1. What’s Your CQ? Cultural Intelligence In a Multicultural Setting Melissa Pedersen Maria Brzeska

4. Canada’s Multicultural Society Multiple Cultures Intersecting Keeping their own Distinctions Forming the Fabric Organic Changing Society

5. We come not knowing what we don’t know!

6. We Don’t Know What We Don’t Know Activity 1: Share with your group 3 things you didn’t know about Canada when you came. If you are from Canada, share 3 things you didn’t know about another culture here or while travelling.

9. Developing CQ Culture Centric Culture Relative Deny See “ them” and “us” Polarize with one culture as “superior Minimize Cultural blindness Highlight commonality We are all alike Accept See the differences May respond inadequately Adapt Recognize patterns of differences Shift perspective and behaviour according to cultural context Integrate See patterns of differences Respond Effectively Incorporate a multicultural identity with a cultural perspective

10. Increasing CQ Starts with You Knowing YOU! Be aware of your own attitudes, biases and preconceptions Activity 2: Check Out Your Biases!

11. It Continues with Understanding the Acculturation Process - Beginning with Culture Shock

14. Activity 3: What is your name? Russian Alphabet Korean Alphabet

15. Euphoria Acceptance, Commitment Recovery, Adjustment Disappointment, Frustration, Anger Stages of Culture Shock

16. Possible Signs of Culture Shock Isolation Feeling homesick Fatigue Hostility, negativity, stereotyping Family difficulties Sadness, lonliness, anxiety Trouble concentrating Feeling left out, misunderstood Frustration High energy, mood swings Apathy Resistance

19. CQ: Developed through Communication Communicating is everyone’s responsibility Verbal Intercultural Communication Who What Why Where When How Behavioural Communication Body Language Actions Reactions Emotional Communication Big and small gestures Over-time reinforcement X

21. Gestures Speak Louder than Words Every Culture has Body Language that belongs to that Culture. Look at Activity 6. Discuss the gestures and their meanings with your group.

24. Developing CQ Culture Centric Culture Relative Deny See “ them” and “us” Polarize with one culture as “superior Minimize Cultural blindness Highlight commonality We are all alike Accept See the differences May respond inadequately Adapt Recognize patterns of differences Shift perspective and behaviour according to cultural context Integrate See patterns of differences Respond Effectively Incorporate a multicultural identity with a cultural perspective

25. The Elephant Allegory

26. Any Questions