What is the Two Way Voice feature? What are some of the positives? What are some of the negatives? What are people saying about it? Find out here!

1. Pros/Cons Of 2 Way
Voice Feature
Presented By

2. What It Is
When an alarm goes off in your home, a signal is sent to the central
station. The central station calls your home via a traditional phone line,
whether your home is a cellular or landline connection.
The operator will speak with you over the phone about the alarm event
and ensure the right personnel is sent to your home.
If, for one reason or another, you don’t answer the phone call from the
central station or can’t provide the right verification information (i.e.
verbal pass code), the central station will notify authorities and send
emergency personnel to your home.

3. Cons
• During an emergency, the last thing someone is thinking about is
answering a phone call coming in. This especially true during a fire
emergency when trying to get oneself and the family out of the home.
• When a person goes into panic mode, a telephone ringing will likely send
them into an even greater stress mode – especially when the phone is lost
or in an inconvenient place in the home.
• Sometimes, the phone line may be blocked and a phone call can’t be
made. In this situation, emergency personnel are sent regardless of
whether it is a false alarm or not.

4. Pros
• Provides you with quick help, even when you can’t reach a phone.
• Provides peace of mind knowing that someone is there with you during the entire
emergency event.
• Helps prevent false alarms and costs associated.
• Ensures a faster response time from the authorities.
• User friendly for children and elderly.
• Quick help when any emergency strikes – whether it be a break-in or diabetic shock,
heart attack, allergic reaction, etc.

5. Customer Stories
“One night, our neighbor’s home caught on fire. The fire jumped over to our roof
and began to burn through our home. It was around 1 a.m. when this happened and
both my husband and I were asleep – we slept through the whole thing. Luckily,
someone was coming home from a late night shift and saw the flames on our roof.
They pounded on our door, and though we didn’t hear the pounding, our alarm
system went off and woke us up. My husband made his way to the front door to see
what was happening – when he opened the door, our neighbors were yelling about
the fire. Luckily, an operator came over 2-way voice as we were collecting our
belongings and we told them about the fire. Within minutes, 6 fire trucks arrived on
our street. Without 2-way, we wouldn’t have gotten help as quickly as we did, nor
would we have felt the comfort from the care we were receiving. Two-way voice
kept us calm.”
-NorthStar Alarm Customer