LRMG is a Performance Agency based in South Africa that empowers people to \'dream it ... believe it ... do it!\' through management consulting, skills development, people technology and e-learning.
3. Dream it ... believe it ...
do it!
Nelson Mandela, Michelangelo and Dr Martin Luther King all had something magical in
common. They stood among the greatest of men, yet they towered above their peers
with their extraordinary vision and drive to realise their deepest aspirations. These men
all shared something pivotal: they all had a dream, not just a plan. And beyond their
dream, they made it happen, they reached their greatest goals and overcame adversity
to, quite simply, do it!
We at LRMG also have a dream. We dream of empowering people and organisations to
realise their greatest potential, and we believe our Xperience will propel all to reach their
goals. We’re passionate about helping you give shape to your aspirations and providing
you with the tools to realise them.
“There are those who work all day. Those who dream all day. And those who spend an
hour dreaming before setting to work to fulfil those dreams. Go into the third category
because there’s virtually no competition.”
Steven J. Ross
The LRMG Xperience
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4. Our Xperience
Definition of experience: “An event or occurrence which leaves an impression on
someone. > Encounter or undergo (an event or occurrence).> Feel (an emotion
or sensation).” Oxford English Dictionary
“Experiences are a distinct economic offering that cannot be seen as
interchangeable with goods and services – experiences are different, they
are memorable and personal and they are revealed over time. The first
dimension of an experience is that it involves participation from the people
involved – this can be active or passive. The second is that experiences
create a connection, which creates either absorption or immersion
of participants. Memorable experiences are themed, they harmonise
impressions with positive cues, eliminate negative cues, mix in memorabilia
and engage all five senses.”
(B. Joseph Pine II and James H. Gilmore. Welcome to the Experience Economy: Harvard
Business Review. July - August 1998. Pp 97-105.)
We are a Performance Agency that creates memorable
Xperiences in management consulting, learning, talent and
people technology. We empower people to dream it ... believe it
... do it!
The LRMG Xperience
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5. Our Performance
A
t this point we hope you’re wondering how we realise dreams and what we do
to create Xperiences. It all begins with being different – we are the Performance
Agency. Our ‘performance’ element comes from our management consulting
and learning capability, which ensures that we empower organisations with the essential
tools to reach their performance dreams. Our ‘agency’ aspect relates to the creativity,
‘blow-up-the-box’ thinking and unique flair that we thread through everything we do.
And, quite simply, that’s what we are.
We believe that there are two essential components to optimising people performance.
Firstly, the work environment needs to be conducive to good performance. This means
that the culture, processes, information and resources are all appropriately aligned within
the organisation. The second component is a readiness to perform. Your people need to
be motivated, knowledgeable and skilled, and they need the appropriate capacity to do
their job best. When these two components come together, great performance is not
just inevitable, it’s guaranteed.
Now that you know what we are, you probably want to know what our Performance
Agency Dream Team can do for you. We grow minds, fully engage employees,
optimise performance, develop critical competencies, make learning accessible,
provide edutainment and, most importantly, develop people, so that individuals and
organisations (like yours) reach their greatest performance potential and beyond.
After many years in the business (we’ve been around since 1997!), we’ve discovered
how to unlock the extraordinary in your people.
The LRMG Xperience
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6. Management Consulting
Xperiences
Our people partner with yours to gain
an intimate understanding of your
organisation. We assess where you are
and we discover where you want to be.
Then we carefully strategise an Xperience
personalised to your unique requirements
that is guaranteed to deliver
performance results.
The LRMG Xperience
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7. Our consulting Xperiences include the Our retention Xperiences include the
formulation and implementation of: formulation and implementation of:
„ Organisation strategies. „ Talent management strategies.
„ Culture alignment strategies. „ Succession planning strategies.
„ Culture surveys. „ Reward and incentive scheme
management.
„ Change management strategies.
Employee alignment and retention are vital in
„ Employee engagement strategies.
keeping your organisation successful. However,
„ Employee engagement surveys. your focus cannot begin and end with just
„ Performance management strategies. this group. To complete the bigger picture of
your organisation’s effectiveness, you need
„ Skills audits.
to ensure that all stakeholders are engaged
„ Assessment centres. with your vision and mission, have a thorough
„ Job and competency profiling. understanding of where you’re going, and are
on the journey with you every step of the way.
Excellent people are valuable assets to all
companies. Retaining your people with the Our stakeholder Xperiences include the
essential skills, talent and know-how is the formulation and implementation of:
final piece that completes your people puzzle.
