Designing for Future Devices
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How do we approach new devices, create effective interactions and to make sure that the design solves real human problems while it's super simple to use? Recently I presented and shared my ideas at the #ISA15 - Interaction South America.
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Designing for Future Devices
- 1. Designing for future devices Nurgul Karadeniz nurdeniz
- 2. About me An independent UX Architect specialised in IA, Interaction Design and User Research. I worked with multinational teams and created award-winning products and services in the fields including interactive TV, health, finance, education, wearables and e- commerce. Currently working with Microsoft Studios to design supporting platforms for an upcoming XBOX game. Worked with companies: The Guardian, The BBC, Ustwo, R/GA, HSBC Interested in: Designing for Semantic Web, Contextual Design, Designing Educational Products Designing for future devices @nurdeniz
- 3. Designing for Future Devices • Future Devices and us • The UX Process • Contextual Design • UX Process for new interactions • Case study - Apple watch app – personal banking Designing for future devices @nurdeniz
- 4. Designing for Future Devices • Future Devices • Designing interface for a new device • UX Methodologies • Modern Interaction Design • Case study - Apple watch app 10,000,000,000 Connected Devices Cisco estimates 20 billion by 2020
- 5. Future Devices will be part of our environment due to the uprising of the Internet of Things and new technologies. Designing for future devices @nurdeniz
- 6. Designing for future devices @nurdeniz
- 7. More devices in personal space
- 8. More Devices in Personal Space
- 9. New ways of doing things Designing for future devices @nurdeniz
- 10. Challenges Designing for future devices @nurdeniz
- 11. What problem can they solve? Designing for future devices @nurdeniz
- 12. “Design is directed toward human beings. To design is to solve human problems by identifying them and executing the best solution.” Ivan Chermayeff Designing for future devices @nurdeniz
- 14. “ This is where Haptics really come into its own – I can be directed without hearing or sight, but by a series of taps via the watch onto my wrist for example 3 pairs of 2 taps means turn left, usher syndrome accessible!” Molly Designing for future devices @nurdeniz
- 15. • Is not the device but the context of use • Optimising design seamlessly for that purpose • Understand needs before they needed • Enabling technology to adapt to those needs What makes them useful Designing for future devices @nurdeniz
- 16. Contextual Design Designing for future devices @nurdeniz
- 17. • Structured user-centred design process • Provides methods to collect data about users in the field • Interpret and consolidate the data in a structured way • Use the data to create and prototype products and services • Iteratively test and refine concepts with users Designing for future devices @nurdeniz Contextual Design
- 18. Designing for future devices @nurdeniz User Centred Design Empathise Define Prototype Ideate & Hypothesis Prototype Test Learn about your users, tasks and their world
- 19. Designing for future devices @nurdeniz Contextual Design Learn from Users
- 20. Designing for future devices @nurdeniz Contextual Design
- 21. Designing for future devices @nurdeniz • Understanding business needs and vision • Understanding users and their environment • Mastering the device capabilities • Making the design contextually relevant and focusing on user tasks • Creating your own interaction guidelines • Prototype the device (even with cardboard/paper) • Validating solutions with target groups Designing for a new device
- 22. Solves a problem Familiarity Dexterity Assurance Accessibility Device interaction Aesthetics Identify strength and weakness of your design solution Designing for future devices @nurdeniz
- 23. • Focus on user tasks at hand, keep the nature of interaction the same • Make the technology and design invisible • Empowers users with less read more action • Introduce simple and powerful ways of doing things Designing for future devices @nurdeniz Modern interaction Design
- 24. Designing for future devices @nurdeniz Existing user tasks – new user tasks
- 25. Case Study Design of an Apple Watch app before device release
- 26. • The Story • Features and interactions • Challenges Case Study Design of an Apple Watch app before device release
- 27. Designing for future devices @nurdeniz The Project • Design and build a personal banking app for the Apple Watch • Agency: R/GA UK, Client: Akbank (Turkish Bank) • Directed the project, designing interactions and app features • Launched the app when the device released to the market
- 28. Designing for future devices @nurdeniz What we knew about the device • Apple WatchKit • Rumours A BANK APP FOR ANTS?
