Responsible alcohol service slides
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Alcohol service involves many risks. Failure to act responsibly could result in fines, imprisonment, losing your liquor license, increased insurance costs, or, worst of all, losing your business. Get educated and educate your staff. Did you know: • It is illegal in Ohio to sell liquor to an intoxicated person? • A person must be at least 18 years old to serve or sell alcoholic beverages in closed and sealed containers, at least 19 years old to sell alcoholic beverages in open containers (such as glasses) as a server and at least 21 years old to be a bartender? • A server could go to jail if they over-serve a customer and subsequently that customer injures another person? • As an ORA member you get 15% off all ServSafe online training materials? If your business has a liquor license, you need to attend this important webinar. What you’ll learn could save you time, money and help safeguard your business. You’ll learn … • Safe serving practices • Insurance ramifications • Common violations and how to avoid them • ServSafe Alcohol training information
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Responsible alcohol service slides
- 1. Responsible Alcohol Service Heartland Payment Systems is the lead sponsor of all RES events. UnitedHealthcare is the co-sponsor of all RES events. December 10, 2015 2:00 - 3:00 p.m.
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- 3. How to Participate Today 3 View, select and test your audio Submit questions Questions addressed during session Everyone will receive an email with a link to view a recorded version of today’s session Your feedback is important! A survey will pop up after the close of the webinar. Please complete it.
- 4. 4 Your Speakers Bren Cueni Ohio Restaurant Association Brad Toft Restaurant Programs of America Gary Gillett Gary Gillett Law Office
- 5. Gary Gillett Managing Partner Gillett Law Office 500 S. Front St, Suite 870, Columbus, OH 43215 (614) 224-9368 gillett@garygillettlaw.com 5
- 6. No permit holder shall sell or furnish alcohol to any person under (21) twenty- one years old. (O.R.C. Sections 4301.22) Underage Sale 6
- 7. Citation “Violation Notice” Administrative Track 7
- 8. 8 Administrative Track How old does he look?
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- 12. Cases are brought in front of the Ohio Liquor Control Commission Administrative Track 12
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- 14. More informal proceedings Potential Sanctions • Fines (i.e. forfeiture) • Suspension (§ 4301.252. Forfeiture in lieu of suspension or revocation) • Revocation Administrative Track 14
- 15. Amount of fines (§ 4301.252) Selling and Furnishing as two citations. Standard for Revocation. Issuance of Decision (Order) Administrative Track 15
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- 17. Timing of payment (21 days) Appeal option Administrative Track 17
- 18. Brought in the local court with Jurisdiction Effect on Commission Case • Not automatically beholden to criminal courts resolution • Proof of Conviction / Not Guilty Verdict Criminal Proceeding 18
- 19. No permit holder shall sell or furnish alcohol to an intoxicated person [4301.22(B)] Numerous types of liability • Criminal • Administrative (Citation before Liquor Control Commission) • "Dram Shop" Law Sales to Intoxicated Persons 19
- 20. Brad Toft Senior Account Executive Restaurant Programs of America 317 E. Fifth St. Cincinnati, OH 45202 (513) 609-8857 bradt@rpamerica.com 20
- 21. How insurance carrier underwriters address the server training questions on applications How liquor percentages determine a restaurant class code The type of liquor being served Underwriting 21
- 22. Liquor Liability Assault and battery Examples Claims 22
- 23. Bren Cueni Manager, Member Services Ohio Restaurant Association 1525 Bethel Road Columbus, OH 43220 bcueni@ohiorestaurant.org (614) 246-0222 23
- 25. Developed by a team of industry subject matter experts, academics and regulatory professionals. Contains the latest FDA Food Code, food safety science, and industry best practices; based on a new Job Task Analysis. Developed by highly qualified, instructional designers, and technical advisors. Implementation of training can mitigate risks, fines, and legal action involved in serving alcohol. 25 ServSafe Training
- 26. Responsible Alcohol Service The program course is divided into four key sections: Law and Your Responsibility Recognizing and Preventing Intoxication Checking IDs Handling Difficult Situations 26
- 27. Responsible Alcohol Service Available in print and online for greater convenience. Course materials are consistent between online and classroom settings. Bilingual service center representative available to answer questions. 27
- 28. Responsible Alcohol Service Options: Classroom English & Spanish 2, 4, 6 hours Online English 90 - 120 minutes; 90 days to complete 40 question - primary exam 70 question - advanced exam (proctor) 3 year / national certificate 28
- 29. Responsible Alcohol Service Product Retail ORA Member SSA Participants Guide $22.00 $18.70 w/ Exam Answer Sheet in English or Spanish SSA Online Course & Advanced Exam or Primary Exam $30.00 $25.50 Additional Products: Instructor Toolkit, Instructor Guide, Videos and DVDs 29
- 32. Managers, Supervisors, Chefs, Persons in Charge of Establishment, First-Year Culinary Students, Expeditor Manager Training 32 Manager and Employee Level Training Managers, Bartenders, Servers, Bouncers, Valets Alcohol Program Chefs, Cooks, Team Leaders, Culinary Students, Servers, Bussers, Front Line, Prep, Stewards, Hourly Staff Food Handler Program Managers, Supervisors, Chefs, Cooks, Servers, Food Handlers, Hosts, Bussers, Front-of-the-House Staff, Back-of-the-House Staff Allergens Program
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- 34. • ASK ORA offers you a complete resource solution; is the only Ohio foodservice-specific source for information you need to run your business; and is a team that is exclusively focused on the success of your foodservice business. Period. ASKORA - The trusted source for information. Have a question? We’ll help you find the answer.
