6. Patron Response Overview
54% of patrons visit the
arapahoelibraries.org web site once per
week; 24% visit once per day
77% of patrons are at home when they
visit the site
69% of patrons have never accessed the
site on a phone or mobile advice
39% of patrons are aged 41-55; 36% are
55+
7. Patron Site Use Responses:
Primary Purpose
55% use the web site to perform account-
related activity
41% use the site to search for items
8% use the site to access downloadable
items
6% use the site for readers advisory
4% use the site for research
2% use the site to find information about
programming and events
8. Patron Site Use Responses:
Secondary Purpose
32% use the web site to perform account-
related activity
26% use the site to search for items
12% use the site for readers advisory
11% use the site to find information about
programming and events
11% use the site for research
8% use the site to access downloadable
items
9. Staff Responses:
What’s the most important thing for
our patrons?
28% account features
18% catalog/classic catalog
18% ebooks/downloadables
13% search
5% information
3% programming and events
10. Staff Response:
What’s the most important thing YOU
use?
40% catalog/classic catalog
35% ebooks/downloadables
11% databases
10% readers advisory
8% information
6% programming
11. Staff Responses
What problems do patrons have?
27% catalog/classic catalog
23% ebooks/downloadables
What problems do staff have?
28% catalog/classic catalog
22% ebooks/downloadables
18% search
15% site speed/performance
8% cart/book bag
12. Staff Responses
How could the site support your work better?
18% “ok as is”
14% improved search
12% improved speed/performance
12% visibility of X
If you could change one thing…
13% ebooks/downloadables
11% catalog/classic catalog
11% visibility of X
9% “nothing,” “no suggestions”
13. 5 Recommendations
Rebuild the web site as a portal to the
catalog and other tools, rather than a
second catalog.
Improve III account experience.
Improve search function across formats.
Keep exploring and expanding reader
advisory opportunities.
Reconsider content refresh intervals of
content for web team workflow.
