The document discusses the effects of COVID-19 on employees and the current state of trust between employers and employees. It cites data that 50% of employees felt COVID affected them a lot, losing pay or working less hours, and over half report daily worry, stress, or anger. Additionally, only 61% of employees trust communications from employers. The document prescribes that employers listen more than they speak to build trust, be honest about themselves, and seek untapped employee perspectives to better understand what fosters trust.