1. Mr Nkululeko Khumalo
I.D 9201285820085
Contact Details
084 894 3387
Alternative contact details
072 946 7771 / 0722588667
Lulekokhumalo@yahoo.com
LinkedIn Nkululeko-khumalo/55698-baaaaa
CURRENT OCCUPATION : LIFE INSURANCE CONSULTANT
POSITION : POLICY SERVICE AGENT
COMPANY DETAILS : FIRSTRAND LIFE ASSURANCE
GROUP (ltd)
Responsibilities:
• Drive significant growth and profitability in the context of cost
management
• Manage costs / expenses within approved budget to achieve cost
efficiencies
• Deliver exceptional service that exceeds customers' expectations
through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing,
application procedure, processing and timelines in order to drive and
achieve relevant product and service targets
• Ensure all communications with clients are professional, resulting in
compliments. Ensure client investigation deadlines are met and
consultant keeps the client continually in the loop
• Provision of an efficient administration service through careful and
timorous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Ensure efficiency of service productivity and performance in Call Centre
• Ensure that all issues or feedback arising out of client contact be
accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve
business results

2. ACADEMIC HISTORY
UNIVERSITY OF JOHANNESBURG – NAIONAL DIPLOMA IN Human Resource
Management
Major Subjects : Business Management
: Human Capital Management
: Management of Training
: Employment Relations
DISTINCTIONS OBTAINED : 16
Academic History
Mlokothwa High School Matric Certificate (2006-2009)
Subjects : English (Home language)
: Isi-Zulu 1st Additional language
: Life Orientation
: Accounting
: Economics
: Business Management
: Mathematics
Durban University of Technology Diploma in Business Management 2010
Major Subjects : Introduction to Business Management
: Human Resources Management

3. WORK EXPERIENCE
ACADEMIC TUTOR (2014 Jan- 2014 DEC)
 Assisting students with academic development
 Preparing weekly learning outcomes
 Presenting tutor reports
 Mentorship
 Invigilating and marking of assessments
EDCON RETAIL STORES
 Approaching customer needs
 Assisting management maximising sales and profitability
 Operating till systems and cashing up
 Attending to customer enquiries
 Product development and expressing its benefits
 Constantly replenishing sales display areas
 Keeping the store organised
 Payment processing e.g. cheques and credit cards
 Identifying trends in complaints
 Replenishing stock on shelves
 Putting up promotional posters and material for sales
Leadership Roles and Experience
 Appointed English Academy vice chairperson of the language
development of the school (Regional and Sartorial district) -2008
 Appointed English Academy chairperson for the Communication
development of the rural city of Nongoma (KZN)-2009
 Assistant coordinator at the global conversion summit
 Appointed as the task team coordinator at Edgar’s store’s – July
2014
 Appointed as the Deputy SRC during my matric year 2009
 In-service training consultant at the momentum group
 Member of the accounting organisation at the university
 Chairperson of the basic education development project
 Community engagement and development

4. Professional Competencies
 Assimilating and applying new data
 Tenancy and flexibility
 Fundamentals in business functions
 Excellent communication (oral presentations)
 Good interpersonal skills
 Clear conceptual
 Administration
 Problem-solving
 Decision making
 Research methods
 Negotiation and collective agreements
 Practical work ethics
 Microsoft Package
Personal Attributes, Skills and Knowledge
 Emotional intelligence and objectivity
 Reflexive information management
 Mentoring and coaching fundamentals
 Psychomotor and affective skills
 Practical implementation methods
 Creativity and innovation
 Systems thinking and integration
 Networking( establishing and maintaining assertive networks)
 Technical and cognitive abilities
Career objectives
I seek to obtain a specialised degree or master’s qualification in leadership for
performance and change. My second best interest and passion is to obtain an
honours award in client management and customer services for my long term
personal investment so that it may validate me as worthy to starting up and
managing my own business at a global economic level.