That’s why we put together people retention „ Stakeholder engagement strategies and
strategies to ensure that you keep the right education.
people in the right seats, empowered to „ Stakeholder/Investor/Consumer education.
perform. Over the past 13 years, we have successfully
implemented our consulting solutions across
more than 90 accounts. The fact that these
clients keep coming back to work alongside
us in moving their organisations to greater
heights attests to the impact of our consulting
Xperiences.
The LRMG Xperience
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8. Learning
Xperiences
To get the best out of your talented employees, you need to ensure
that they are constantly growing and developing, and that they
are being inspired. That’s why we deliver experiential learning that
lasts. Our Xperiences are crafted to address your real organisational
challenges and enable you to achieve positive, measurable results
from your learning spend. We use our finely tuned services and
world-class learning products to stage transformational learning
Xperiences that leave an indelible mark on both your people and your
organisation’s performance.
Our Xperiences range from learning strategy formulation and the
technology required to inform and enable your learning strategy, to
the modular content and learning Xperiences necessary to drive
just-in-time, personalised learning.
The LRMG Xperience
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9. Our Solutions
Learning Consulting Xperiences Facilitated Learning Xperiences
We offer the following expert solutions: Our facilitated learning Xperiences are short,
sharp and powerful. They engage and energise
„ Learning strategy design: We work closely
people and allow them to practise and refine
with you to understand your organisation’s
their skills, leaving them feeling enabled and
strategic direction. Then we create an
empowered. We encourage the generation
aligned people development strategy,
of new ideas, and discover how to apply this
geared at enabling you to realise optimal
thinking in the context of their day-to-day
people performance.
work.
„ Learning academy design: Our
„ Types of Xperiences:
consultants will work hand-in-hand with
you as you shape and mould strategy ƒ Pure Xperiences: Learning content
to more effectively implement learning that is universally relevant to learners
through an academy model. in any organisation or industry.
„ BBBEE scorecard: Our specialists will ƒ Real Xperiences: Learning content
assist you in ‘demystifying’ the skills that is tailored to include organisation-
development element of the DTI specific scenarios, systems,
scorecard, and will help you find the procedures and target audiences.
most effective learning solutions to ƒ Certified Xperiences: Learning
develop your black talent. content that is aligned with unit
standards and accredited.
Learning Xperiences
ƒ Business simulation Xperiences:
Our learning Xperiences are themed and Learning through world-class
branded to excite and engage your people business simulation packages that
from beginning to end (that’s why we call this are contextualised to your business
edutainment). They combine self-directed, challenges.
technology-based learning with the power of We currently stage a broad spectrum of unique
personal interaction and collaboration to both learning Xperiences for a variety of clients, from
educate and empower participants along their government and blue-chip organisations right
learning journey. We thread sensory stimulants through to small and medium enterprises.
through our learning experiences to ensure that
the one thing people won’t be, is unaffected.
The LRMG Xperience
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10. eLearning Xperiences ƒ GlobalEnglish: Web service that
delivers personalised instruction
Self-directed learning is a fantastic way for your to develop business English and
people to be in control of their development communication skills.
progress while enhancing their performance.
They can access their Xperience anytime
from anywhere, so that they are completely Collaborative Learning Xperiences
empowered through the process. This type of
learning is cost-effective and produces great Many people learn best from, and with, others,
results. so that more and more people are turning to one
another to learn. We have adopted a new and
„ Self-directed learning options:
exciting method of learning, the collaborative
ƒ Formal learning: Learners are directed learning Xperience, which encourages dialogue
via a structured mix of eLearning, self- between participants after learning.
study, reference material learning,
reflection exercises and video learning. Our collaborative learning platforms provide
This solution allows your people your people with the opportunity to engage
to learn at their own pace towards in knowledge sharing and social learning. Our
reaching their set goals, while the platform allows them to exchange factual,
Xperience unfolds through their meaningful and relevant information. The result
interaction with the material. is that they keep the Xperience alive and create
new impactful learning.
ƒ On-demand learning: This learning
allows your people to search for Our learning Xperiences incorporate several
what they want, when they want it – settings for collaborative learning:
ensuring that they have the tools they
„ Structured conversations: Talking about
need at their fingertips in order to
common goals and shared problems in
perform in the workplace.
order to create collective learning synergy.
To ensure that our self-directed learning
„ Communities of practice: People work with,
Xperiences contend with the best in the world,
learn from, and help one another to achieve
we offer exclusive distribution and have the
organisational goals.
most extensive selection of eLearning material
available internationally. „ Coaching and mentoring: Workplace
guides initiate conversations and provide
„ Our content partners include industry
wisdom and advice.
leaders:
„ Social learning: Wikis, blogs and
ƒ Skillsoft: End-user, IT skills, soft and
collaborative online platforms that keep
business skills.
participants ‘connected’ and enable
ƒ Harvard Business Publishing: knowledge sharing.
