Overview
• Request Statistics
• Connection Statistics
• Virtual Host information (v12.2 only)
Supported versions: R11, R12.0, R12.2.0

21. EBS Process • Process and Memory
Information
• This is the only information in
EBS v11

22. EBS
Clusters

23. • Server Thread
information
• Application information
EBS Servers
and Forms

24. EBS OPMN
and
WebCache

25. Discovery & mapping
Microsoft Dynamics

26. Dynamics
CRM
Overview
• Authentication
failures
• Outlook Syncs
• CRM Services

27. • Server statistics
• Request information
CRM Server
and
Requests

28. CRM
Sandbox
• Sandbox CPU and
Memory Information
• Sandbox execution
statistics

29. CRM Async
Services and
Events
• CRM Async services
information
• CRM Event
monitoring

30. • Application Object Server statistics
Dynamics AX
AOS

31. • AX SQL transaction statistics
• AX SQL performance statistics
AX SQL

32. • Server processor performance
• Server memory information
AX Server
statistics

33. Discovery & mapping
Make it easy with inbuilt reports and customizable
dashboards

34. Reports
Trend Analysis Report:
Understand performance trends of your business servers based on historical data to predict future trends
and stay informed.
Reports based on Monitor Types and their respective metrics:
Generate reports instantaneously for custom attributes of individual servers, monitor types and even
monitor groups

35. Trend analysis report
• History Report
• Hour of Day Report
• Day of Week Report
• Statistical Report
• Heat Chart

36. View & compare reports
Compare performance attribute reports of
different monitors.

37. Dashboards
• Customize with widgets
• Create and publish
multiple dashboards
• Unified business view of
your entire IT
infrastructure

38. Quick Recap:
Support
appmanager-support@manageengine.com
Eval
eval-apm@manageengine.com
Online Demo
demo.appmanager.com
• The right approach to monitoring ERPs
• Ensure your ERP solution is free of performance hiccups
• Exploring SAP, Dynamics AX, Dynamics CRM, Oracle EBS
metrics
• Make it easy with inbuilt reports and customizable dashboards

39. Support
appmanager-support@manageengine.com
Eval
eval-apm@manageengine.com
Online Demo
demo.appmanager.com