1. Nirupama Ragunathan 23, CranesWater,Hayes, London-UB 35 HW
Nirupama.Ragunathan@cognizant.com Mobile:07405351673
Summary:
 9+ years of experience as a Product Owner, Business Analyst, Business Change
Manager, Consultant across various sectors like Media, Lifesciences, Retail,
Healthcare, Travel, E-commerce.
 Extensive experience working in various Agile methodologies Like Scrum,
Kanban, TDD, XP in local and distributed environment. Strong experience of
setting up agile Backlog, while identifying need and create a fusion of different
approach to achieve goals and target.
 Passionate about the use of cutting-edge tools to improve productivity and making
process more fun than compliance. Worked extensively on tools like JIRA, TFS.
 Experience in creation of BDD script using Specflow along with a
tester/Developer.
 Experience in analyzing and converting business requirements to functional andnon
functional requirements.
 Well versed in designing various Use Case Diagrams, Activity Diagrams, and Sequence
Diagrams using UML modeling tools such as Rational Rose.
 Extensive experience in documenting existing process, analyzing Business Requirements,
working with Requirements Traceability Matrix.
 Actively participated in all stages of Software Development Life Cycle and Testing Life
Cycle and was involved in all the dimensions of in Software design.
 Experience in various testing phases like System/Integratio/Regression/User Acceptance
Testing (UAT) and Manual testing (GUI Testing, Field Validation Testing, Functional
Testing) of UI and Web Applications.
 Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing
them for quality assurance. Tracking defects and interacting with team members in fixing
errors.
 Excellent communication and presentation skills. Experience working with business users
as well as senior management
 Admirable experience in working together with end users, business representatives and
the IT community to deliver efficient and cost-effective products that meets the needs of
the business.
Certifications Done:
 Infosys Certified professional With B+ Grade in Open Systems
 Infosys Certified Tester With B+ Grade
 Cognizant Internal CSQA Certification.
 Cognizant Internal Agile-Scrum certification
 Cognizant Internal Healthcare Management Certification
 Cognizant Internal Medical Management Certification
 AHM-250 Certification
 Level-1,2certification in Life sciences
 Level 1 Certification in broadcast systems
 Brain Bench Certification on Customer Requirements Analysis
 Brain Bench Certification on RDBMS concepts

2.  Brain Bench Certification on Software Testing
 Brain Bench Certification on OO Concepts
Achievements:
1. Thanks Award from Sky for being a valuable member of the program
2. Award from AstraZeneca for successful management of the AZIA migration
3. Associate of the month award from Cognizant.
Projects Experience:
Name: British SKY Broadcasting: Strategic Rights Management
SKY is undergoing a massive strategic program to replace their existing content rights
Management and the Finance system for Movies, Sports and Entertainment to a new customized
third party product. The existing rights held as deals and the finance information in the current
system needs to be migrated to the new system. The team consisted of SKYs own scrum teams,
third party vendors. Initially joined the program as a Business analyst for 2 scrum teams and later
got elevated as a Product owner for one of the work streams
Responsibilities:
As a product Owner:
• Working closely with stakeholders in commissions, acquisitions, scheduling, digital,
finance and legal, to efficiently gather and analyze business requirements for a new
rights management and programmer information system for linear and digital (VOD, 7-
day catch-up, mobile, internet) media.
• Responsible for the complete content life cycle workflow definition across different
teams like the content rights acquisition/traffic/linear scheduling/VOD
scheduling/finance.
• Gap Analysis to understand the current process(AS-IS) and identify, define the future
state (TO-BE).
• Requirements for the new system are captured as a Requirement catalogue. Involved in
the collection of requirements for the new system using elicitation techniques like
workshops, Survey, document analysis, Prototyping, JAD sessions. Conduct boot camp
sessions with the users to prioritize the requirements using M0SCoW analysis.
• Responsible for the ROI (return on investment) by doing a cost benefit analysis of the
new features in the system which will benefit the users and the program.
• Responsible for the SOW for a third party vendor, which involves gathering the effort
required for the development of a feature in the system, deriving the costings for the
feature, challenge in case the efforts are not realistic, Ensuing that the functional
specification is intact with the business requirements.
• Partnering with multiple business divisions to understand business processes and
automation opportunities while prioritizing projects and resources so as to focus efforts
on initiatives which provide maximum benefits to the business.
• Responsible for prioritization of the production issues, responsible for the complete
release of the fixes in terms of determining the accuracy, solution to the problem,
system/integration testing the same ,release management process for a successful release.