Leadership and management skills.
ƒ Books 24x7: The world’s leading
online books solution.
ƒ Coastal: Medical and SHE (Safety,
Health and Environmental)
competencies. The LRMG Xperience
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11. Accreditation Xperiences Our Xperience can be delivered in the
following formats:
In order to ensure that the overall quality of
learning and assessment in South Africa is „ eLearning: Deployed via CDs/intranet /
maintained at a consistently high level, the Internet/mobile devices.
South African Qualifications Authority (SAQA) „ Paper-based:
recommends that all corporate learning
ƒ Facilitator, learner and assessment
departments be accredited by the relevant
guides.
Education & Training Quality Assurance Bodies
(ETQA). ƒ Visual aids.
ƒ Quick reference guides.
Our team of accreditation consultants will work
with you to obtain your accreditation insignia „ Performance support tools.
and to make it work for your organisation. You’ll
be able to maximise both your BBBEE scorecard To create our unique Xperiences, we use the
points and skills development grants, while following tools:
offering learning that is nationally recognised. „ Worldwide Instructional Design System
(WIDS).
Our offerings: „ Adobe Flash.
„ Provider accreditation. „ Adobe Dreamweaver.
„ Programme approval. „ Adobe Presenter.
„ Assessor and moderator training. „ Adobe Captivate.
„ Accredited content development. „ Adobe Photoshop.
„ BBBEE consulting for skills development. „ Adobe Illustrator.
„ Adobe InDesign.
„ Epiplex.
Customised Courseware Xperiences
„ Articulate.
We know that one size doesn’t necessarily fit We align the Xperience with your existing
all – your organisation has a unique shape and technology platform, and have worked with
specific growth goals. That’s why, when it comes Saba, SumTotal, Moodle, EKP, Oracle and
to learning material, we understand that you need Cornerstone, among others.
something special. We personalise and mould your
organisational knowledge into material to suit your
unique needs and your brand identity.
We offer customised Xperiences to improve
your people’s individual performance:
„ Induction/On-boarding/Orientation
programmes.
„ Process training programmes.
„ Product training programmes.
„ System training programmes.
„ Role-based training suites.
The LRMG Xperience
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12. Learning Resource
Xperiences
We’re the world’s largest
provider of video/DVD
content, and hold exclusive
relationships with
leading international
video/DVD producers.
The LRMG Xperience
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13. Visual Xperiences The following digital file formats can
be provided: Windows Media, Flash,
Our visual Xperiences include inspirational and QuickTime, VCD and MPEG.
motivational stories, documentaries, dramatised
tales and case studies that are accompanied by „ Playback via the Internet: This medium
comprehensive facilitator and learner guides – is available for organisations that want
adding the magic of visuals, audio and personal individuals to view the content in their
experience to your learning. own time from any computer. Employees
can watch training material at their own
pace, pausing and resuming at their
Our visuals division specialises in experiential
convenience.
‘off-the-shelf’ training resources from our
vast library. We cover subject matter for:
Academic Xperiences
„ Human Resource Development (soft skills).
„ Safety, Health, Environment, Risk & Quality Our people Xperiences go beyond public and
(SHERQ). private sector organisations - they extend into
„ Education (tertiary institutions, libraries, the academic arena, equipping professionals
schools). of the future for their careers. We have access
to world-class library material that we shape
Our subject matter will:
to suit your students’ needs, allowing them to
„ Energise and engage your staff. enjoy an excellent learning Xperience.
„ Enhance leadership potential.
„ Increase communication skills and team Our learning content is:
effectiveness. „ Generic.
„ Keep you compliant with government „ Customisable.
mandates. „ NQF-aligned.
„ Save time and money through improved „ Vendor-approved.
efficiency.
We cover the following subject matter:
„ Demonstrate best practices.
„ Desktop applications (e.g. Microsoft Office,
„ Motivate people.
operating systems, etc.)
„ Coach people.
„ IT and certification (e.g. CompTIA, Microsoft,
„ Keep new learning alive. C++, etc.)
„ Keep up with organisational trends and „ Organisation and professional
thinking. development (e.g. communication,
finance and accounting, basic business
Our delivery options include: skills, etc.)
