Establishing Point of Cause
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4 questions to help us establish point of cause and improve our problem solving.
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Establishing Point of Cause
- 1. Establishing Point of Cause 4 questions to help us improve our problem solving
- 2. Created by Tom Curtis 2011 Blog: www.onimproving.blogspot.com Presentations: on www.slideshare.net/onimproving Email: ideamerchants@gmail.com Twitter: @onimproving
- 3. Establishing point of cause is often overlooked in trying to solve problems. If we can figure out when and where an issue is happening, we will improve our ability to find root causes and then create and apply corrective actions. What follows is 4 questions to help us.
- 4. What? What is wrong? Think: Is it dangerous? Issue Is containment required? Is immediate action required?
- 5. Where? Is it in one place Think: or multiple? Location Is it in a certain step or activity?
- 6. When? When does it happen? Always? Think: Every time? Time Intermittent? With what action?
- 7. Who? Who might know? Think: Who has information? People Who is effected?