3. • Responsible for training of the users, support team for a release to the production.
Involved in the User group meeting for planning the future states of the program identify
any business change affecting the current phase of development.
• Responsible for creation of CR as per SKY’s template and ensuring that the CR is
prioritized, costed and planned for delivery s per the business priorities.
• Prioritization of the Product backlog Items for the internal scrum teams, signing off the
user stories, participation in the Sprint Review sessions, working closely with Bas in the
scrum team to create user stories.
• Complete ownership of the User Acceptance testing in terms of creation of the UAT
plans, UAT test scenerios/workflows for go live sign off criteria.
• Support of finance moth end/Year end and external audits.
As A Scrum BA:
• Worked closely with Product Owners to manage the Product Backlog in terms of creation
of user stories using INVEST approach and working out the priorities with the product
owner. The user stories were initially created in TFS and later using JIRA.
• Data analysis of the information needed to be migrated using SQL. Proposing the data
migration approach.
• Involved in the definition fo the schema for messages between the two systems.
• Review of the Test plan and Test cases for functional coverage from the system test team
and end to end test team.
• Involved in the creation of BDD scripts where ever applicable pairing along with a
Developer/Tester.
• Organised and facilitated sprint planning, estimation sessions, end of sprint demos,
retrospectives, phase showcases, daily stand ups.
• Working closely with the Scrum team on creation of Sprint Backlog, Definition of Done
• Supporting Release planning working with multiple teams from development
environment through Integration test, NFT, SIT, BAT/UAT and finally the production
environment
• Point of contact with Senior Project Sponsor and Senior Management Team.
• Member of the Board for the scrum of scrums to ensure that the current delivery has no
impacts to other programs within SKY.
• Defining a user journey definition with UX designers.
• Worked extensively with the architect to identify key elements and table structures and ai
database design.
Name: AstraZeneca-AZIA Emerald Migration
AstraZeneca Pharmaceuticals conducted a organization wide programmed of replacing IBM
owned data centers with HCL owned Data centers. Their middle ware platform for making
different applications communicate with each other with AZ landscape was called AZIA which
was also a part of Emerald programme. The core servers of AZIA across environments were
newly built in HCL owned Data centers and the associated connections were also migrated to the
new Data Centers. AZIA connects to around 450+ applications with AstraZeneca.
Responsibilities:
• Responsible as a Business Change manager for the complete planning of the application
connection migrations of AZIA .In this context, each application connection has to be

4. migrated from lower environments to the higher environments. I was responsible for
contacting the vendor contacts and the system owners for each of these applications to
make sure that the planed Versus actual implementation of the AZIA connection
migration with the application is a success. Successfully planned about 500+ connection
migration and executed them without any major escalations. This involves a lot of
analysis in terms to identifying the dependencies across different application connections,
communicating the same to the relevant stake holders, getting their buy-in,
communicating the same to the team which was involved to give a Go decision to the
migration. Managed a team of 18 developers who were a mixture of onsite/offshore.
• Closely worked with the client stake holders for communication with respect to the
migration status, ongoing issues, any risks in terms of the connection migration on a day
to day basis. Responsible for the end to end migration right from planning until
communication with the relevant stake holders.
• The AZIA was a validates system ad followed certain process for the connection
migration in terms of preparing the cut over plans, bringing all the responsible stake
holders to a meeting, deciding upon a Go/No-Go decision. I was responsible in each and
every step until a final communication to the respective system owners about the
completion of the migration.
• There were about 35+ documents which have to be delivered as a part of AZIA-Emerald
migration. I was responsible for authoring those documents which were techno-functional
and was the primary person in charge to get all the documents approved with the client
stake holders.
• Was the point of contact for all the application team, process team, command center
team, System Integration team
• Was held responsible for communicating with various vendor stakeholders in terms of
AZIA server downtime. Was part of the core team in terms helping the BAU team to take
control of those connections which have already been migrated.
Name: Sainsbury’s-Project Proteous-E- commerce re-platforming -Implementing Payment
Card Industry Data Security Standards (PCI DSS) for Online Merchandising
Payment Card Industry Data Security Standards (PCI DSS) is a set of security standards that were
created by the major credit card companies (American Express, Discover Financial Services, JCB,
MasterCard Worldwide, and Visa International) to protect their customers from increasing identity
theft and security breaches. It was designed to reduce the risk of card data being breached and used
fraudulently. Sainsbury’s online stores should be PCI compliant for secure payments transmission
between the consumers and the Sainsbury’s Merchant. As a part of this project, Online transactions
were checked for 3D secure authentication, industry Hot-Card validation, BIN range Checks.
Responsibilities:
• Gathered Business requirements through interviews, surveys, prototyping and interacting with
Project Managers. Conducted brainstorming sessions with project focus groups.
• Preparation of the Functional Design Document capturing the requested behavior of the
to-be system.
• Preparation of the Interface Specification document for the business and high-level
technical constraints for an interface between software systems.
• Responsible for a knowledge transfer to the Sainsbury’s other Vendors for the
development process.
Name: Sainsbury’s-Helios UVC Project Providence-Phase1

