This document provides guidance on proper etiquette and protocol for executive secretaries. It discusses that secretaries are often the first impression for a company and should dress professionally and be polite, discreet, and respectful. The document outlines rules for maintaining appropriate relationships with supervisors and coworkers. It emphasizes the importance of honesty, initiative, listening skills, and following proper etiquette like greeting others respectfully and maintaining good hygiene and behavior in the workplace.

1. BEHAVIOR OF THE SECRETARY
AND ETIQUETTE AND
PROTOCOL
TEACHER : MC MILLAN, PATRICIA
MEMBERS : TERÁN MARCHÁN, MILAGROS
GUIDOTTI OLIVERA, ANTONELLA
COURSE : ENGLISH
CAREER : EXECUTIVE SECRETARY
CYCLE
:V
TURN
: NIGHT

2. BEHAVIOR OF THE SECRETARY
THE SECRETARIES ARE, IN THE
MAJORITY OF CASES, THE FIRST PEOPLE
TO GREET CUSTOMERS OR GUESTS,
AND THEREFORE PROVIDE THE FIRST
PRINT IMAGE OR WHAT MAY BE THE
COMPANY.

3. RULES OF A SECRETARY
A SECRETARY SHOULD BE
• EFFICIENT, DISCREET AND RESPECTFUL
• YOU SHOULD DRESS WELL AND, AS FAR AS POSSIBLE, BE NICE, AND
WHY NOT LOOK ATTRACTIVE.
• YOU SHOULD AVOID CHANGING TOO FLASHY OR EXTRAVAGANT.
• YOU SHOULD KEEP A PROPER MAKEUP AND HAIR.

4. • MUST BE FRIENDLY BUT IMPERSONAL RELATIONSHIPS WITH YOUR
BOSS.
• MUST GET ALONG WITH YOUR CO-WORKERS, BUT WITHOUT
HAVING TOO MUCH PERSONAL RELATIONSHIPS THAT CAN LEAD TO
MISINTERPRETATIONS HAVE.
• MUST BE DISCREET AND PRUDENT, AND NOT REVEAL
CONVERSATIONS OR OTHER INFORMATION YOU CAN LISTEN TO
THE VARIOUS MEETINGS OR CONVERSATIONS IN WHICH IT IS
PRESENT.

5. GOLDEN RULES OF GOOD SECRETARY
• HONESTY AND ETHICS: AS A CHANNEL OF COMMUNICATION
BETWEEN THE HEADS OF THE COMPANY, HAVE ACCESS TO
CONFIDENTIAL DOCUMENTS.
• SPIRIT OF SERVICE: AS SECRETARY, HAS BEEN HIRED TO "HELP OUT“,
AND LIGHTEN THE WORK OF HIS SUPERIORS. THEREFORE, YOU
SHOULD TRY TO BE HELPFUL AT ALL TIMES.

6. • ABILITY TO LISTEN AND COMMUNICATE:
LOCKED IN THEIR OFFICES, THE HEADS
DO NOT USUALLY HAVE TIME TO
CONNECT WITH THE CONCERNS OF
THEIR WORKERS AND CUSTOMERS. THE
SECRETARY TURNS INTO A KIND OF
SUGGESTION BOX THAT INCLUDES
PERSONAL OR COMPLAINTS FROM
CUSTOMERS, FOR, WITH TIME AND
TOUCH, FORWARD IT TO HIS SUPERIORS.
• INITIATIVE: SECRETARY MUST TAKE THE
INITIATIVE AT ALL TIMES AND NOT WAIT
IDLY BY THE ORDERS OF HIS BOSS

7. ETIQUETTE AND PROTOCOL
RESPECT AND CONSIDERATION PLAY AN IMPORTANT ROLE IN THE
VICINITY OF THE SECRETARY OF SUCCESS.
• THE LABEL IS BASED ON THE RULES OF DECORUM THAT GUIDE
AND GOVERN HUMAN BEHAVIOR.
• THE PROTOCOL PREVIOUSLY UNDERSTOOD ONLY AS PART OF THE
OFFICIAL, CEREMONIAL AND DIPLOMATIC RELATIONS.

8. • THE PROTOCOL IS THE ETIQUETTE IN
PROFESSIONAL RELATIONSHIPS IN A
GLOBALIZED WORLD, MODERN
TECHNOLOGY IN WHICH WE LIVE TODAY.
• PROTOCOL IMPROVES THE BUSINESS IS
NOT ONLY BETWEEN THE COMPANY AND
EXTERNAL CUSTOMERS BUT ALSO WITHIN
IT, IMPROVING PERSONAL RELATIONSHIPS
WITH CLIENTS AND COWORKERS.

9. ALL FUNCTIONS OF THE SECRETARY THE TREATMENT AND PERFORMANCE
WILL BE THE SAME AS EDUCATION IS CONCERNED:
• GREET EVERYONE IN YOUR ENVIRONMENT, BUT WITH "GOOD MORNING OR
GOOD AFTERNOON" BUT NOT "GOOD" AS CLAIMED BY THE PLAIN-CALLED
"MODERNITY.“
• SAY "SIR" OR "MA'AM" AFTER GREETING OR ADDRESSING A CUSTOMER, AS
APPLICABLE.
• TRY TO "YOU" TO ALL THE PEOPLE AROUND THEM BUT THEY ARE YOUNG,
ESPECIALLY IF THE BOSS IS YOUNG AND HANDSOME FORTIORI.

10. • DO NOT TRY TO "YOUR" CUSTOMERS WAIT YOUR PERMISSION.
• DO NOT CHEW GUM LET ALONE MAKE BALLOONS IN FRONT OF OTHERS.
• DO NOT KISS CUSTOMERS, BOSS OR COWORKERS. SIMPLY GREET WITH
POSITIVE ENERGY AND GOOD HUMOR.
• DO NOT SMOKE, EAT OR DRINK, NO TOUCHING UP HER MAKEUP IN
PUBLIC.
• ARRIVE AT YOUR CENTER ARRANGED WORK AND GOOD PERSONAL
HYGIENE.