3rd ENoLL Living Lab Summer School Research Day

1. Kujali Living Lab
A socio-technical interaction
network
to represent the relationship
between a
university and communities
for meaningful engagement
Retha de la Harpe
Associate Professor
IT Department
11 June 2009 ECIS 2009 CPUT 1
South Africa

2. AGENDA
 Background and previous initiatives
 The concept of a Living Lab in South Africa
 The role of universities with regards to community engagement
 Home-based healthcare as the case
 A network of collaboration
 Challenges
 Innovation in this context?
 Value proposition
http://www.kujali.co.za
 Kujali Living Lab
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3. Living Labs in Europe
versus in Africa
ENOLL: A Living Lab is a real-life test and experimentation environment where users
and producers co-create innovations. Living Labs have been characterised by the
European Commission as Public-Private-People Partnerships (PPPP) for user-
driven open innovation. A Living Lab employs four main activities:
1. Co-Creation: co-design by users and producers
2. Exploration: discovering emerging usages, behaviours and market opportunities
3. Experimentation: implementing live scenarios within communities of users
4. Evaluation: assessment of concepts, products and services according to socio-
ergonomic, socio-cognitive and socio-economic criteria.
In South Africa, citizens are often seen as passive and adaptive in the innovation
process. They merely utilise technology developed elsewhere or prescribed to them by
experts external to their situations.
The challenge of developing sustainable solutions that involve the disadvantaged
sections of the population highlights the need to understand these user groups
thoroughly.
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4. INDEHELA initiative
INDEHELA (Informatics Development for Health in Africa) is a long-
term initiative to strengthen the capacity of the participating African
higher education institutions to contribute to the socio-economic
and human development in their countries, particularly in the
scientific field of Health Informatics (HI) and the practice of e-
health.
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5. Current INDEHELA projects – 1
INDEHELA-ICI
INDEHELA-ICI: Institutional Collaboration Instrument for
Informatics Development for Health in Africa
• Focuses on developing the capacities of three African HEIs in
Health Informatics and e-health education in three areas:
1. Staff development
2. Educational capacity development
3. Administrative capacity development.
• Partners: Finland: UEF and Savonia; Africa: OAU, UEM, CPUT
• Expected timeframe: 3-5 years (two funding periods)
• Current funding: 18 months (till end of 2012)
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6. Current INDEHELA projects – 2 ISD4D
research project
A Holistic Information Systems Development Approach for Societal
Development
• Funding from the Academy of Finland for 4 years from Sept 2011
• 2 workshops per year, ZA and MZ alternating
African country International
Universities collaboration
Research Education
Relevant socio-tech
info systems?
Technology Healthcare
Relevant Skilled
providers providers
socio-tech workers,
methods? Design Mgment
methods
Community, Societal
citizens development?
Support Socio-tech Care Needs
systems
Services
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7. Being in a University of
Technology
McMillan, J. New ways of „being‟ in the academy: service, context and
social justice. Barnett‟s (2004; 2009) framework of knowing, doing and
being for higher education curricula.
Global debates but local voices.
Barnett, R. Community engagement: being a student in a global age.
Higher education should be a process of community engagement. The
questions then are:
• what is meant by engagement?
• What is meant by community?
• How might the relationship between „community‟ and „engagement‟ be
understood?
It is exactly on the theoretical level that universities fail to conceptualise the
complexities that communities experience and the complexities of the
relationship between the university and community for successful
engagement 7

8. Home-based Healthcare
ICT Solution to facilitate the:
– care of citizens
• home-based care for health-related reasons, e.g., HIV/AIDS
– free the care givers‟ hands and eyes
– assist with communication needs
– provide a support service
– Recording, processing, transmission and reporting of data
or
• counseling, e.g. against drug-abuse, gangsterism, etc.;
– dissemination of information, e.g., to inform citizens about the
problems, their consequences and preventative mechanisms;
– education of citizens, e.g., train citizens specific skills, how to deal
with a problem, etc.
Care Inform Educate
Social innovation
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9. The Context
Motherwell &
Idutywa,
The Need Eastern Cape
for Care
The Method: Co-
Current The Solution:
Design
Technology – Mobile
By Whom: Interns Applications
Paper-based

10. The context of Home-based
Healthcare in South Africa
The need for HBHC in South Africa is enormously high due to
• High incidence of HIV/Aids, TB, cancer and other chronic illnesses
• TB is the highest cause of death countrywide according to Stats SA
• Home-based healthcare provides an alternative service to deal with
– The large amount of population living in rural areas cut off from
services and infrastructure
– overburdened public facilities
– In South Africa these services are provided by local non-profit,
non-governmental organisations
– a decentralised health service offered at local clinic level can
improve the delivery of services;
– it would reduce transport costs and significantly improve
service access and utilization
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11. Sister, Care Giver and Patient
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12. Care coordinator with care
forms
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13. Care giver perspective
How How can/should
can/should ICT be used to
How can/should better capture
ICT be used to
ICT be used to care data without
better support
provide for better taking the
the care
communication attention away
service?
between healthcare from the patient?
professionals and
care givers?
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14. Socio-tech Innovation Hub
Multi-
Multi-Level Disciplinary
3rd years, B.Tech, IT, Industrial Design,
Masters, Doctoral, Graphic Design, Film
Post-doctoral and Video,
Journalism
Multi-Cultural Multi-National
Xhosa, Afrikaans, South Africa, Angola,
English, Botswana, DRC,
Camaroen: Anglophone
Portuguese, Lusophone, Francophon
French, Tswane

15. Opportunities / Benefits
• Use technology to facilitate a better service provision – Home-based
Healthcare Services
• Experiment with mobile solutions to establish the appropriateness of
such technologies in the African context
• Use suitable methods to:
– Involve the end-users as active co-designers of their solutions
– determine which methods are suitable in these contexts
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18. Co-design methods
• S
Sketches of the interactive data
capturing form
Context mapping
March 2012 18

19. TEAM WORK
Working together
and building
teams

20. Mobile Interface
Java
Open source DBMS
JSON to retrieve and send
Information to the DB
WAP to send and receive data
LWUIT framework to create
The look and feel on the
Mobile phones
November 2010 IT Department - Showcase 20

21. Admin Application
Platform:
J2ME
VAADIN
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22. Different Translations
March 2012 22

23. A Network of Collaboration
August 2012 PDC Conference 23

24. Challenges
• Context
• Literacy levels
• Language
• Technology use
• Experience in Co-design and mobile app
development
August 2012 PDC Prototype Workshop 24

25. 5-party “Penta” helix in
innovation chain
HBHC 25

26. Value Proposition –
NGOs, a Network of Collaboration
Service Government
Providers, around a Common Interest
etc.
Research Findings;
Facilitation of Contribution towards Policies
Better Services
Funders Kujali Innovation Incubator
Innovations,
Ideas, etc.
Communities
Appropriate Relevant
Methods and useful
& Tools CPUT solutions
ICT Provider Prepared Experiences, Relevant &
Graduates, Feedback, Applied Research
Developers Cases, Research, Community
Findings, Findings,
etc. Frameworks,
etc.
Industry Partners

27. Kujali Living Lab
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LLiSA
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ENOLL
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Cape Town – World Design Capital 2014