„ Crisp (e.g. decision making, change
„ Standard DVD: This delivery approach fits
management, etc.)
neatly with existing infrastructure and
therefore remains a preferred medium Our excellent learning resources empower you
that fits seamlessly into your training to enhance your employee knowledge and
programme. wisdom. Through great learning, your people
will remain effective and engaged, ensuring
„ Streaming: Alternate digital file formats
your organisation reaches great heights.
for organisations that wish to deliver
visual content via their own intranet. The LRMG Xperience
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14. Technology
Xperiences
We know that technology platforms are the
future of effective talent management. That’s
why we supply world-class systems that will
help you keep your finger on the pulse of
your talent management practices.
The LRMG Xperience
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15. Talent and Learning Management Virtual Classroom
Systems
„ We also provide a virtual classroom
„ We are the leading providers and solution, Saba Centra. Centra is a web-
implementers of world-class Talent and based solution that enables online
Learning Management Systems (LMS). learning that combines interactive virtual
Our technology solutions cover the full training classrooms, online meetings and
spectrum of talent management practices webinar platforms. Our clients use Saba
– learning, talent, performance and reward Centra for a broad range of organisation-
management. critical initiatives, including:
„ We are the proud exclusive partners of three ƒ Enterprise software rollouts.
Gartner-recognised people management
ƒ Compliance training.
technologies:
ƒ Sales training.
ƒ SumTotal Enterprise Suite.
ƒ Product training.
ƒ Saba Systems.
ƒ Collaboration.
ƒ Enterprise Knowledge Platform (EKP).
ƒ Informational web seminars for
„ We have an exciting hosted offering in the
prospects.
form of Talent 2.0, which is a software-as-a-
service product provided by SumTotal. ƒ Ad hoc meetings for troubleshooting
and problem solving.
„ We have successfully implemented over
40 learning management systems for Our learning and technology Xperiences have
large and medium organisations in Africa. proved to be successful across our large and
growing client base.
Authoring Tools
ITManiaX
„ We also provide clients with authoring
tools and capability to develop their own „ We create memorable learning Xperiences
content through the leading rapid content in Information Technology. ITManiaX
development technologies: improves performance so that people
who wish to advance in the IT field are
ƒ Epiplex: A generation 3 simulation
empowered to ‘dream IT ... believe IT .. do
building technology.
IT!
ƒ Toolbook: A content authoring tool
„ This innovative solution is an end-to-end
(also part of SumTotal technology).
service assessor, is skills-based, develops a
ƒ Saba Publisher: A content authoring suitable course plan, and ensures support
tool (also part of Saba technology). and resources throughout the process
towards certification.
The LRMG Xperience
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16. Our Clients
We’ve been meeting and „ ABSA Bank „ Mr Price
„ Airports Company of „ Murray & Roberts
exceeding our clients’ South Africa (ACSA)
„ Nelson Mandela
„ Auditor-General Metropolitan University
dreams since 1997.
„ Barclays Africa „ Nedbank
„ British Petroleum (BP) „ NMMU Business School
But you don’t have to
„ Bytes Technology Group „ Old Mutual
take our word for it „ Capitec Bank „ PriceWaterhouse Coopers
„ Chevron „ Rio Tinto
when it comes to our
„ Coca-Cola „ Safcor Panalpina
guarantee - here are „ Comair „ Sanlam
„ Dimension Data „ Sasfin
(just a handful of) our
„ Discovery „ Sasol
clients that keep coming „ Engen „ SA Sugar Association
„ Exxaro „ South African Social
back for more: Services Agency (SASSA)
„ Human Rights Commission
(SAHRC) „ State Information Technology
Agency (SITA)
„ Independent
Electoral Commission (IEC) „ Telkom
„ Independent Directorial „ The City of Cape Town
Commission (IDC)
„ The Department of Education
„ Independent
„ Tshwane University of
Development Trust (IDT)
Technology
„ JD Group
„ University of Johannesburg
„ Kumba Iron Ore
„ University of South Africa
„ Medscheme (UNISA)
„ Metropolitan „ University of the Free State
„ MTN (SA & Africa) „ Vodacom
„ MultiChoice „ Volkswagen SA
The LRMG Xperience
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17. Our Clients’ Xperiences
Goverment: Enver Daniels Wits Enterprise: Dr Johan Swanepoel
(Chief State Law Advisor) (Short Course Manager)
“We were considering the fundamental overhauling “I hold LRMG in high regard due to their
of the way in which the Government of the Republic professionalism and service.”
of South Africa is provided with high quality, reliable
and professional legal services, so we turned to Auto Trader: Ronelle James
LRMG for assistance. We were impressed with their (HR Manager)
professionalism and ability to discern problems and “The expectation was met by LRMG. The Return
to identify solutions. I still consult LRMG’s reports on Expectation capability was exceptional.”
