OE/S Process

The Order Entry/Sales (OE/S) Process

Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],OE/S

OE/S Spoke on AIS Wheel ,[object Object],[object Object],[object Object]

Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process Definition and Functions ,[object Object],[object Object],[object Object]

Horizontal View OE/S 1. Customer places order

Horizontal View OE/S 2. Sales order department requests credit approval from the credit department

Horizontal View OE/S 3. Credit department informs sales order department of disposition of credit request

Horizontal View OE/S 4. Sales order department acknowledges order to the customer

Horizontal View OE/S 5. Sales order department notifies shipping department of sales order

Horizontal View OE/S 6. Sales order department notifies warehouse and B/AR/CR process of shipment

Horizontal View OE/S 7. Warehouse sends completed picking ticket to shipping

Horizontal View OE/S 8. Shipping department informs sales order department of shipment

Horizontal View OE/S 9. Shipping department informs carrier, B/AR/CR process, and general ledger process of shipment

Vertical Perspective of the OE/S System

MANAGING THE OE/S PROCESS: SATISFYING CUSTOMER NEEDS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Questions that need answers ,[object Object],[object Object],[object Object],[object Object]

Using Data Mining to Support Marketing ,[object Object],[object Object]

Global e-Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CRM Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

OE/S Level 1 DFD: Validate Sales Order

Level 1 DFD: Validate Sales Order ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Level 1 DFD: Validate Sales Order ,[object Object],[object Object],[object Object],[object Object],[object Object]

Dissemination data flows: Validate Sales Order ,[object Object],[object Object],[object Object],[object Object],[object Object]

Level 1 DFD: Complete Picking Ticket

Level 1 DFD: Execute Shipping Notice

Dissemination of Data Flows: Execute Shipping Notice ,[object Object],[object Object],[object Object],[object Object],[object Object]

OE/S Data Stores ,[object Object],[object Object],[object Object],[object Object],[object Object]

Entity-Relationship Diagram for OE/S Process

Automated Data Entry ,[object Object],[object Object],[object Object]

Digital Image Processing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The OE/S Process Flowchart ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The OE/S Process Flowchart ,[object Object],[object Object],[object Object]

The OE/S Process Flowchart ,[object Object],[object Object],[object Object],[object Object],[object Object]

The OE/S Process Flowchart ,[object Object],[object Object]

OE/S Control Matrix, Cont’d.

OE/S Process

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OE/S Process