- 35. Heartland Payment Systems is the lead sponsor of all RES events. UnitedHealthcare is the co-sponsor of all RES events. Upcoming ORA events January 24th & 25th North American Pizza & Ice Cream Show (NAPICS), downtown Columbus – FREE tickets for members January 25th 10:00 am - 12:30 pm Ohio Restaurant Association Safety Seminar Check www.ohiorestaurant.org/res for future free ORA RES events as well as recordings from past RES events!
Hinweis der Redaktion
- Good Afternoon. I am Bren Cueni, Manager, Member Services with the Ohio Restaurant Association. It’s my pleasure to welcome you to “Responsible Alcohol Service”. As you may know the ORA Restaurant Education Series (RES) provides members free access to educational events that help them sustain and grow their businesses and are developed based on member feedback. RES events support a key ORA initiative: the education of our members. All educational events are posted on the ORA website – www.ohiorestaurant.org To find past events go to the Education & Events Tab then Restaurant Education Series tab. This is also where this webinar recording along with the PowerPoint slides will be posted in the next 2-3 business days. Heartland Payment Systems & United Healthcare are Sponsors of all RES events. We thank them for their support of this valuable programming. Before we get started, I want to review a few housekeeping items and let you know how you can participate in today’s webinar. We will take your questions during the webinar. I will show you how to do that momentarily. After the webinar ends a survey will pop up. It will take you 3-5 minutes to complete. Please respond to this survey in order for us to improve our Restaurant Education Series. We want to make sure we are offering education you find valuable.
- Before we get started, I want to let you know how you can participate in today’s webinar. Currently, we’re looking at an example of the GoToWebinar Attendee Interface which is made up of two parts. The Viewer Window on the left, which allows you to see everything the Presenter will share on his/her screen, and the Control Panel at the right. Within that Control Panel is how you can participate in today’s event, so let’s look at that.
- SLIDE 3 – HOW TO PARTICIPATE TODAY Clicks 1, 2, and 3 By clicking the orange arrow, you can open and close your control Panel Click 4 From the View Menu you can also set the Control Panel not to auto-hide when inactive if you prefer to keep it always open. Click 5 The Audio pane provides audio information. By default you have joined the Webinar via Mic & Speakers. Click 6 Click Audio Setup to select your computer speaker or headset devices. Clicks 7, 8 and 9 If you prefer, you can join the audio via telephone by selecting Use Telephone, and the dial-in information will be displayed, including an Audio PIN. Click 10, 11, and 12 As I mentioned we will answer your questions, please ssend questions to our Webinar staff through the Question box. Simply type in your question and click send. If you are having any issues with the webinar, this is where you will want to send those notices.
- Today we will learn more about the legal ramifications of not serving safely, insurance issues you may come up against, more about SS training but we are here to answer your questions. So feel free to post questions at any time. Gary Gillett - Gillett Law Office, LLC Brad Toft - Restaurant Programs of America BREN CUENI - Ohio Restaurant Association Before we get started we would like to see who is on the call - our first poll question is What is your position in your company? Choose main role We also want to know - Have you experienced any liquor violations?
- Gary Gillett is our first speaker Gary received is undergraduate degree from Vanderbilt University, and his JD from The Ohio State University Law School. He has been practicing for 29 years. He has worked at several law firms over a period of 25 years before opening his own practice in 2010 in downtown Columbus. The focus of his practice has been on assisting businesses that have liquor permits; including restaurants, bars and convenience stores. Gary has represented parties in the purchase and sale of businesses, liquor licensing and renewal matters, sales tax and audit matters, and liquor citations. His practice has also involved handling many different types of business matters including formation of businesses, and review and drafting of leases. He have also represented my clients in a variety of commercial litigation matters. Gary is a member of the Ohio Restaurant Association and the Ohio Business Brokers Association.
- Our next speaker is Brad Toft Brad is a Senior Account Executive with Restaurant Programs of America in Cincinnati, OH. He has been an Independent Agent since 1992 and has specialized in covering restaurants since 2008. He is ServSafe Alcohol certified and enjoys working with the Ohio Restaurant Association in various capacities including membership development, educational events and writing articles for a’ la carte magazine
- How liquor percentages determine a restaurant class code – how is this determined? A restaurant isn’t going to know how much alcohol they are going to sell.
- Our last speaker is me, Bren Cueni. As I mentioned in the beginning of our webinar, I am the Manager of Member Services. I have been with the Ohio Restaurant Association since June 2012 My primary responsibilities include new member orientation, developing and implementing ORA’s Restaurant Education Series as well as leading retention efforts. I also am lead staff person on answering ServSafe questions. I have my SS Food Handler, Manager and SS Alcohol certification.
