1. United International University
Case study on: Boeing Airlines
Course Name: Change Management
Course Code: HRM-4365
Submitted to:
Farhana Rashid
Assistant professor
School of Business
UIU
Submitted by:
Khan Mohammad Nahian
Md. Tanvir Islam
Md. Muddasir
Md. Ifaz Al-Hossain
Sahadat Hossain
111 103 118
111 103 017
111 103 018
111 093091
111 102 017
Group name: Invincible
Date of Submission: March 2, 2014

2. Answer. 1.
1. The president of Boeing, didn’t renew the contract with the labor union, which was
essential to carry out the change. The pilot also had lack of commitment as he should
take an initiative about the two idle engines.
2. The maintenance men didn’t have enough time to check four engines.
3. There was ineffective or inefficient division or allocation of tasks or responsibilities.
4. There was lack of bottom up communication.
5. The director of operations was not aware to revise the present procedure and extra
maintenance men.
Answer 2.
1. The president should not renew the contract with labor union, which is an unintended
change. This is because there will be still two idle engines, which will lose their customer
as well as profit. To increase the commitment of pilot, the president should motivate
and encourage them regularly.
2. The president should also immediately increase the time to check the four engines or
increase mam power.
3. The task or responsibilities must be more specific, which is partially intended change.
4. An orientation program can be carried out to give the employees a more clear view
about how to pass necessary information from bottom to up.
5. The president should fire the director of operation and hire a new, more competent
director of operation, which is an unintended change.