and find the conclusions reached then to be as
relevant today.” MTN South Africa: Cornell Amorium
(Learning and Development Consultant)
SITA: Mavuso Msimang (Former CEO) “The LRMG team added lots of value. They
“In working with LRMG, their professionalism was gave extra ideas, resources and general
evident in their innovative strategies, and in their recommendations. They go over and above
deft execution. The delivery of the consultants’ normal expectations.”
intervention received the overwhelming
endorsement of my staff. We were left with the ABSA: Dolly Sathekge
abiding memory of a focused and engaging (Divisional HR Business Partner)
professional company, passionate about their
“The LRMG team is highly competent and
business and ours.”
professional. Unlike other providers they ensure
their services are aligned to clients’ needs and
MTNSP: Jacqui Kromberg continually access client satisfaction.”
(Senior Manager: Learning Solutions
Management)
Sasfin Bank Limited: Naseema Fakir
“Thank you so much for completing the project (Group HR Manager)
I described to you last minute, in record time
“LRMG has been a true partner is assisting Sasfin
and with no mistakes. I really appreciate your
to pilot their exciting new mentorship programme.
attention to customer service and the quality of
Their ready assistance, depth of experience, and
the work, as well as the urgency you and your
ability to understand our organisation and its
staff exhibited. It’s been a pleasure working with
needs , has proved invaluable in making the
you and I look forward to many more happy
programme a success. I have found them to be
customer service experiences.”
professional and accessible: to my HR team,
mentors and mentees alike. Most importantly,
Volkswagen South Africa: Lisa Wilmot there has been positive feedback from participants
(Production Academy Manager) regarding their ability to relate to the individuals
“LRMG helped us with our strategy and has helped on the programme. I would recommend their
VW to become the benchmark in the industry.” services unreservedly.”
The LRMG Xperience
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18. Our Dream
To positively shape the
future of people and
organisations.
The LRMG Xperience
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19. Our Empowerment
Profile
LRMG is dedicated to empowerment and we are 51% black-owned. We have a certified
AAA Empowerdex rating, and are a Level 2 contributor to BBBEE as per the DTI’s gazetted
Codes of Good Practice.
LRMG is also dedicated to empowering women in the workplace, and was nominated
as a finalist in the ‘Top Women Awards 2010’ for excellence in business and industry.
Our shareholding
51% 49%
51% Black-owned
49% Other
The LRMG Xperience
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20. LRMG001/21/03/2011
Did you know?
In the spirit of living the dream, this document was put together
by our in-house Design Studio and Marketing Department.
Major contributors:
Joanne Sharpe, Marketing and Brand Manager
Joanne was involved in reworking our brand messaging and carefully
crafted all the copy. She threaded her love for language and passion
for words through each page that you have turned along the journey.
For any further marketing information, contact her at:
joannesh@lr.co.za/+27 87 941 5764.
Carica Cox, Graphic Designer
Carica wove her creativity, talent and keen eye for detail through every page that you’ve
travelled along this journey. She’s a sensitive and sensational designer who adds a touch of
magic to every layout that crosses her path. As Carica continues to blend learning material and
art with her unique style, she yearns for more challenges. So why not add your Xperience to
ours and allow her to bring out your greatest creativity.
For more information, contact:
Joanne Sharpe (Marketing and Brand Manager) East Africa, Kenya:
Tel: +27 87 941 5764 ; E-mail: joannesh@lr.co.za Tel: +254 20 367 3612
Cell: +27 83 347 3667 Fax: +254 20 367 3230/1
Wilson Business Park, 2nd Floor – Block
Johannesburg: Bravo, Off Langata Road.
Tel: +27 87 941 5764 PO Box 856-00606, Nairobi, Kenya
Fax: +27 87 942 2098/9
International callers: +27 10 590 5764 LRMG has a certified AAA
3rd Floor, 34 Whiteley Road, Empowerdex rating and is a Level 2
Melrose Arch, 2196 contributor to BBBEE as per the DTI’s
PO Box 98, The Woodlands, 2080 gazetted Codes of Good Practice.
Cape Town: Visit our website: www.lrmg.co.za LRMG Performance Agency
Tel:+27 21 200 5764 dream it ... believe it ... do it!
Fax: +27 21 448 6377
Park Building, Black River Park, 1 Fir Street,
Observatory, 7925
PO Box 13095, Mowbray, 7705
The LR Management Group (Pty) Ltd. Company Registration Number: 1997/005978/07 | VAT Number: 4390166686