5. Sainsbury's Supermarkets Ltd, commonly known as Sainsbury's, the third largest chain of
supermarkets in the United Kingdom with a share of the UK supermarket sector of 16.5%. The
project was called the Helios UVC-Project Providence-Phase1. The purpose of the UVC Engine
project is to define and deliver a solution which will enable customer data from different sources to
be brought together to create a high-quality view of Sainsbury’s customers and their activity across
all Sainsbury’s channels, as a single data source.
Responsibilities:
• Gathered Business requirements through interviews, surveys, prototyping and interacting with
Project Managers. Conducted brainstorming sessions with project focus groups.
• Defined the scope of the project based on the gathered Business requirements, including
documentation of constraints, assumptions, business impacts and project risks.
• Preparation of the Requirements traceability matrix to check to see if the current project
requirements are being met.
• Preparation of the Functional Design Document capturing the requested behavior of the
to- be system.
• Preparation of the Interface Specification document for the business and high-level
technical constraints for an interface between software systems.
Name: BCBSMN-Online Coaching and healthy Incentives
Blue Cross and Blue Shield of Minnesota, with headquarters in the St. Paul suburb of Eagan,
were chartered in 1933 as Minnesota’s first health plan. The project was to integrate two external
vendors namely Stay well and Incent one with BCBSMN for both member and non member
services. This Project is being carried out of AGILE METHODOLOGY and follows the
SCRUM PROCESS.
Responsibilities:
• Analysis of the User Epic Document and to come up with the User Story Document. GAP
Analysis of the User Story Document if the story is prepared by the Client and communicating
the same to the Client.
• Conducted the User story walkthrough to the offshore team.
• Conducted the User Story Point Estimation session to the offshore folks and communicated the
same to the client.
• Involved Full life cycle Software Development (SDLC).
• Involved in the SOAP UI testing of the web services along with the QA team.
Name: MEDECISION (Cognizant): MEDecision is a leading provider of collaborative
healthcare management solutions. They have different products for the US health care Market.
One of them is ALINEO.I was involved in the enhancements of the Alineo Product. This Project
is being carried out of AGILE METHODOLOGY and follows the SCRUM PROCESS.
Responsibilities:

6. • Analysis of the User Epic Document and helped the Client BA to come up with the User Story
Document. GAP Analysis of the User Story Document and communicating the same to the
Client.
 Reviewing the test scenarios and test Cases of the testers and informing the gaps if any.
 Performing the User acceptance testing.
 Analysis of the existing application, to capture the existing functionality in User Story Document.
• Conduct the User Story Point Estimation session to the offshore folks and communicated the
same to the client.
• Involved Full life cycle Software Development (SDLC).
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting
these requirements into technical specifications for preparing test plans.
• Worked extensively with the architect to identify key elements and table structures and aid
database design.
• Involved in formal review meetings with project teams and developers to report, demonstrate,
prioritize and suggest resolution of issues discovered during testing.
 Ensured a seamless communication between the offshore development and quality assurance
teams and the project stakeholders both on-site and off-site.
Name: LexisNexis (Cognizant): Lexis Nexis is a leading global provider of business
information solutions to professionals in a variety of areas, including: legal, corporate,
government, law enforcement, tax, accounting, and academic and ongoing maintenance
resolution and compliance assessment. Lexis Nexis originally pioneered online information
with its Lexis and Nexis services.
Responsibilities:
 Leading an innovation team which is discovering a demand management tool for
resource management.
 Responsible for Co-authoring Business Requirement Specifications Document with
project teams. Conducted walkthroughs with designers, developers and stakeholders.
 Analyze business requirements and segregate them into high level and low level Use
Cases, Activity Diagrams, State Chart Diagrams and Robustness Diagram using MS
Visio following principles of waterfall methodology.
 Created business process workflow diagrams (Activity, Sequence, and Use Case)
using Rational Rose.
 Assisted Project Teams in preparing Software Requirement Specifications (SRS),
Software Design Documents (SDD), User Interface Design, designing of application
architecture & database Modeling.
 Extensively used Requisite Pro for managing and documenting requirements.
 Responsible for the creation of Unit, Integration, System and Regression Test plans
and Test Cases.
 Conducted walkthroughs with the end users and stakeholders to gather the
modification requests from the user to upgrade or change the business specifications
for the product.
 Part of the Operations and the Project Management team (PMO) for handling the
operations across the solution lines.
 Working along with the Delivery manager to prepare consolidated status report across
the solution lines for the clients.

