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Validation

in every

organisation
Ton Wesseling | Online Dialogue | Conversion Elite, London | June 6th, 2019
Experimentation

on

Customer Experience
DIGITAL USER BEHAVIOR
ATTENTION
PERCEPTION
Gino	Crescoli	via	Pixabay
MOTIVATIONS
CRO
CRO
CRO
CRO
CRO
CRO
CRO
Niek	Verlaan	via	Pixabay
1. Why our CRO jobs will die
2. Why it actuallymight be
a good idea to kill those CRO jobs
3. How we could reach our end goal
( and what is that goal anyway? )
Why our CRO jobs will die
RobVanDerMeijden	via	Pixabay
Macgyver,	Courtesy	of	Paramount	Television
OpenClipart-Vectors	via	Pixabay
Free-Photos	via	Pixabay
Alexas_Fotos	via	Pixabay
Csaba	Nagy	via	Pixabay
A-team,	Courtesy	of	20th	Century	Fox	TV
Marketing teams
Product teams
Conversion team
Sprint
 Sprint
 Sprint
 Sprint
 Sprint
 Sprint
 Sprint
 Sprint
Prepare
 Campaign
 Prepare
 Campaign
Experiment
 Experiment
 Experiment
Experiment
 Experiment
 Experiment
Experiment
 Experiment
 Expe
MrsBrown	via	Pixabay
CRO
Ira	Gorelick	via	Pixabay
PRIDE
 HUMILITY
Focuses on others failures
Self righteous, overly critical, and
fault finding
Looks at their life through a
telescope but others with a
microscope
Realizes how far they fall short and
have an overwhelming sense of
their need to grow
Compassionate and forgiving
Looks for the best in others
C.S.	Lewis	quote	design	courtesy	of	Entrepreneur.com
Remaztered	Studio	via	Pixabay	
“We are running at the wrong pace

with the wrong mindset to grow”
1. Why our CRO jobs will die
2. Why it actuallymight be
a good idea to kill those CRO jobs
Why it actuallymight be
a good idea to kill those CRO jobs
PublicDomainPictures	via	Pixabay
Conversion
Rate
Optimisation
Free-Photos	via	Pixabay
Gerd	Altmann	via	Pixabay	
Best practices: NO 
Usability principles: YES
Gerd	Altmann	via	Pixabay
fancycrave1	via	Pixabay
Optimisation
KPI
Potential Lifetime Value
Revenue per user
Transactions
Behavior
Clicks
Overall
Evaluation
Criterion
Customer

eXperience
OpenClipart-Vectors	via	Pixabay
Wokandapix	via	Pixabay
qimono	via	Pixabay
Dale	HaVs	on	Researchgate
Remaztered	Studio	via	Pixabay	
“Wrong name, wrong stuff,

not every channel, wrong KPI,

wrong methodology”
2. Why it actuallymight be
a good idea to kill those CRO jobs
3. How we could reach our end goal
( and what is that goal anyway? )
How we could reach our end goal
( and what is that goal anyway? )
PublicDomainPictures	via	Pixabay
Optimisation is all about
EFFECTIVENESS
Making sure resources are working
on stuff that will make an impact
Lean!
Lean!
Six Sigma!
Agile!
Scrum!
These are all popular methods
that mostly focus on efficiency
Create more stuff
with the same resources!
Efficiency & Effectiveness
Create better stuff
with the same resources!
More stuff vs better stuff
2018	research	by	OpXmizely
Efficiency & Effectiveness
Maximizing the number of positive impacts
with the same resources!
Efficiency & Effectiveness
Maximizing the number of positive impacts
CRO
CRO
Effect
CRO
Center of Excellence
Validation
Dale	HaVs	on	Researchgate
Alexas_Fotos	via	Pixabay
Alexas_Fotos	via	Pixabay
Overall
Evaluation
Criterion
Effect
Enable evidence based growth
Effect
Quality	circle	by	Pete	Linforth	via	Pixabay
C.S.	Lewis	quote	design	courtesy	of	Entrepreneur.com
klimkin	via	Pixabay
CoE
Marketing teams
Product teams
 Sprint
 Sprint
 Sprint
 Sprint
 Sprint
 Sprint
 Sprint
 Sprint
Prepare
 Campaign
 Prepare
 Campaign
Efficiency & Effectiveness
Maximizing the number of positive impacts
Ton Wesseling
https://ondi.me/tonw
Latest article on this:
Pexels	via	Pixabay
3. How we could reach our end goal
( and what is that goal anyway? )
Effect
Remaztered	Studio	via	Pixabay	
“Enabling trustworthy research

throughout the organization,

to democratize validation”
Validation

in your whole

organisation
Ton Wesseling | Online Dialogue | Conversion Elite, London | June 6th, 2019
Joe007	via	Pixabay
Andy	Leung	via	Pixabay
Naanan	Kanchanaprat	via	Pixabay
Validation

in every

organisation
Ton Wesseling | Online Dialogue | Conversion Elite, London | June 6th, 2019
Ton Wesseling
https://ondi.me/tonw
Latest article on validation:

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Validation in every Organisation - Ton Weseling - CRO Elite keynote London - June 6th 2019