- Before I talk a little about SS Alcohol program I want to know - Do you have a training / certification program in regards to alcohol? As I mentioned both Brad & I have taken the course. The course was quite eye opening to me. The course is important but even more essential is ongoing training for your staff, e.g. are you making sure they card everyone every time? Does your staff know what to do if an altercation occurs between customers, are your servers / bartenders tracking the drinks they are serving to customers to make sure they are not getting intoxicated? These are all examples of what you could learn by taking the SS Alcohol course. Knowledgeable, responsible alcohol service should be a priority for every operation. This program prepares all front of house staff to effectively and safely handle difficult situations in your operation.
- The creators of ServSafe Alcohol teamed up with experts in the beverage, foodservice, medical, insurance, legal, academic and regulatory industries to develop this comprehensive program. You can trust the ServSafe Alcohol program. It was built by the same creators as the highly regarded ServSafe food safety program, which has been protecting the industry for nearly 40 years.
- A little about the program course: It is divided in to four key sections: Law and Your Responsibility Recognizing and Preventing Intoxication Checking IDs And Handling difficult situations What operators love about the program is that the training materials reflect real world experiences and practical approaches. You actually have scenarios that you must complete correctly to continue the training
- What are the benefits of ServSafe alcohol training? It’s convenient. Available print and online. The online class is available 24/7 to accommodate non traditional work schedules. And, if you have some staff that take an in person class and others that take the online class, you won’t have to worry about inconsistency in education. And to accommodate questions, bilingual service center representatives are available to assist. So how long will the training take? Well, you have options:
- The classroom session can be taught in 2 hour increments, of 2, 4 or 6 hours, depending on the level of interaction and review you prefer. The online version takes 90 minutes to 2 hours. And once you purchase it, you have 90 days to complete it, so you don’t have to rush through it in a few days. There are 2 exams you can take: The primary exam has 40 questions & this would be the exam most people would take. And the advanced exam, for those who want to be a ServSafe alcohol instructor, has 70 questions and must be proctored. You’ll get a 3 year national certificate once you’ve passed the exam. Like the other SS certificates it goes with the staff person / not the business.
- & because you are an ORA member your price is discounted to 18.70 for the guide and the online course with either advance or primary exam is $25.50 For instructors, there are instructor tools available and there is a five package DVD set you can purchase in a bundle, or individually. The DVD topics are: Alcohol Law and Your Responsibility Recognizing and Preventing intoxication Checking ID Handling Difficult Situations and Evaluating Real-World Scenarios
- How to order, To get your member discount of 15% off. However, I have great news! NRA has introduced a holiday promotion with a 30% off discount, twice the member savings – just order by the end of the year
- You can also order other SS safety training products and enjoy the 15% ORA member discount via the first web address I provided. When you purchase ServSafe products you have the satisfaction of knowing that profits are reinvested in the industry educational , outreach and advocacy programs.
- Now we will take your questions. Feel free to continue sending in the questions. We will officially end the webinar at 3:00 pm but the speakers have agreed to answer all questions that come in and all will be recorded in case you need to leave. Q: What is the score required to pass? A: A passing score for the ServSafe Alcohol Primary Exam is 75%. This is obtained by answering at least 30 out of 40 questions correctly. A passing score for the ServSafe Alcohol Advanced, Proctored Exam (if you want to be an instructor) is 80% or higher. Q: Will I have a better chance of passing the online class or in person? A: Classroom and online passing rates show no variance. Q: How can I know someone is intoxicated? What are signs to look for? Q: How do I handle an intoxicated individual? Q: What are the Proper Procedures to avoid issues AFTER ALL QUESTIONS HAVE BEEN ANSWERED: I’d like to take this opportunity to thank our speakers for providing their expert advice.
- Before we end our webinar, I want to quickly tell you about ASK ORA Recently the ORA rebranded our information resources to “ASK ORA”. Have a question? We’ll help you find the answer. ASK ORA is the trusted source for Ohio foodservice industry information, recommendations and best practices for ORA members. Document and article topics include running your business, working with your government agencies, developing your workforce, and much more. Through ASK ORA, the ORA staff serves as an extension of your team. We find the answers you are seeking on the matters important to your foodservice business, whether it be music licensing, food safety, city, county, state and federal, requirements, social media, marketing or HR. You ask. We answer.
- Thank you Gary & Brad for all your wisdom! We are done with the Restaurant Education Series for 2015. But definitely go to www.ohiorestaurant.org to check out past RES webinars you may have missed. Also we do have some great educational opportunities at NAPICS in January. Don’t forget you can get free tickets to NAPICS. Please check out ohiorestaurant.org for more upcoming events and education. I want to thank our speakers again as well as our sponsors of the Restaurant Education Series; Heartland Payment Systems & United HealthCare. Please know the ORA exists to help you build customer loyalty, have a rewarding career and experience financial success Simply put we are here to help you win! Thank you for your participation in this webinar and your membership in the ORA.