7.  Had set up boot camp sessions for the new joiners to inculcate the domain knowledge.
 Responsible for getting the billing hours, pricing, actual working hours fo the
resources (both onsite and offshore) from the client.
 Analyze the data for any discrepancy if any and resolve with the client POC. Send the
Invoicing to the respective Project manager for raising an online Invoicing and getting
the same approved with the Senior engagement manager.
 Responsible for getting the preforma and validating the same and sending the
Invoices to the Client.
 Assist the Project Manager with various additional activities like doing surveys,
updating documents, making presentations on power point, getting access rights for
new resources etc.
 Formed a bridge between the Project Manager and different teams with effective
presentations.
Name: Cognizant2.0: Cognizant 2.0 is a project management tool used for tracking all project
related activities. It combines project, process and assets. It is an inbuilt tool from Cognizant. It is
an Integrated Delivery Eco-System. The entire team has been split as requirements,
documentation, development, testing, implementation and support teams. This tool has been
mandated for usage across cognizant for the efficient project management. Around 2500+
projects currently use this tool for project management activities.
Responsibilities:
 Worked along with the requirements team to conduct detailed Requirement gathering,
Gap Analysis, Impact Analysis by interacting with internal stake holders, business users
in understanding their needs.
 As an implementation champion for the Testing practice across verticals, I was involved
in the Set up various projects in the practice.
 I was involved in the process of preparing the status reports on a month on month basis
for the testing practice.
 Setting up meetings for individual projects. Interact and guide team members to prepare
Initial tack off of the project.
 Ensure smooth progress of project work.
 Train the offshore team after receiving a request for the same. Ensure adherence to
Quality norms.
 Helped the Project managers in Designing and managing project plans and schedules.
Managed resolution of project issues and conflicts throughout the System Life Cycle.
 Attended meetings with management to discuss the status of project and draft strategies
for the near future.
 Executed the test plans (Integration, System, and Regression) for various releases, and
application enhancements.
 Developed a detailed documentation for training and testing, to facilitate end users.
 Provided Support to the development team in resolving issues related to change
management.
 Tracked project issues and obtained resolution, also managed the scope of the project by
understanding the business needs and then defining the out of scope requirements.
 Onsite training for offshore projects. Across the development and implementation
process.
 Understanding their business processes, analyze the processes for inefficiencies provide
recommendations to improve the processes and help customers to implement the project
in a proper way.
 Conduct virtual audits to ensure that the projects adhere to the proper process.

8.  Helping the project teams to properly plan their metrics along with the Quality assurance
team.
 Understanding the pain areas of the customers document them properly and take proper
steps to convert them as success factors.
 Demonstrating for any customers if required. Interacting with them and transforming
their needs to requirements.
 Co-coordinating with the development team to ensure that the requirements have been
properly developed.
 Assist in Effort Estimation, Planning, task Scheduling, Tracking and Requirements
Management.
 As we were the team to take the implementation to the field, we were responsible for
taking it to a smaller audience to perform the User Acceptance Testing and log the Post
production Bugs.
 Co-ordinate with the Development Team to ensure that the Prost Production bugs are
closed before next iteration is moved off to production.
Name: MEPZ E-Governance (Infosys Technologies): MEPZ Special Economic Zone was with
the objective of promoting foreign direct investment, enhancing foreign exchange earnings, and
creating greater employment opportunities. The added objective of the SEZ is to facilitate
exports through reduction of transaction costs. MEPZ is approached by SEZs and EOUs for
various services starting from application for a new unit, green card, claims for tax refund, etc.
This entire E-Governance application was computerized.
Responsibility: this application was delivered in three phases.
Responsibilities in Phase I:
 Gathered Business requirements through interviews, surveys, prototyping and interacting
with Project Managers. Conducted brainstorming sessions with project focus groups.
 Defined the scope of the project based on the gathered Business requirements, including
documentation of constraints, assumptions, business impacts and project risks.
 Involved in the preparation of test case document of Unit Testing, System Testing and
Integration Testing.
 Involved in the Unit, System, Integration and Regression Testing of the application
along with the Database Testing.
 I was the Knowledge Manager for the project where in I had to share the domain
knowledge with the new comers, give induction training on the domain and trigger KM
activities for my project.
Responsibilities in PhaseII:
 Involved in writing Test plans. Developed test cases based on business and functional
requirement
 Closely worked developers to carry out Unit Testing of new/modified programs and
enhancements carried out on top of them.
 Comprehensive System testing of the complete application prior to production installs.
 Performance Testing using various test cases to evaluate the quality of the application
by producing large amount of bills as expected in production environment.
 Regression testing of code to ensure that existing functionality is unaffected by the
enhancements.
 Extensively used SQL queries to check the database records
 I was the Knowledge Manager for the project where in I had to share the domain
knowledge with the new comers, give induction training on the domain and trigger KM
activities for my project.

