ISO COPLOCO workshop held in Milano 14th May 2014 dealt with building confidence in a Business–to–Consumer relationship, roles and expectations. This is the presentation delivered by Fabrizio Giampietri, Product Requirement & Compliance and Quality Manager, Ikea Italy

1. ©InterIKEAsystemsB.V.2012
1
Safe and Compliant
products from suppliers to
the customer

2. ©InterIKEASystemsB.V.2008

3. QUALITY STRATEGY NOW-2020 AUGUST 2013 PAGE 3
3
“To create a better
everyday life for the
many people”

4. growingIKEA Together
©InterIKEASystemsB.V.2011
9500 articles
developed by IKEA of Sweden

5. growingIKEA Together
©InterIKEASystemsB.V.2011
349 stores in 43 countries in
total

6. Make sustainability part
of our everyday work
6
Sustainable way

7. SMALL
changes
BIG
volume
X
a HUGE
difference
©InterIKEASystemsB.V.2011

8. 1046suppliers

9. growingIKEA Together
©InterIKEASystemsB.V.2011
IWAY started in the year 2000. It is based
on basic values and UN principles for human
rights, environmental protection, legal
compliance, protection of people in
vulnerable positions, the right of good
compensations and decent working hours.
IWAY is a pre-condition for
business

10. We want our customers to feel
confident that the products they
purchase from IKEA are
safe and of good quality
And the supplying is following
ethic rules for all people involved

11. growingIKEA Together
©InterIKEASystemsB.V.2011
Define
requirements
+
IKEA Requirements
=

12. growingIKEA Together
©InterIKEASystemsB.V.2011
The compliance process
Product
development
Production
process
Verify
compliance
Take
Learning's
Define
requirements
One proactive part

13. growingIKEA Together
©InterIKEASystemsB.V.2011
Involvement
Production
process

14. • First deliver gate check
– Supplier and IKEA
•First delivery inspection
•Capture Learnings
Prepare Secure Verify &
Approve
Start up new article numbers
Secure requirements
Production
process
•Production risk ass
•Freez product
documentation
• Elimination of
production risks
• Verifying documents
•First production batch

15. growingIKEA Together
©InterIKEASystemsB.V.2011
The compliance process
Product
development
Production
process
Verify
compliance
Take
Learning's
Define
requirements
One proactive part
& one reactive part……
Detect and
describe
Assessment
Immediate
corrective
action
Define
cause
Corrective
action
Follow-up
Take
Learning's

16. growingIKEA Together
©InterIKEASystemsB.V.2011
Always share and …..
Take
Learning's
To improve and do right
from the beginning

17. growingIKEA Together
©InterIKEASystemsB.V.2011
…but World
is continuously
evolving!

18. growingIKEA Together
©InterIKEASystemsB.V.2011
Customers always
have the right to functional,
durable and safe products
with an affordable price.

19. 당신을 감사하십시오
Tack
Thank you
谢谢
Grazie