Project OZO : this document is a part of the preparation for the project Pilot. The project is co-funded by the Erasmus+ Programme of the European Union. The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains.

1. Project number: 2016-2-NL01-KA104-034912
Project title: Bottom-up online zelfhulp voor
ouders met een achterstand (OZO)
P a g e | 1
The content in this document only reflects the views of the
project responsibles. The European Commission is in no way
responsible for any use that may be made of the information it
contains.
PILOT FACILITATOR QUESTIONNAIRE
(for supervisors)
Version: 2.0
Date: 27.2.2018
Author: Onno Hansen-Staszyński (Ezzev Foundation)

2. Project number: 2016-2-NL01-KA104-034912
Project title: Bottom-up online zelfhulp voor
ouders met een achterstand (OZO)
P a g e | 2
The content in this document only reflects the views of the
project responsibles. The European Commission is in no way
responsible for any use that may be made of the information it
contains.
Introduction
The biggest potential challenge regarding facilitators is the tension between intrinsic facilitator
motivations on the one hand and their facilitating role within a non-hierarchical, interdisciplinary,
bottom-up communication setting during the structured chats on the other hand.
As described in the (Dutch language) document Training programma 2017 good practices en lessons
learned different intrinsic facilitator motivations come with different challenges:
 The challenges of intrinsic facilitator motivation ambition are avoiding power struggles and
avoiding hierarchical distancing between facilitators and participants;
 The challenges of intrinsic facilitator motivation professional specialisation are avoiding an
increased narrowing of the topics and communication style to suit the specialisation of the
facilitator and avoiding hierarchical distancing between facilitators and participants who
would then rather be seen as patients or clients.
It is assumed that the less hierarchical mindset facilitators posses, the less likely the challenges will
occur, and the more hierarchical mindset facilitators possess the more likely the challenges will
occur.
The aim for facilitators in the online environment is to abandon a “more hierarchical mindset” and
expand a “less hierarchical mindset”.
The pilot facilitator questionnaire measures the mindsets of the facilitators before the pilot and after
the pilot. For the pilot to be seen as effective the facilitator scores after the pilot should be lower
individually and cumulatively after the pilot in comparison to the scores before the pilot.
You need to send the questionnaire to your facilitators in advance of the first structured chat session
with participants and after the last structured chat session with participants.

3. Project number: 2016-2-NL01-KA104-034912
Project title: Bottom-up online zelfhulp voor
ouders met een achterstand (OZO)
P a g e | 3
The content in this document only reflects the views of the
project responsibles. The European Commission is in no way
responsible for any use that may be made of the information it
contains.
The facilitator questionnaire
1. Please describe your motivation to fulfill the role of facilitator:
2. Please indicate whether you agree with the following ten statements on a scale of “1” to “5” – “1“
indicating that you totally disagree and “5” that you totally agree.
1
(I totally
disagree)
2
(I disagree)
3
(I am
neutral)
4
(I agree)
5
(I totally
agree)
1 I’m curious about the
reflections of the
participants
2 The participants
could learn a lot from
me
3 If there is a problem
in communication I
feel co-responsible
4 More passion gives a
person more right to
speak
5 It is hard for me to be
silent when I hear

4. Project number: 2016-2-NL01-KA104-034912
Project title: Bottom-up online zelfhulp voor
ouders met een achterstand (OZO)
P a g e | 4
The content in this document only reflects the views of the
project responsibles. The European Commission is in no way
responsible for any use that may be made of the information it
contains.
nonsense
6 I believe participant
reflections can open
my eyes to new
insights
7 Sometimes my
motivation in
communication is
egoistic
8 More knowledge
gives a person more
right to speak
9 I believe my
reflections can open
the eyes of the
participants to new
insights
10 Sometimes I make
mistakes in
communication

5. Project number: 2016-2-NL01-KA104-034912
Project title: Bottom-up online zelfhulp voor
ouders met een achterstand (OZO)
P a g e | 5
The content in this document only reflects the views of the
project responsibles. The European Commission is in no way
responsible for any use that may be made of the information it
contains.
Calculating facilitator scores
Questionnaire statements 2, 4, 5, 8, and 9 are indicators of a “more hierarchical mindset” while
statements 1, 3, 6, 7, and 10 are indicator of a “less hierarchical mindset”.
You calculate the facilitator scores. To calculate the facilitator scores you add up the facilitator
scores on statements 2, 4, 5, 8, and 9.
You then change the scores on statements 1, 3, 6, 7, and 10 in the follow way: the scores are
inversed. So, the score “1” becomes “5”, “2” becomes “4”, “3” becomes “3”, “4” becomes “2” and
the score “5” becomes “1”. The inversed scores are added up.
Finally the total scores on statements 2, 4, 5, 8, and 9 and the total inversed scored on statements 1,
3, 6, 7, and 10 are added up. The new total score equals the facilitator score. This calculation needs
to be done for the questionnaire results before and after the chat sessions.
You need to gather the filled out facilitator questionnaires before the first chat session and again
after the last chat session.
You need to create a table of the scores of the individual anonymized facilitator questionnaire scores
before and after and of the cumulative facilitator’s scores.
You will need to include the table into your evaluation document.
The table could look like this:
FACILITATOR QUESTIONNAIRE SCORES
SCORE
BEFORE
SCORE
AFTER
SCORE DIFFERENCE (“SCORE BEFORE” MINUS
“SCORE AFTER”)
FACILITATOR 1
FACILITATOR 2
CUMULATIVE
SCORE