2. WiseSolution Consulting 2
To identify groups that will coordinate and
enhance local and regional service delivery to
newcomers in Ontario
To promote innovation and efficient use of
resources
To provide a collaborative framework to
facilitate the development & implementation of
sustainable, local solutions for the successful
integration of newcomers
3. WiseSolution Consulting 3
Made up of representatives from local or
regional community organizations that provide
services to or have an interest in the settlement
and inclusion of newcomers
Responsible for developing:
A Local Settlement Strategy, and
An Implementation Plan
4. WiseSolution Consulting 4
Approx. 26 km2
Over 145,000
immigrants
Includes over
25,000
newcomers less
than 5 years in
Canada
Over 60
newcomer
service agencies
5. WiseSolution Consulting 5
To improve the social and economic integration
outcomes of vulnerable newcomer populations
through the creation and implementation of three
neighbourhood settlement strategies and workplans
To involve newcomers, settlement service
organizations, employers and other neighbourhood
stakeholders in the processes to create 3 Councils & 3
neighbourhood settlement strategies
To create and implement detailed workplans and new
pilot initiatives in the areas of service coordination
and mentoring in all three neighbourhoods in a
process that is linked and complementary
Our LIP Objectives
7. WiseSolution Consulting 7
Newcomer Services Agencies
Language Training Providers
Employment Service Providers
Community Organizations
City of Toronto representatives
Schools Boards
Educational Institutions
Hospitals & Community Health Centres
Other Relevant Stakeholders
11. Development of Broad Strategic Areas
Focused on the “Big Picture” and the dreams for tomorrow
About the forest (not the trees)
About WHAT strategic goals we want to achieve
Not about HOW we’re going to achieve them (included
later in the Action Plans)
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12. Not limited to strategies that may be funded by
CIC
◦ Develop the strategies 1st
◦ Determine who may fund related strategic actions as part
of action planning & implementation
Broad definition of Newcomer
Willingness to look at newcomer needs throughout
their life cycle
Support complementary network of diverse
service providers
Commitment to “Matrix of Services”
WiseSolution Consulting 12
17. WiseSolution Consulting 17
About HOW we’re going to achieve our goals
Not about WHAT goals we’re going to achieve
About the DETAILS
Not about creating the bigger picture (already done)
About the trees (not the forest)
About the rubber meeting the road – the
WHAT, WHO, WHEN
18. WiseSolution Consulting 18
ACTION PLANS SPECIFY:
A. WHAT – The actions needed to address each of
the key issues and to reach each of the
associated goals
B. WHO – Who will complete each action
C. WHEN – according to what timeline
19. Identification of
detailed activities to
begin to fulfill on the
Local Settlement
Strategies
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20. Neighbourhood Working Groups
Neighbourhood-Specific Issues
Pilot Projects (on behalf of all three Councils)
Cross-Council Committees & Working Groups
Key LIP-Wide Issues, Strategies & Coordination
Agency “Champions”
Volunteer to Lead Pilot Projects or Designated Issues
EXAMPLE: One agency leading process to host a Roundtable
on Access to Legal Services for Newcomers
Multi-Agency Partnership “Champions”
Volunteer Partnerships to Lead Pilot Projects or Designated
Issues
EXAMPLE: Group of agencies will lead pilot to develop a
common referral tool and process)
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22. KEY ACTION STEPS WHO WHEN
STRATEGY #1 – COOPERATION & PARTNERSHIP: Foster and promote a culture of cooperation, collaboration, and
partnership in the delivery of services to newcomers in Parkdale-Trinity
• WDTLIP-Wide Partnerships & Coordination Committee:
- the development of a values-based framework to support the development of
a genuine “Collaboration Culture,” including clarification of the LIP’s role in
support project coordination and funding proposals
- the development of web-based collaboration tools, as well as collaborative
program materials and administrative tools
- supporting funder collaboration
WDTLIP-Wide Partnerships &
Coordination Committee
Starting Stage 1
• Conduct pilot project on development of Common Referral Form on behalf of entire
LIP
PT Council Stage 2
• Explore and develop ways to support agencies and agency partnerships in developing
and being funded to deliver new services (e.g., partnership aids and supports, funding
support letters, etc.)
WDTLIP-Wide Partnerships &
Coordination Committee
All Stages
• Oversee the maintenance and enhancement of the project website, and its use as a
fundamental tool for coordination and collaboration among agencies in downtown
west Toronto
WDTLIP-Wide Partnerships &
Coordination Committee
Starting Stage 1
• See steps throughout this chart for actions regarding collaboration and partnerships in
service delivery
STRATEGY #2 – LANGUAGE: Increased access to suitable English language training, interpretation/translation services
& services in first language for newcomers in the area
Service Coordination (LINC/ESL, interpretation, language services)
• Oversee the comprehensive updating of the English language training services
contained in the website’s Services Directory, and use this as the basis for the
development of inventories of the following services in the Parkdale-Trinity area:
- Conversation Circles
- Lower Level & Literacy language training services
- Higher Level language training services
PT Language Training Working Group Stage 1
• Encourage PT agencies to review the Services Directory and consult with other
member agencies of the Council before scheduling new services
PT Language Training Working Group All Stages
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23. West Downtown Toronto LIP Website (
www.TorontoLIP.com)
◦ Information Sharing Tool
◦ Resource for Service Coordination
◦ Virtual Office function for Council members
Minutes, meeting agendas, documents for review
◦ Services Map & Directory
Information input directly by agencies
◦ One-Time Events Calendar
◦ Publications
◦ Newsletters & Recent News
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26. Development of a framework to support the
implementation of broad strategies
Three Councils:
◦ Neighbourhood-Specific Matters Separate Council Work
◦ Broad Matters Cross Council Work
Taking Action:
◦ Ad Hoc Working Groups
◦ Agency “Champions”
◦ Agency Partnership “Champions”
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29. Neighbourhood Councils & Working Groups
Neighbourhood-Based Service Coordination
Neighbourhood-Specific Issues
Pilot Projects (on behalf of all three Councils)
Cross-Council Committees & Working Groups
Key LIP-Wide Issues, Strategies & Coordination
Relationships with Social Change Groups & Networks
Multi-Agency Partnership “Champions”
Volunteer Partnerships to Lead Pilot Projects or Designated
Issues
Agency “Champions”
Volunteer to Lead Pilot Projects or Designated Issues
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30. Neighbourhood Specific Working Groups
Language Training Working Groups
Youth & Families Working Groups
Health Services Working Groups
Newcomer Seniors Working Group(s)
Cross-Council Working Groups
Labour Market Working Group
Mental Health & Emotional Support Working Group
Legal Services Working Group
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31. Planning Phase
Conduct & Review Research and Consultations
Identify Needs & Gaps
Develop Strategic Plans & Work Plans
Implementation Phase
Oversee Working Groups & Agency Champions
Impact on service delivery, cross-sectoral
relationships, capacity building, public policy, and
public discourse
Action Plan Monitoring
Strategic Feedback Cycle
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32. Opportunity for member agencies to
commit to implementation phase of project
Opportunity for member agencies to change
their designated representative
Expansion to include newcomers on the
Neighbourhood Councils
Review of “Who’s Missing”
Targeted recruitment to invite additional
stakeholders to join Councils
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33. 1. Common Challenges in:
a. Action Planning
b. Implementation
2. Implementation Phase – New roles for
Councils, newcomers, agencies & CIC
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