1. ShortMaze Optimize Resource Utilization Presented by: For: Date, Location

4. Service Desk Impact on Busine$$ Confidential and Proprietary to 01Tracks

6. ShortMaze in action: Incident Lifecycle Confidential and Proprietary to 01Tracks Incident Details Communication RFC * * Request for Change Change Management Response ^ Configuration Management Database Configuration Details Reports Resolution Details Management Information

7. Objectives & Goals of ShortMaze

8. ShortMaze Features Confidential and Proprietary to 01Tracks

9. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks

10. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks

11. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks * SLA: Service Level Agreement

12. ShortMaze Features (Cont’d) Confidential and Proprietary to 01Tracks

13. 01Tracks’ Clients Confidential and Proprietary to 01Tracks

15. Confidential and Proprietary to 01Tracks