The document describes the 8D Problem Solving process for addressing problems in organizations. The 8D process involves 8 disciplines (D0-D8) for defining the problem, identifying root causes, developing and verifying solutions, implementing corrective actions, and preventing recurrence. It aims to understand customer needs, gather details of issues, protect the customer, obtain management support, and recognize the project team upon completion. Following the 8D process can help organizations systematically solve problems and improve systems and processes.