- 29. Designing for future devices @nurdeniz Our Thoughts Everyday Device -> Everyday Tasks Personal Device -> Personal Tasks The client’s thoughts Design extension to the online banking Include most personal banking features Use the bank’s security measures Design other cool features
- 30. Designing for future devices @nurdeniz Multiple devices - One service PreferencesComplex Interaction Conditional Display Contextual Actions Simple Interaction Watch Extension Existing Mobile App Existing Services
- 31. Designing for future devices @nurdeniz Are we designing it right? • The Apple WatchKit guide • RG/A Tech Lead / the Apple support • Akbank’s tech team support • Potential Users and the device • Hypothesis / test / failure / iterations
- 32. The App Features User interactions
- 33. Account Meters Notifications Contact & Directions The App Features
- 34. Money Withdrawal Traveller Stock Prices The App Features
- 35. Daily Activities Notifications My Stocks My FX Glance All settings of Akbank Today Card & Account Traveller Help & FAQ Activity Feed ON Notifies number of daily transactions Balance Meter Selection copied Card & Account Your Credit Card Change Your Account Use this account for ATM cash Change Please note your primary Glance is set to Credit Card See Glance settings for more details Set limit to monitor your spendings The Watch App Settings Your Credit Card Remove credit card
- 36. Traveller • Glance automatically set itself to selected currency conversion and detects the local currency when you are abroad, • User can select another amount to convert with a single tab • The results shows the actual cost: conversion + the banks charges
- 37. Akbank Today Akbank Today NEO 3 520TL Available 3 Akbank Today NEO 80% Available My Stock My FX My Balance ATM CashContactTraveller My Stock My FX Account ATM Cash My Stock My FX Account ATM Cash Not Logged in Semi Logged in Fully Logged in Login States
- 38. • The device did not fully support our login requirements • The Apple recommended designing the login via iPhone but this raised security concerns for personal banking space • Many potential login ideas including fingerprint on iPhone were proposed but each were not aligned with the bank’s security measures • Designing a custom keyboard was the only option for login. Login Challenges
- 39. How could we design an easy way to login? Designing for future devices @nurdeniz
- 40. Keyboard options 1. Select numbers 2. Swipe to select 3. Swipe and tab 4. Scroll to see more 5. Magnifying buttons 1 345641 A X OK
- 41. Card-less Money Withdrawal with iBeacon
- 42. Money withdrawal with iBeacon
- 43. • Are we designing right? • Device Knowledge • Limitations using the device features for the third party apps • Scree size and Watch interface - Displaying the right information at the right time Interaction Challenges
- 44. • http://www.demoapplewatch.com • Guerrilla testing using paper prototypes • Interactive prototype on a phone screen • Use of similar devices for specific test tasks Testing Methods
- 45. Every design has challenges, designing a watch app before the device release was challenging but an excellent journey for myself and my team. The design received great feedback. Designing for future devices @nurdeniz 2015 Midas Award for Innovation in banking "It’s a very thorough design and looks awesome.” APPLE
- 46. No dejes de completar nuestra encuentra online isa.ixda.org/2015/encuesta ¡Muchas gracias! Designing for future devices Nurgul Karadeniz nurdeniz
Hinweis der Redaktion
- ux
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem. Early test
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem. Early test
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- “Good design, when it’s done well, becomes invisible. It’s only when it’s done poorly that we notice it. Think of it like a room’s air conditioning. We only notice it when it’s too hot, too cold, making too much noise, or the unit is dripping on us. Yet, if the air conditioning is perfect, nobody say anything and we focus, instead, on the task at hand.” - Jared Spool 3.
- “Good design, when it’s done well, becomes invisible. It’s only when it’s done poorly that we notice it. Think of it like a room’s air conditioning. We only notice it when it’s too hot, too cold, making too much noise, or the unit is dripping on us. Yet, if the air conditioning is perfect, nobody say anything and we focus, instead, on the task at hand.” - Jared Spool 3.
- “Good design, when it’s done well, becomes invisible. It’s only when it’s done poorly that we notice it. Think of it like a room’s air conditioning. We only notice it when it’s too hot, too cold, making too much noise, or the unit is dripping on us. Yet, if the air conditioning is perfect, nobody say anything and we focus, instead, on the task at hand.” - Jared Spool 3.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Just shortly after the Apple Watch was announced, Akbank gave us a challenging brief. - Be the first bank to launch an app for Apples first wearable device.
- A brief introduction and what I am going to talk about
- We created different states of login due to complexity of logging in on the apple watch. We designed features such as traveler and stocks prices to help users accessing daily information they need from their bank.
- This was the most challenging issue we needed to resolve. After a bit of research we found that most third party apps are designed to login once on iPhone and doesn't require logging in the watch. The Apple’s recommendation was app should not force users to login since it is a personal device. But as for banking this was not an option. After various iteration and solutions we decided to design a custom build keyboard on the watch app
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.
- Withdraw money without using your bank card Use iBeacon - Use SMS where iBeacon is not available An important use for the Apple Watch that we designed for was after research was withdrawing money from an ATM using iBeacon technology. With this technology we can identify users, and allow them to request cash even whilst still in the queue. This innovation means that by the time you stand next to the ATM, the money comes straight out meaning less time wasted, less frustration, and more time to live your life!
- The app designed smarter that if there is an iBeacon installed ATM nearby, it then enables iBeacon feature. It directs users to the cash machine and if there is a problem with the iBeacon connection it switches to SMS code withdrawal which again does not require users card being present.
- Issues with the new technologies. What is the problem: what can we do to help people Everyday we have new devices flooding the market which reach million of users. They provide a potential mountain of new creative, technological solutions; or sometimes they represent a technological flop. The way we design these new products is essential to insure success and crucially: also making it a relevant and a long-lasting solution to a customer problem.