Front office staff must maintain high standards of personal grooming and hygiene. They should be neat, clean, and well-groomed in both appearance and dress. Maintaining cleanliness through regular showering, brushing teeth, and shaving is important. Physical fitness is also essential as front office staff must stand for long periods each day without breaks. Staff should have a cheerful, smiling demeanor when interacting with guests but smiles should not appear plastic or forced. Good memory skills are valuable for remembering guest names and details, while proper etiquette, courtesy, and honesty are vital traits for all staff.