9. Responsibilities in Phase III:
 Client interaction for requirement Business Analysis, Conduct Gap analysis,
finalization of scope and functional specifications.
 Used UML to draw system requirements with Use Case Diagrams, Use Case Scenarios,
Activity Diagrams and Sequence Diagrams.
 Collaborated with Technical Architect to develop both High Level and detailed
application architecture to meet the business needs.

 I was the Knowledge Manager for my project where in I had to share the domain
knowledge with the new comers, give induction training on the domain and trigger KM
activities.
 Co-ordination Manage testing, system integration, debugging and troubleshooting.
 Oversee smooth implementation of the project at client location. Took the full ownership
of Integration, System and regression testing.
 Provided training to the support team to Extend post-implementation, application
maintenance and techno-functional support to the client.
OS, Language and Tools: Windows NT, Visual Basic 6.0, ASP6.0, MS-SQL2000, JavaScript
Name: Etihad Airways Application (Infosys Technologies): Etihad Airways, the National Airline of
the United Arab Emirates. The entire site of them had to be migrated from MTSE server was migrated to
Microsoft Office Share point server and there were some enhancements to the existing application.
Responsibility:
 Interaction with the clients for Requirement gathering. This project followed the
prototyping model.
 Designed the Prototypes, work flow diagrams and Use Case diagrams for all functional
requirements including web check in, flight schedules modules.
 Participating in testing activities. Development of Test cases as a basis for performing
Integration and System testing for Functional testing
 Participating in QA activities such as Unit Testing, Integration Testing, System Testing
and Regression Testing and management of defects.
OS, Language and Tools: Windows NT, ASP3.0, MS-SQL2000, JavaScript, share point server
Name: Lexis Nexis (Infosys Technologies):: Lexis Nexis is a leading global provider of business
information solutions to professionals in a variety of areas, including: legal, corporate, government, law
enforcement, tax, accounting, and academic and ongoing maintenance resolution and compliance
assessment. Lexis Nexis originally pioneered online information with its Lexis and Nexis services
. Responsibility:
 Client interaction for requirement gathering through video conferencing. Documented the
As-Is scenario of the Insurance tab.
 Participating in testing activities. Development of Test cases as a basis for performing
Integration and System testing for Functional testing
 Participating in QA activities such as Unit Testing, Integration Testing, System Testing
and Regression Testing and management of defects.
 Involved in the ongoing maintenance of the project in the Insurance tab.
Educational Qualification:
Bachelor of Engineering in Information Technology

10. Sri Ramakrishna Engineering College, Anna University, Coimbatore, Tamil Nadu, India.
Year of Passing: 2006
12th
Computer Science Group – State Board of Tamil Nadu
SBOA Metric Higher Secondary school, Coimbatore, Tamil Nadu, India.
Year of Passing: 2002
10th
Matriculation
Rukmani Kannan Metric Higher Secondary school, Coimbatore, Tamil Nadu, India.
Year of Passing: 2000
Personal Details:
Name: Nirupama Ragunathan Date of Birth: 17/03/1985
Address: 47/S, Park Dugar,
Mount poonamallee road,
Ramapuram, Chennai – 600089 Marital status: Married
Passport Number: F7470953 - Valid till: 18/04/2016
VISA: TIER-II (ICT) valid till Oct 2017.
I hereby declare that all the details furnished above are true to my best of knowledge.
Nirupama Ragunathan